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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 customer relationship management news letters


Emptoris: Opening a New Chapter of Prosperity - Part 1
Good news is scarce these days across the board, and I am always keen on reporting on rare bullish enterprise applications businesses, especially if the

customer relationship management news letters  strategy now places the customer requirements at the forefront of everything the company does, from solution planning to partnering. This is a real change in philosophy and anew level of commitment in getting to know its existing customers . Quirk and his lieutenants did a lot of heavy in-person slogging to make sure that they dealt with every major customer issue. What are Emptoris’ Customers Looking for Now? The economic downturn has forced companies to change how they operate, as virtually everyone

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Customer Relationship Management (CRM)

Customer relationship management (CRM) focuses on the retention of customers by collecting all data from every interaction, every customer makes with a company from all access points whether they are phone, mail, Web, or field. The company can then use this data for specific business purposes, marketing, service, support or sales while concentrating on a customer centric approach rather than a product centric. Customer relationship management defines methodologies, strategies, software, and other web-based capabilities that help an enterprise organize and manage customer relationships. Customer relationship management applications are front-end tools designed to facilitate the capture, consolidation, analysis, and enterprise-wide dissemination of data from existing and potential customers. This process occurs throughout the marketing, sales, and service stages, with the objective of better understanding one’s customers and anticipating their interest in an enterprise’s products or services. 

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Nimble Enterprise Applications Vendor Faces Stiff Challenges in A Competitive Environment


Despite intensifying competition in the enterprise applications market, IFS likes its chances. IFS has released the seventh generation of its component-based applications, while competitors are still on their first, or second at best. Nevertheless, IFS has a tough road ahead.

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The Lexicon of CRM - Part 3: From R to Z


CRM. C.R.M. itself is an acronym, standing for Customer Relationship Management. This is part three of a three-part article to provide explanation and meaning for most of the common CRM phraseology. Here, in alphabetical order, we continue the Lexicon of CRM

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Alfanar IT Solutions-Enterprise Content Management


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