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Abstract:
For this Showdown, we looked at all three of the main CRM modules: sales force automation, marketing automation, and customer
service and support. To eliminate any chance of bias and to ensure a level playing field, all the criteria that make up these
three modules in our CRM Evaluation Center were given (...)
Excerpt related to
customer relationship management ranks reports:
For this Showdown, we looked at all three of the main CRM modules: sales force automation, marketing automation, and customer
service and support....
Published:
2008-09-29
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Abstract:
The dot-com revolution has left few impressions as significant as the hosted software phenomenon. In fact, its success has
caused many organizations with reservations about hosted solutions to think twice. So what exactly are its advantages and
disadvantages? (...)
Excerpt related to
customer relationship management ranks reports:
The dot-com revolution has left few impressions as significant as the hosted software phenomenon. In fact, its success has
caused many organizatio...
Published:
2006-07-07
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Abstract:
No company today can afford to ignore the value of its customers' natural social networking behavior. The advantages that
these social networks can bring to a company's customer relationship management platform are powerful tools that can ultimately
improve its products. (...)
Excerpt related to
customer relationship management ranks reports:
No company today can afford to ignore the value of its customers' natural social networking behavior. The advantages that
these social networks ca...
Published:
2007-05-28
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Excerpt related to
customer relationship management ranks reports:
... by industry: Contact management / Customer contract management
/ Customer reference / Customer service and ... vendor RFI responses, and
ranks the vendor ...
Published:
2010-01-20
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Abstract:
Operational excellence : Enabling Sustained Growth Spotlight on the Americas. Download Free IT Study Reports on Operational
excellence. Companies in the Americas should lead the world in growth through operational excellence—but they don’t.
A 2008 survey shows that less than half promote insight i (...)
Excerpt related to
customer relationship management ranks reports:
Operational excellence : Enabling Sustained Growth Spotlight on the Americas. Download Free IT Study Reports on Operational
excellence. Companies i...
Published:
2010-03-11
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Abstract:
SAP’s viability and its business applications market’s leadership remains unscathed, as the company remains rock-solid and
will be the leader for a long time to come. While SAP has espoused one of the most compelling and promising collaborative-Commerce
vision to-date, the ideal enablers of collabor (...)
Excerpt related to
customer relationship management ranks reports:
SAP’s viability and its business applications market’s leadership remains unscathed, as the company remains rock-solid and
will be the leader for ...
Published:
2002-06-07
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Abstract:
Collaboration between Amdocs and SAS, if truly committed to by both, should make it possible to collect and analyze information
stored in these Amdocs' systems, and deliver the conclusions and recommendations to the operator's decision-makers in the
form of graphs and practical reports. (...)
Excerpt related to
customer relationship management ranks reports:
Collaboration between Amdocs and SAS, if truly committed to by both, should make it possible to collect and analyze information
stored in these Am...
Published:
2005-08-05
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Abstract:
Centive's strategy is to form a limited number of strategic partnerships with leading management consulting firms to ensure
customers receive the highest levels of service and support. Pertinent alliances made include one offering sales performance
incentive funding formulas (SPIFFs). (...)
Excerpt related to
customer relationship management ranks reports:
Centive's strategy is to form a limited number of strategic partnerships with leading management consulting firms to ensure
customers receive the ...
Published:
2007-05-11
-
Excerpt related to
customer relationship management ranks reports:
... However, as the in-house maintenance ranks dwindle because of ... Simple
customer relationship management (CRM) strategies have birthed new wired
and wireless ...
Published:
2010-03-16
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Abstract:
Although SAP’s recently announced tamed results for Q1 2002, which fit within the current market milieu, may add to some
challenges moving forward, particularly seen from sharply reduced license revenue, and while some may question SAP’s justification
of assimilating its two former subsidiaries, SAP (...)
Excerpt related to
customer relationship management ranks reports:
Although SAP’s recently announced tamed results for Q1 2002, which fit within the current market milieu, may add to some challenges
moving forward...
