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Abstract:
Customer relationship management (CRM) functionality can fall into four categories: core functionality; non-core functionality;
vertical, industry-specific features; and accounting-related features. When evaluating and selecting a CRM solution, enterprises
must be aware of the potential issues associated (...)
Excerpt related to
customer relationship management rank report:
Customer relationship management (CRM) functionality can fall into four categories: core functionality; non-core functionality;
vertical, industry...
Published:
2005-12-05
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Abstract:
The business case for integrating call center service resolution management into customer relationship management is becoming
increasingly obvious, as companies need to rely more on inbound (customer-generated) calls than on outbound telemarketing
efforts. (...)
Excerpt related to
customer relationship management rank report:
The business case for integrating call center service resolution management into customer relationship management is becoming
increasingly obvious...
Published:
2007-12-07
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Abstract:
Spurred by government mandates for more business transparency, business intelligence has emerged to extract information from
ERP systems. How has BI emerged? What does the terminology surrounding it mean, and what is its current state of affairs? (...)
Excerpt related to
customer relationship management rank report:
Business Intelligence Status Report.
Published:
2005-06-27
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Abstract:
This is part two of a note describing an opportunity TEC had to evaluate and compare the four top ERP vendors for a client.
Each vendor’s offering differed in such areas as functionality, flexibility, process fit and ease of use. Find out what TEC
learned as a result of the selection engagement. (...)
Excerpt related to
customer relationship management rank report:
This is part two of a note describing an opportunity TEC had to evaluate and compare the four top ERP vendors for a client.
Each vendor’s offering...
Published:
2001-11-21
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Abstract:
Sales Performance Management. Papers and Other Computer Software to Use In Your System Related to the Sales Performance Management.
A productive sales force must concentrate on acquiring, growing, and retaining profitable relationships with its clients.
This requires clear, detailed views of prospects, cu (...)
Excerpt related to
customer relationship management rank report:
Sales Performance Management. Papers and Other Computer Software to Use In Your System Related to the Sales Performance Management.
A productive sa...
Published:
2010-03-11
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Abstract:
In stark contrast to a few years ago, IT executives now rank power and cooling among their top concerns. As IT continues
to support more servers, power and cooling have become limiting factors to the number of data center servers. However, there
is a solution. Blade server thermal technology optimizes po (...)
Excerpt related to
customer relationship management rank report:
... Source: Hewlett-Packard. Document Type: White Paper Description: In stark contrast to a few years ago,
IT executives now rank power and cooling among their top ...
Published:
2010-03-11
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Abstract:
Expand your knowledge about Collaboration Advantage.Acquire Free White Papers or Case Studies In Relation To Customer-focused
Partnerships. Survey data shows that companies want to improve their strategic business partnerships. Reflecting on lessons
learned from past business relationships, 60 percent of (...)
Excerpt related to
customer relationship management rank report:
Expand your knowledge about Collaboration Advantage.Acquire Free White Papers or Case Studies In Relation To Customer-focused
Partnerships. Survey ...
Published:
2010-03-11
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Abstract:
An Alarming Look At The Mismatch Between Talent Strategies, Processes, and Corporate Objectives. Download IT Guide on Talent
Strategies, Processes and Corporate Objectives. A survey of professional services firms shows a serious disconnect between
the desired operational state of the firms and their curre (...)
Excerpt related to
customer relationship management rank report:
An Alarming Look At The Mismatch Between Talent Strategies, Processes, and Corporate Objectives. Download IT Guide on Talent
Strategies, Processes ...
Published:
2010-03-11
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Abstract:
Expand your knowledge about Business Process Management (BPM), read TEC's whitepaper entitled It's About Process. Because
business processes are often communicated in an ad hoc and unregulated manner, it can be difficult to standardize processes
across organizations, particularly larger ones. TEC analyst (...)
Excerpt related to
customer relationship management rank report:
Expand your knowledge about Business Process Management (BPM), read TEC's whitepaper entitled It's About Process.
Because business processes are of...
Published:
2010-03-11
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Abstract:
The potential of enterprise incentive management systems should not be ignored, since this software category promises a fairly
rapid and tangible return on investment, outlines expensive over- and under-payment errors, and reduces administration overhead. (...)
Excerpt related to
customer relationship management rank report:
... According to recent Accenture customer relationship management
(CRM) research ... people, and from superior customer service ... of not
losing the relationship with that ...
Published:
2008-03-24
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Abstract:
Keeping Stock Balances Accurate. Get Advice Linked to Keeping Stock Balances Accurate. Distributors must ensure the quantity
of products shown to be available in their software system agrees with what is physically in their warehouses. If it doesn’t,
valuable time and money are lost as customers seek ot (...)
Excerpt related to
customer relationship management rank report:
Keeping Stock Balances Accurate. Get Advice Linked to Keeping Stock Balances Accurate. Distributors must ensure the quantity
of products shown to b...
Published:
2010-03-11
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Abstract:
Read this guide to discrete ERP functions & features to determine which discrete ERP features are a high priority for your
manufacturing organization. This reference guide provides insight into the discrete manufacturing ERP features and functions
currently available on today’s market. It will help you (...)
Excerpt related to
customer relationship management rank report:
Read this guide to discrete ERP functions & features to determine which discrete ERP features are a high priority for
your manufacturing organizati...
Published:
2010-02-25
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Abstract:
Industry Perspectives: Strategic Workforce Management in the Automotive Industry. Read White Papers or Case Studies In Relation
To Strategic Workforce Management in the Automotive Industry. There’s a buzz in the automotive industry around the concept
of “strategic workforce management”—getting the (...)
Excerpt related to
customer relationship management rank report:
Industry Perspectives: Strategic Workforce Management in the Automotive Industry. Read White Papers or Case Studies In Relation
To Strategic Workfo...
Published:
2010-03-11
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Abstract:
Through the PeopleSoft acquisition, Oracle hereby gains a new customer base, increased market share, expertise, immediate
recurring revenue sources, and new and overlapping products. However, keeping PeopleSoft's customers will take a great deal
of diplomatic customer management and savvy engineering. (...)
Excerpt related to
customer relationship management rank report:
Through the PeopleSoft acquisition, Oracle hereby gains a new customer base, increased market share, expertise, immediate
recurring revenue source...
Published:
2005-05-30
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Abstract:
This ERP guide will help your organization discover which features and functions are essential. This reference guide provides
insight into the process manufacturing enterprise resource planning (ERP) features and functions that are accessible on today’s
market. This guide will help you to find out whic (...)
Excerpt related to
customer relationship management rank report:
This ERP guide will help your organization discover which features and functions are essential. This reference guide provides
insight into the pro...
Published:
2010-09-22
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Abstract:
This complete rating detail report covers the vendor or provider's responses to TEC's comprehensive research model. The report
answers your concerns about how your chosen vendors will support your requirements. (...)
Excerpt related to
customer relationship management rank report:
... Rank and prioritize requirements; Unlimited documents ... Fashion Industry
Software Evaluation Report. ... management, and customer
relationship management systems, etc. ...
Published:
-
Abstract:
None (...)
Excerpt related to
customer relationship management rank report:
... Relationship Management Candidate Relationship Management
functionality consists ... Tracks customer-specified fields within ...
all talent management processes; Create ...
Published:
-
Abstract:
With its solid and improving cash position and current development work in progress for contemporary Internet-based, 'software
as a service' enterprise and collaborative commerce applications, and given its intentions to continue to sell both directly
and indirectly with accredited VARs within certain ve (...)
Excerpt related to
customer relationship management rank report:
With its solid and improving cash position and current development work in progress for contemporary Internet-based, 'software
as a service' enter...
Published:
2003-06-13
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Abstract:
The Advanced Sourcing & Negotiation Benchmark Report. Download Technology Research Reports about The Advanced Sourcing
& Negotiation Benchmark. The wave of e-sourcing that began a decade ago resembled a “crash diet:” it had an immediate
and noticeable effect on enterprises. Today’s challenge (...)
Excerpt related to
customer relationship management rank report:
The Advanced Sourcing & Negotiation Benchmark Report. Download Technology Research Reports about The Advanced Sourcing
& Negotiation Benchm...
Published:
2010-03-11
-
Abstract:
This is part two of a note describing an opportunity TEC had to evaluate and compare the four top ERP vendors for a client.
Each vendor’s offering differed in such areas as functionality, flexibility, process fit and ease of use. Find out what TEC
learned as a result of the selection engagement. (...)
Excerpt related to
customer relationship management rank report:
This is part two of a note describing an opportunity TEC had to evaluate and compare the four top ERP vendors for a client.
Each vendor’s offering...
Published:
2001-11-21