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A Portrait of the Indian Enterprise Software User
Like many markets recovering from global economic turmoil, the enterprise software market has experienced a slew of company expansion and consolidation ventures

customer relationship management indian  of scale. Furthermore, with customer relationship management (CRM) being the most widely adopted SaaS application and CRM being among the top 10 software types researched by Indian end users (see Figure 2), I expect that this interest in SaaS and on-demand solutions will continue in the coming years. Obviously, this is only the tip of the iceberg. If anything, this article has piqued my curiosity even further about the enterprise software market in India. Here are a couple of open questions: 1. What are Read More

Customer Relationship Management (CRM)
Customer relationship management (CRM) focuses on the retention of customers by collecting all data from every interaction, every customer makes with a company from all access points whether they a...
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Documents related to » customer relationship management indian


Discovering and Creating Value in Procurement through Continuous Assessment and Innovation
Improvement is not simply an idea: it is a process. And processes without frameworks are recipes for underachievement, or worse, chaos. For this reason, value

customer relationship management indian  analysis; and improvement of customer satisfaction. Even though procurement problem-solving can be undertaken without reference to a standard process or approach, the results obtained can well be haphazard, and the time taken for completion of the entire improvement process will also be significantly higher. By means of a structured framework that is used consistently and iteratively, one can pinpoint the areas of value depletion or value leakages and work towards eliminating them. This approach thus Read More
The Web-based Sales Portal-A Catalyst for Business Transformation
A sales portal is one of many tools that can be used to help transform a business, especially a consumer packaged goods company. In this article, key structural

customer relationship management indian  in both brand and customer management. He can be reached at Mahesh_setty@infosys.com . Noorani Subramanian Hariharan is a consultant in the retail and CPG practice of Infosys Technologies Ltd. in India. He has over four years of experience in brand and customer management with Titan Industries Ltd. (India). Hariharan has a degree in management from the Indian Institute of Management. He can be reached at Hariharan_noorani@infosys.com . Read More
Global versus Local Channel Approach, Who Will Win?
There is a clear distinction between the market dynamics within the respective MBS and Sage/Best channels.

customer relationship management indian  additional applications such as customer relationship management (CRM), human resources (HR), and others, as their business needs dictate, and as their businesses grow. Using this linked building-block approach, customers can eventually think in terms of a complete business solution, rather than purchasing isolated applications, to create an integrated end-to-end business process. Integration of the Best Suites product portfolios is made possible by two Best Software technologies— Best Software Read More
The Incredibly Shrinking Platform--and Price!
The transformation to a new supply chain technology market wave is already occurring. That’s good news for some and bad for others. This article describes the

customer relationship management indian  the game—and delight the customer with fresh capabilities. If they play this well, they can significantly expand the relationship with other modules from their portfolio. Otherwise, over time, they will just be a collector of maintenance checks. Maintenance is another slippery game. Witness the restating of revenue and other such issues. Many users are asking what they get for this annual check and some are willing to risk going it alone. Or at some point do the math and they bolt to the player who Read More
Tenrox Project Workforce Management Certification Report: Project Portfolio Management (PPM) for Internal Departments
Tenrox Project Workforce Management is now TEC Certified for online evaluation of PPM solutions in the Project and Process Management Evaluation Center. The

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Macola ERP Supply Chain Management (SCM): Supply Chain Management (SCM) Competitor Analysis Report
Criteria in this knowledge base pertain to managing supplier, manufacturer, wholesaler, retailer, and customer business processes. Addressing demand management,

customer relationship management indian  manufacturer, wholesaler, retailer, and customer business processes. Addressing demand management, warehouse management, international trade logistics, transportation execution, and many other issues for a complete solution, this knowledge base will support your evaluation of an SCM suite. Read More
Portfolio Management
Portfolio management provides insight into what is the best way to distribute resources among the various innovative options/projects to ensure that a maximum

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Case Study: SAP and Sales Management
To achieve global transparency of all customer relationships, SAP AG upgraded to the latest release of the SAP customer relationship management (CRM

customer relationship management indian  release of the SAP customer relationship management (CRM) application. This upgrade is part of its CRM Clear Vision Program. Learn how the upgrade to a single global solution helped SAP AG achieve effective collaboration, better visibility, improved productivity, and stronger customer relationships. Read More
Enter Enterprise Incentive Management and Incentive Compensation Management
Companies with large sales forces, huge product portfolios, and complex incentive plans with many variables need to offer variable pay. This has created

customer relationship management indian  and territory milestones, and customer satisfaction. That's to say that these software products enable companies to access applicable transaction data; allocate compensation credit to appropriate employees and business partners; determine relevant compensation measurements, payment amounts and timing; and accurately report on compensation results. Furthermore, additional analytics software allows customers to analyze the effectiveness of their incentive programs, which in turn gives them insights into Read More
Oracle Transportation Management
Oracle Transportation Management delivers robust transportation planning and execution capabilities to shippers and third party logistics providers. It

customer relationship management indian  lowers transportation costs, improves customer service and asset utilization, and provides flexible, global fulfillment options. Oracle Transportation Management delivers the capabilities users need in an open-standards-based architecture that allows users to start with a single component or any mix of components, while giving users the flexibility to grow easily, without installing or reinstalling added functionality. Oracle Transportation Management can be used with an enterprise resource planning Read More
Why Invest in Talent Management? Five High-ROI Business Drivers for Implementing a Talent Management Program
Clearly, with skilled workers retiring and the pace of change accelerating, recruitment alone can’t supply the smart leaders, strong managers, high performers

customer relationship management indian  talent management, talent management strategy, talent management ROI Read More
Warehouse Management Systems: Pie in the Sky or Floating Bakery? Part One: Myths of the Warehouse Management Systems and Implementation
When searching for a warehouse management system (WMS), a number of myths surface.

customer relationship management indian  I implemented as a customer resulted in major staff reductions in specific areas of the warehouse, mainly receiving and picking. However, this was not solely because of the WMS system. We had four receivers who worked to complete the day's receipts by 4:00 PM. With our manual system, the product arrived at 8:00 AM and each receiver would process paperwork then putaway the product. However, this old manual process didn't work well with the new WMS system, so we began our transformation by having the Read More
SimplyDigi LMS for Learning Management Systems Product Certification Report
SimplyDigi LMS is now TEC Certified for online evaluation of learning management systems solutions in the Human Capital Management (HCM) Evaluation Center. The

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EMC Documentum: A Brief on Its Content Management Offerings in 2012
The EMC Documentum family of products covers a range of content management, case management, and governance applications, and plays to current shifts across the

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