-
Abstract:
The dot-com revolution has left few impressions as significant as the hosted software phenomenon. In fact, its success has
caused many organizations with reservations about hosted solutions to think twice. So what exactly are its advantages and
disadvantages? (...)
Excerpt related to
customer relationship management reporting:
The dot-com revolution has left few impressions as significant as the hosted software phenomenon. In fact, its success has
caused many organizatio...
Published:
2006-07-07
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Abstract:
Customer relationship management (CRM) can be a tool for positive change in businesses' operations. Or CRM can—unintentionally—cause
a host of problems, from lost employee time to lost customer data. But with the right information, implementing CRM allows
evolution without the upset of revolution. (...)
Excerpt related to
customer relationship management reporting:
Customer relationship management (CRM) can be a tool for positive change in businesses' operations. Or CRM can—unintentionally—cause
a host of pro...
Published:
2007-09-24
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Abstract:
Customer relationship management (CRM) functionality can fall into four categories: core functionality; non-core functionality;
vertical, industry-specific features; and accounting-related features. When evaluating and selecting a CRM solution, enterprises
must be aware of the potential issues associated (...)
Excerpt related to
customer relationship management reporting:
Customer relationship management (CRM) functionality can fall into four categories: core functionality; non-core functionality;
vertical, industry...
Published:
2005-12-05
-
Abstract:
The Customer Relationship Management (CRM) RFP Template covers industry-standard functional criteria of CRM that can help
you easily gather and prioritize your business needs in a simple and categorized excel document. More than a RFP template,
it is a working document that serves as a knowledge base refe (...)
Excerpt related to
customer relationship management reporting:
... Analytics and Reporting, Customer Relationship Management
CRM RFP Template. ... Reporting, Customer Relationship
Management CRM RFP Template. ...
Published:
-
Abstract:
What makes a strong supplier/customer relationship? The bottom line is trust. However, trust needs to be earned through a
series of conversations and commitments that have been met. (...)
Excerpt related to
customer relationship management reporting:
What makes a strong supplier/customer relationship? The bottom line is trust. However, trust needs to be earned through a
series of conversations ...
Published:
2001-01-17
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Abstract:
Many organizations find it challenging to adopt sales force automation and customer relationship management solutions. Formal
sales training and the related reinforcement tools can make the difference. We examine the key challenges and propose some
solutions. (...)
Excerpt related to
customer relationship management reporting:
Many organizations find it challenging to adopt sales force automation and customer relationship management solutions. Formal
sales training and t...
Published:
2006-05-23
-
Abstract:
The dot-com revolution has left few impressions as significant as the hosted software phenomenon. In fact, its success has
caused many organizations with reservations about hosted solutions to think twice. So what exactly are its advantages and
disadvantages? (...)
Excerpt related to
customer relationship management reporting:
The dot-com revolution has left few impressions as significant as the hosted software phenomenon. In fact, its success has
caused many organizatio...
Published:
2006-07-07
-
Abstract:
CRM system can increase your profits and build customer loyalty by streamlining your processes and provide better quality
products and services. However, you first must be prepared to overcome lack of requirements, combat scope creep, and compensate
for lack of skills. (...)
Excerpt related to
customer relationship management reporting:
CRM system can increase your profits and build customer loyalty by streamlining your processes and provide better quality
products and services. H...
Published:
2005-02-15
-
Abstract:
Despite technological advances, users are dissatisfied with customer relationship management (CRM) systems. Ambiguous terms
do not provide the vocabulary for concrete action and measurable expectations. Thus, CRM is perceived to be about intangibles,
and is approached with a let's-hope–for-the-best men (...)
Excerpt related to
customer relationship management reporting:
Despite technological advances, users are dissatisfied with customer relationship management (CRM) systems. Ambiguous terms
do not provide the voc...
Published:
2008-09-29
-
Abstract:
CRM system can increase your profits and build customer loyalty by streamlining your processes and provide better quality
products and services. However, you first must be prepared to overcome lack of requirements, combat scope creep, and compensate
for lack of skills. (...)
Excerpt related to
customer relationship management reporting:
CRM system can increase your profits and build customer loyalty by streamlining your processes and provide better quality
products and services. H...
