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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 customer relationship management in banking .ppt

Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

CRM for Financial and Insurance Markets

Customer relationship management (CRM) focuses on the retention of customers by collecting data from all customer interactions with a company from all access points (by phone, mail, or Web, or in the field). The company can then use this data for specific business purposes by taking a customer-centric rather than a product-centric approach. CRM applications are front-end tools designed to facilitate the capture, consolidation, analysis, and enterprise-wide dissemination of data from existing and potential customers. This process occurs throughout the marketing, sales, and service stages, with the objective of better understanding one’s customers and anticipating their interest in an enterprise’s products or services.  

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Winning the Race for Talent in Emerging Markets


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customer relationship management in banking .ppt  similar expertise, especially in customer relations. SCB China set out to aggressively recruit promising employees from these other industries; it was able to offer higher pay and significantly greater opportunities for career advancement. Induction and orientation. SCB runs a standard induction program, but it offers an intensive version for its raw-talent hires- employees who demonstrate the desired behaviors and values but have no skills in financial services. This program introduces recruits to the Read More

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How Best-in-class Plan, Budget, and Forecast in Today’s Dynamic World


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Want to Know How to Survive in a Down Economy? Then Look in Your Warehouse!


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customer relationship management in banking .ppt  the balance sheets.” