-
Abstract:
Customer relationship management is a sophisticated set of customer-facing tools; however, its technology has outpaced the
management strategy used to implement it. Moreover, murky definitions and objectives have caused varying degrees of success
and failure to emerge from the same initiative. Clearly de (...)
Excerpt related to
customer relationship management mba study projects:
Customer relationship management is a sophisticated set of customer-facing tools; however, its technology has outpaced the
management strategy use...
Published:
2004-10-21
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Abstract:
Customer relationship management is a sophisticated set of customer-facing tools; however, its technology has outpaced the
management strategy used to implement it. Moreover, murky definitions and objectives have caused varying degrees of success
and failure to emerge from the same initiative. Clearly de (...)
Excerpt related to
customer relationship management mba study projects:
Customer relationship management is a sophisticated set of customer-facing tools; however, its technology has outpaced the
management strategy use...
Published:
2004-10-21
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Abstract:
To maximize the return on investment of a customer relationship management system, a new CRM best practices model should
be used. A point-based system, self-assessment model that emphasizes senior management leadership and the need to create a
culture consistent with CRM can lead to a deployment strategy (...)
Excerpt related to
customer relationship management mba study projects:
To maximize the return on investment of a customer relationship management system, a new CRM best practices model should be
used. A point-based sy...
Published:
2004-10-22
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Abstract:
Many consultants, vendors, and analysts today define CRM in terms of being a customer-centric business strategy that is enabled
by a set of applications that support customer-facing functions and management decision making. That may capture the essence
of what CRM is, but it does not begin to capture why (...)
Excerpt related to
customer relationship management mba study projects:
Many consultants, vendors, and analysts today define CRM in terms of being a customer-centric business strategy that is enabled
by a set of applic...
Published:
2004-11-08
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Abstract:
An effective business case must link CRM with achieving organizational objectives; but this step is just the beginning. Credibility
implies that the document clearly delineates assumptions regarding cause and effect plus the mechanism that will be used to
assess results and declare success. (...)
Excerpt related to
customer relationship management mba study projects:
An effective business case must link CRM with achieving organizational objectives; but this step is just the beginning. Credibility
implies that t...
Published:
2004-11-09
-
Abstract:
An effective business case must link CRM with achieving organizational objectives; but this step is just the beginning. Credibility
implies that the document clearly delineates assumptions regarding cause and effect plus the mechanism that will be used to
assess results and declare success. (...)
Excerpt related to
customer relationship management mba study projects:
An effective business case must link CRM with achieving organizational objectives; but this step is just the beginning. Credibility
implies that t...
Published:
2004-11-09
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Abstract:
Creating outsourcing centers is a viable option for companies under pressure to develop quality products with tight time
and budget restraints. Mid-market companies, however, often do not have this option, but can still benefit from partnering
with an outsourcing provider. (...)
Excerpt related to
customer relationship management mba study projects:
Creating outsourcing centers is a viable option for companies under pressure to develop quality products with tight time and
budget restraints. Mi...
Published:
2005-12-01
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Abstract:
Creating outsourcing centers is a viable option for companies under pressure to develop quality products with tight time
and budget restraints. Mid-market companies, however, often do not have this option, but can still benefit from partnering
with an outsourcing provider. (...)
Excerpt related to
customer relationship management mba study projects:
Creating outsourcing centers is a viable option for companies under pressure to develop quality products with tight time and
budget restraints. Mi...
Published:
2005-12-01
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Abstract:
Any manufacturing business is faced with promising accurate delivery dates for customer orders. At the same time, the manufacturer
has to ensure that every order taken, is profitable. This article focuses on the issues related to order delivery date promising
in view of profitability of orders to the man (...)
Excerpt related to
customer relationship management mba study projects:
Any manufacturing business is faced with promising accurate delivery dates for customer orders. At the same time, the manufacturer
has to ensure t...
Published:
2005-11-24
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Abstract:
Managers weighing an investment in software for supply chain face pressure to be right. Looking for a precise calculation
of ROI often results in making an uninformed decision. Part four discusses the difficulty in predicting the future. (...)