Published:
2005-02-15
-
Abstract:
Although CPM (aka EPM) starts with strong financial management, it will eventually extend beyond financial planning to almost
all areas of corporate activity. Therefore, organizations choosing BI suites should consider both their financial management
tools and future integration with key business-area so (...)
Excerpt related to
customer relationship management reporting:
Although CPM (aka EPM) starts with strong financial management, it will eventually extend beyond financial planning to almost
all areas of corpora...
Published:
2003-11-22
-
Abstract:
Cognos, one of the largest business intelligence and on-line analytical processing vendors, has announced an aggressive customer
relationship management initiative to supply the extensive interactive reporting, analysis, and scorecarding functionality
needed to leverage the data supplied by products like (...)
Excerpt related to
customer relationship management reporting:
Cognos, one of the largest business intelligence and on-line analytical processing vendors, has announced an aggressive customer
relationship mana...
Published:
2000-11-06
-
Abstract:
This guide to supply chain management (SCM) functions/features will help you determine which SCM features are a high priority
for your organization. This guide to supply chain management (SCM) functions/features will help you determine which SCM features
are a high priority for your organization. Learn ab (...)
Excerpt related to
customer relationship management reporting:
This guide to supply chain management (SCM) functions/features will help you determine which SCM features are a high priority
for your organization...
Published:
2010-05-04
-
Abstract:
After a long history as a contact management and relationship tracking tool, ACT! 2005, is expanding to offer more sales
force automation features for small to midsize businesses. Now available in a workgroup version, it offers new templates,
enhanced opportunity management, additional security, contact (...)
Excerpt related to
customer relationship management reporting:
After a long history as a contact management and relationship tracking tool, ACT! 2005, is expanding to offer more sales force
automation features...
Published:
2004-08-31
-
Abstract:
Deltek recognizes that most organizations run their enterprises by using a sort of closed-loop, corrective action process.
However, most product-based businesses still need solutions to replace manual workarounds, and Deltek has embarked on a mission
to garner a one-stop-shopping portfolio. (...)
Excerpt related to
customer relationship management reporting:
Deltek recognizes that most organizations run their enterprises by using a sort of closed-loop, corrective action process.
However, most product-b...
Published:
2006-07-12
-
Abstract:
Changing business requirements have forced supply chain execution (SCE) vendors to expand via add-on modules. Seeing this
upward push from the SCE vendors, enterprise resource planning vendors are now pushing downward and including SCE modules
within their solutions. (...)
Excerpt related to
customer relationship management reporting:
Changing business requirements have forced supply chain execution (SCE) vendors to expand via add-on modules. Seeing this
upward push from the SCE...
Published:
2009-03-25
-
Abstract:
There are two types of project portfolio management (PPM) solutions for professional services organizations (PSO). For smaller
PSOs, best-of-breed vendors provide hosted solutions with out-of-the-box integrations, while integrated PPM solutions provide
the complete back-office systems preferred by many l (...)
Excerpt related to
customer relationship management reporting:
There are two types of project portfolio management (PPM) solutions for professional services organizations (PSO). For smaller
PSOs, best-of-breed...
Published:
2006-01-02
-
Abstract:
Despite impressive product depth and breadth (for instance, customer relationship management [CRM], workflow, traceability,
and quality management are provided natively), Strategic Systems International (SSI) has longstanding partnerships with several
best-of-breed specialists. (...)
Excerpt related to
customer relationship management reporting:
Despite impressive product depth and breadth (for instance, customer relationship management [CRM], workflow, traceability,
and quality management...
Published:
2006-07-27
-
Abstract:
Integrated customer relationship management and call center solutions (sometimes referred to as service resolution management)
have, despite initial glitches, reportedly helped some service companies realize remarkable returns on investment in addition
to improved customer satisfaction rates. (...)
Excerpt related to
customer relationship management reporting:
Integrated customer relationship management and call center solutions (sometimes referred to as service resolution management)
have, despite initi...
Published:
2009-09-04
-
Abstract:
Pure-play enterprise incentive management (EIM) vendors who have focused on providing the capability to manage highly complex
compensation systems will be well positioned to take advantage of the major growth projected in the EIM market. (...)
Excerpt related to
customer relationship management reporting:
... Indeed, prospects for this market outstrip those of other enterprise applications markets, such as customer
relationship management (CRM) and enterprise ...
Published:
2006-12-01