Published:
2002-06-06
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Abstract:
A quality product offering doesn't guarantee success for any up-and-coming vendor, especially in a market requiring more
awareness and depending on organizational change. While Zilliant appears to be the early market leader, its long-term success
depends on several factors. (...)
Excerpt related to
customer relationship management ranks reports:
A quality product offering doesn't guarantee success for any up-and-coming vendor, especially in a market requiring more
awareness and depending o...
Published:
2007-06-13
-
Excerpt related to
customer relationship management ranks reports:
... just in—Tenrox has joined the ranks of TEC ... Customer
Relationship Matters (70); FOSS Ecosystem (18); From the ... Chain Logistics (126); Talent
Management Matters (29 ...
Published:
2011-06-17
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Abstract:
Deltek uses a wealth of standalone and bundled modules to target various markets, including professional services firms both
domestically and internationally, as well as the full range of federal contractors and project-focused enterprises. (...)
Excerpt related to
customer relationship management ranks reports:
Deltek uses a wealth of standalone and bundled modules to target various markets, including professional services firms both
domestically and inte...
Published:
2006-07-13
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Abstract:
Changing business requirements have forced supply chain execution (SCE) vendors to expand via add-on modules. Seeing this
upward push from the SCE vendors, enterprise resource planning vendors are now pushing downward and including SCE modules
within their solutions. (...)
Excerpt related to
customer relationship management ranks reports:
Changing business requirements have forced supply chain execution (SCE) vendors to expand via add-on modules. Seeing this
upward push from the SCE...
Published:
2009-03-25
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Abstract:
Enterprise incentive management is an emerging field, and a number of players have entered the market. Callidus recently
expanded its service offerings by introducing two new strategic service programs both to woo customers and to survive in this
emerging field. (...)
Excerpt related to
customer relationship management ranks reports:
Enterprise incentive management is an emerging field, and a number of players have entered the market. Callidus recently expanded
its service offe...
Published:
2006-12-13
-
Excerpt related to
customer relationship management ranks reports:
... Management Suite has joined the ranks of TEC ... Customer
Relationship Matters (70); FOSS Ecosystem (18); From the ... Chain Logistics (126); Talent
Management Matters (29 ...
Published:
2011-07-27
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Abstract:
What are the solutions that enable Zilliant's customers to gain a better understanding of their markets' price response and
translate this into more profitable pricing? Zilliant Precision Pricing Suite encompasses distinct solutions geared for each
step of the pricing process. (...)
Excerpt related to
customer relationship management ranks reports:
What are the solutions that enable Zilliant's customers to gain a better understanding of their markets' price response
and translate this into mo...
Published:
2007-06-11
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Abstract:
The merger looks like a positive move for both companies and their customers, since Epicor obtains a foothold in some complementary
geographic regions, and in certain discrete manufacturing and service industries it has not really penetrated in the past
by acquiring a reasonably run vendor without much e (...)
Excerpt related to
customer relationship management ranks reports:
The merger looks like a positive move for both companies and their customers, since Epicor obtains a foothold in some complementary
geographic reg...
Published:
2004-12-14
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Abstract:
By determinedly executing a number of both prudent and bold initiatives, including some that encroach into the new frontiers
of enterprise applications (such as business process management and business activity monitoring), Exact Software may have
gotten the wherewithal to almost be reckoned with uniform (...)
Excerpt related to
customer relationship management ranks reports:
By determinedly executing a number of both prudent and bold initiatives, including some that encroach into the new frontiers
of enterprise applica...
Published:
2004-02-26
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Abstract:
Over past two decades, Ross Systems has delivered strong back-office functionality and good customer support within certain
industries; it is considered a leader in native process manufacturing functionality. The company has also expanded its online
operations through its RenaissanceLink software applica (...)
Excerpt related to
customer relationship management ranks reports:
Over past two decades, Ross Systems has delivered strong back-office functionality and good customer support within certain
industries; it is cons...
Published:
2000-07-20