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Abstract:
No company today can afford to ignore the value of its customers' natural social networking behavior. The advantages that
these social networks can bring to a company's customer relationship management platform are powerful tools that can ultimately
improve its products. (...)
Excerpt related to
customer relationship management ranks article:
No company today can afford to ignore the value of its customers' natural social networking behavior. The advantages that
these social networks ca...
Published:
2007-05-28
-
Excerpt related to
customer relationship management ranks article:
... Another recent HBR article claims that we ... the in-house maintenance
ranks dwindle because ... Simple customer relationship
management (CRM) strategies have birthed ...
Published:
2010-03-16
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Abstract:
Microsoft Business Solutions (MBS) announced the availability of Microsoft Business Solutions Solomon 5.5, which includes
several new features and enhancements in the product's Foundation Series, Financial Series, Project Series and Service Series
of modules. This part covers the vendor’s challenges an (...)
Excerpt related to
customer relationship management ranks article:
Microsoft Business Solutions (MBS) announced the availability of Microsoft Business Solutions Solomon 5.5, which includes
several new features and...
Published:
2003-09-06
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Abstract:
There has been a hubbub in the public sector, with all major players fiercely competing and eventually winning important
new federal contracts, primarily for components of enterprise applications. This strong government interest in ERP applications
might explain a number of recent pundits’ retractions (...)
Excerpt related to
customer relationship management ranks article:
There has been a hubbub in the public sector, with all major players fiercely competing and eventually winning important new
federal contracts, pr...
Published:
2001-06-21
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Abstract:
This is an example, using Relevant Business Systems, of how you can use the TEC ERP Evaluation Center's WebTESS tool to locate
vendors that consider your company their ideal candidate. (...)
Excerpt related to
customer relationship management ranks article:
This is an example, using Relevant Business Systems, of how you can use the TEC ERP Evaluation Center's WebTESS tool to
locate vendors that consid...
Published:
2002-09-07
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Abstract:
There are two types of project portfolio management (PPM) solutions for professional services organizations (PSO). For smaller
PSOs, best-of-breed vendors provide hosted solutions with out-of-the-box integrations, while integrated PPM solutions provide
the complete back-office systems preferred by many l (...)
Excerpt related to
customer relationship management ranks article:
There are two types of project portfolio management (PPM) solutions for professional services organizations (PSO). For smaller
PSOs, best-of-breed...
Published:
2006-01-02
-
Excerpt related to
customer relationship management ranks article:
... The Guardian’s excellent article How to Do Business Like the ... is
“don’t sow confusion within the ranks by consorting ... Customer relationship
management? ...
Published:
2008-05-14
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Abstract:
Quote-to-order (Q2O) systems can address the increasing demand for personalized and customized products. Complex product
specification, quoting, and ordering processes—as well as the software applications catering to those processes—can benefit
from the use of the Web, collaboration tools, and lean t (...)
Excerpt related to
customer relationship management ranks article:
Quote-to-order (Q2O) systems can address the increasing demand for personalized and customized products. Complex product specification,
quoting, a...
Published:
2008-08-18
-
Abstract:
Changing business requirements have forced supply chain execution (SCE) vendors to expand via add-on modules. Seeing this
upward push from the SCE vendors, enterprise resource planning vendors are now pushing downward and including SCE modules
within their solutions. (...)
Excerpt related to
customer relationship management ranks article:
Changing business requirements have forced supply chain execution (SCE) vendors to expand via add-on modules. Seeing this
upward push from the SCE...
Published:
2009-03-25
-
Abstract:
A crop of next-generation, Web-based, on-demand, startup quote-to-order systems providers has lately flourished, spearheaded
by BigMachines, whereas some traditional vendors that once defined the product configuration space in the 1990s have since
left the market. (...)
Excerpt related to
customer relationship management ranks article:
A crop of next-generation, Web-based, on-demand, startup quote-to-order systems providers has lately flourished, spearheaded
by BigMachines, where...
Published:
2008-08-20
-
Abstract:
The fact that the size does not necessarily mean everything in the enterprise applications space might be proven by Provia,
which certainly still continues to differentiate its value proposition despite its smaller stature and quieter nature compared
to most of its adversaries. Most recently, it would be (...)