Excerpt related to
customer relationship management mba study projects:
Managers weighing an investment in software for supply chain face pressure to be right. Looking for a precise calculation
of ROI often results in ...
Published:
2001-07-18
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Abstract:
By using software tools that help you forecast and work together with others inside your organization, and even with your
customers, the forecasts may become more accurate. You can make an assumption on how much improvement might be possible.
This part discusses the challenge of performing the data anal (...)
Excerpt related to
customer relationship management mba study projects:
By using software tools that help you forecast and work together with others inside your organization, and even with your
customers, the forecasts...
Published:
2001-07-17
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Abstract:
If you are not experiencing organizational stress in some of the areas where the benefits may occur, then perhaps a decision
to invest in supply chain management software should be postponed. If you do have some pain in one or more of these areas,
then you can follow the concepts in this article to unde (...)
Excerpt related to
customer relationship management mba study projects:
If you are not experiencing organizational stress in some of the areas where the benefits may occur, then perhaps a decision
to invest in supply c...
Published:
2001-07-13
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Abstract:
The nature of the organized retailing market in India may present challenges for software providers, but the opportunity
to tap into and benefit from this market's huge (and growing) potential can yield sizable returns for supply chain management
software vendors. (...)
Excerpt related to
customer relationship management mba study projects:
The nature of the organized retailing market in India may present challenges for software providers, but the opportunity to
tap into and benefit f...
Published:
2009-07-27
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Abstract:
There remains no shortage of experts and solutions that purport to have the keys to improving your supply chain. However,
executives who bear bottom line responsibility for the performance of the enterprise would do well to evaluate every potential
new program from the perspective outlined here. (...)
Excerpt related to
customer relationship management mba study projects:
There remains no shortage of experts and solutions that purport to have the keys to improving your supply chain. However,
executives who bear bot...
Published:
2002-11-13
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Abstract:
You're a step ahead with TEC's Lean and Green Manufacturing Buyer's Guide. While the need for sustainable development is affecting
how organizations do business, the idea of environmental and corporate responsibility as value drivers is still relatively
new. Many companies are just beginning to adopt an a (...)
Excerpt related to
customer relationship management mba study projects:
You're a step ahead with TEC's Lean and Green Manufacturing Buyer's Guide. While the need for sustainable development
is affecting how organization...
Published:
2010-03-11
-
Abstract:
You're a step ahead with TEC's Lean and Green Manufacturing Buyer's Guide. While the need for sustainable development is affecting
how organizations do business, the idea of environmental and corporate responsibility as value drivers is still relatively
new. Many companies are just beginning to adopt an a (...)
Excerpt related to
customer relationship management mba study projects:
You're a step ahead with TEC's Lean and Green Manufacturing Buyer's Guide. While the need for sustainable development
is affecting how organization...
Published:
2010-03-11
-
Abstract:
The Advanced Sourcing & Negotiation Benchmark Report. Download Technology Research Reports about The Advanced Sourcing
& Negotiation Benchmark. The wave of e-sourcing that began a decade ago resembled a “crash diet:” it had an immediate
and noticeable effect on enterprises. Today’s challenge (...)
Excerpt related to
customer relationship management mba study projects:
The Advanced Sourcing & Negotiation Benchmark Report. Download Technology Research Reports about The Advanced Sourcing
& Negotiation Benchm...
Published:
2010-03-11
-
Abstract:
Ideas on how to survive the avalanche of technology, avoid the lure of its pitfalls, and succeed with it as the enabler to
true process innovation. (...)
Excerpt related to
customer relationship management mba study projects:
... If you are on the customer end of this ... but more of a long-term
relationship where you ... as re-engineering and implementing demand/supply management
policies and ...
Published:
2005-05-20
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Abstract:
This complete rating detail report covers the vendor or provider's responses to TEC's comprehensive research model. The report
answers your concerns about how your chosen vendors will support your requirements. (...)
Excerpt related to
customer relationship management mba study projects:
... Separate RFQ management function; Tracks effective dates ... Requested
customer ship date; Internal administrative ... the industry, or the relationship
between supplier ...
Published: