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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 customer relationship management websites


Supply Chain Management Audio Conference Transcript
This is a transcript of an audio conference on Supply Chain Management presented by TechnologyEvaluation.Com. The presentation used the TEC patented selection

customer relationship management websites  supply chain management, and customer relationship management. Because so many vendors offer e-procurement capabilities, it is becoming increasingly important for them to distinguish their portals from competitors. We believe that supply chain management vendors are uniquely capable of doing this by providing value-added services that relate to procurement in fundamental ways. i2 Technologies is an excellent example of a supply chain management vendor that is successfully bringing its domain expertise in

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Customer Relationship Management (CRM)

Customer relationship management (CRM) focuses on the retention of customers by collecting all data from every interaction, every customer makes with a company from all access points whether they are phone, mail, Web, or field. The company can then use this data for specific business purposes, marketing, service, support or sales while concentrating on a customer centric approach rather than a product centric. Customer relationship management defines methodologies, strategies, software, and other web-based capabilities that help an enterprise organize and manage customer relationships. Customer relationship management applications are front-end tools designed to facilitate the capture, consolidation, analysis, and enterprise-wide dissemination of data from existing and potential customers. This process occurs throughout the marketing, sales, and service stages, with the objective of better understanding one’s customers and anticipating their interest in an enterprise’s products or services. 

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Getting Strangers to Take Your Candy


Angara uses millions of anonymous user profiles to help websites convert first time visitors to first-time customers.

customer relationship management websites  profiles that an Angara customer can use to identify characteristics of new visitors. With some information about how visitors behave on other sites, Angara's customers can then make offers to first-time visitors that have a better chance of generating sales. In the first thirty days of live beta testing Angara's customers reported on average that sales to first-time customers doubled. Angara's solution is available only as a hosted application. Market Impact Angara's solution is similar to what Engage Read More

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Twitter, Facebook, LinkedIn, and blogs are just a few Internet services that make up the new growing digital world called social media. Many companies have seen the influence these new sites can have on their organizations for both good and bad. All companies should ask themselves, "How can we tap into the power of this new method of communication to improve our business and the experiences we provide our customers?"

customer relationship management websites  This approach connects positive customer experiences with an audience who knows and trusts the author of the post. This kind of general word-of-mouth advertising is extremely powerful when positive experiences are shared. Company image increases as more people are converted from merely “customers” into “promoters” of your brand. (Note: Some small programming to your homepage may be necessary to make it easier to share your site on Facebook. Ask your Mindshare account manager for details.) Change, Read More

Addressing Strategy Management and the Balanced Scorecard


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customer relationship management websites  chain planning and execution, customer and supplier relationship management, asset management, product lifecycle management, financial management, performance management and business intelligence. With more than 8,100 employees and offices in 100 countries, Infor provides enterprise solutions to more than 70,000 customers. For additional information, visit www.infor.com Table Of Contents Introduction: The Strategy Gap Scorecards. The Balanced Scorecard Overcoming the Strategy Gap Clarifying and Translatin Read More

PROACTIS: The Best-kept Secret in Indirect Spend Management? - Part 1


In this day and age of news flying fast over the Internet and tweets reaching every nook and cranny of the world, it still took physical attendance at an overseas event for me to learn about a lesser-known successful software vendor. Namely, during my attendance of UNIT4’s user event in the UK in early 2010, I encountered PROACTIS as UNIT4’s exhibiting partner for spend

customer relationship management websites  using contracts Accommodating the Customer PROACTIS’s suite of procure-to-pay solutions goes well beyond the basic purchasing capabilities of financial/accounting and  enterprise resource planning (ERP)  suites by adding flexible  workflows . It also provides a means for accessing sources of content and providing functionality to manage uninterrupted lines of supply while ensuring compliance. This rich functionality has been designed to be sympathetic to both the business requirements and the IT capa Read More

Capitalizing on Advanced Inventory Management


Today’s distributors have an opportunity to drive performance to new levels by investing in advanced inventory management. These companies can expect to increase inventory visibility while driving down inventory costs. Learn how these kinds of inventory management initiatives can help your company strengthen customer relationships, bargain for better terms with suppliers, and generate more profitable growth.

customer relationship management websites  competition intensifies, costs rise, customer expectations increase, and profit margins continue to shrink, the margin for error around inventory management has continuously narrowed. Now, wholesalers/distributors are forced to confront the dilemma associated with inventory. They must determine how to keep stock levels as low as possible without sacrificing customer service. Unfortunately, their pain points are increasingly exposed. Whether they are stocking electrical supplies, medical devices, Read More

Configuration and Change Management for IT Compliance and Risk Management


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OutStart TrainingEdge.com Learning Management System Certification Report


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How to Achieve a Great--and Profitable--Customer Experience


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customer relationship management websites  -and Profitable--Customer Experience Profitable customer experience (CE) strategies are holistic, sustainable, and focused on creating competitive differentiation. If you can deliver highly valuable experiences to your customers, in a sustainable way, the reward will be loyal, engaged advocates who help you grow your business. Read more to better understand how companies can provide a superlative customer experience and still make a profit. Read More

Facilitating Compliance and Intelligent Information Management with Effective Database Management


Data breach is a very real problem in business today. Every day, organizations store massive amounts of data inside database tables—data ranging from credit card transactions to product inventories. This valuable information is what runs the business. In order to protect this data and stay on top of compliance, an enterprise data management solution that respects information privacy regulations should be considered.

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Systems Management Buyer's Guide


Enterprises of all sizes struggle to find and deploy effective systems management solutions. In the solution evaluation process, they need to weigh feature/function criteria along with less tangible characteristics in order to make an appropriately calibrated decision. Download this guide from Dell KACE for a comprehensive feature/function checklist, as well as additional considerations for evaluating systems management solutions.

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More Than "Talent": Exploring Talent Management and Workforce Management as a Continuum


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Blackboard Learn 9.1 for Learning Management Certification Report


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