Excerpt related to
customer relationship management ranks article:
The fact that the size does not necessarily mean everything in the enterprise applications space might be proven by Provia,
which certainly still ...
Published:
2004-08-11
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Abstract:
Epicor is working with Microsoft so that portal adopters can benefit from SharePoint's models and access to other enterprise
data. (...)
Excerpt related to
customer relationship management ranks article:
Epicor is working with Microsoft so that portal adopters can benefit from SharePoint's models and access to other enterprise
data.
Published:
2005-10-05
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Abstract:
While an increasing demand for services and incremental purchases of new extended-ERP functionality from existing client
base, with a modest ooze of new accounts and even a notable influx of new accounts for distinguished some, may not put the
revitalized former ERP losers back on top of the enterprise a (...)
Excerpt related to
customer relationship management ranks article:
While an increasing demand for services and incremental purchases of new extended-ERP functionality from existing client base,
with a modest ooze ...
Published:
2003-03-20
-
Abstract:
SAP has a new marketing campaign. What does this mean for competitors, prospective buyers, and business-to-business marketing
professionals? This case study explains why it's important to dig deeper when a company of interest to you changes its marketing
campaign. (...)
Excerpt related to
customer relationship management ranks article:
SAP has a new marketing campaign. What does this mean for competitors, prospective buyers, and business-to-business marketing
professionals? This ...
Published:
2006-01-05
-
Abstract:
Over past two decades, Ross Systems has delivered strong back-office functionality and good customer support within certain
industries; it is considered a leader in native process manufacturing functionality. The company has also expanded its online
operations through its RenaissanceLink software applica (...)
Excerpt related to
customer relationship management ranks article:
Over past two decades, Ross Systems has delivered strong back-office functionality and good customer support within certain
industries; it is cons...
Published:
2000-07-20
-
Abstract:
By providing a single plug-and-play connection to multiple trading partners, CommerceHub strives to enable basically any
retailer to electronically integrate with its suppliers, regardless of the idiosyncratic systems and capabilities that might
exist among them. (...)
Excerpt related to
customer relationship management ranks article:
By providing a single plug-and-play connection to multiple trading partners, CommerceHub strives to enable basically any retailer
to electronicall...
Published:
2006-08-28
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Abstract:
Product architecture is going to do much more than simply provide the technical functionality, the user interface, and the
platform support. It is going to determine whether a product is going to be able to accommodate increasingly evolving user
requirements. (...)
Excerpt related to
customer relationship management ranks article:
Product architecture is going to do much more than simply provide the technical functionality, the user interface, and the
platform support. It is...
Published:
2006-09-18
-
Abstract:
Salesforce.com is now an almost unstoppable force in the world of on-demand customer relationship management. However, it
may be the architect of its own downfall—and Microsoft is poised to take advantage. But will you profit from the Salesforce.com-versus-Microsoft
war? (...)
Excerpt related to
customer relationship management ranks article:
Salesforce.com is now an almost unstoppable force in the world of on-demand customer relationship management. However, it
may be the architect of ...
Published:
2008-10-13
-
Abstract:
In continuing our first-time ever questions-and-answers series for software applications vendors, Infor and IFS, two upper
mid-market, stalwart vendors, express their views on market trends, platform approaches, and mid-market issues. (...)
Excerpt related to
customer relationship management ranks article:
In continuing our first-time ever questions-and-answers series for software applications vendors, Infor and IFS, two upper
mid-market, stalwart ve...
Published:
2007-07-06
-
Abstract:
Baan's focus on discrete manufacturing has not been a close fit with Invensys' plant automation products that have been geared
mostly to process industries. To that end, Invensys has had a nightmarish job of trying to rationalize Baan and its process
ERP counterparts, Protean and PRISM, development - str (...)
Excerpt related to
customer relationship management ranks article:
Baan's focus on discrete manufacturing has not been a close fit with Invensys' plant automation products that have
been geared mostly to process i...
Published:
2003-05-08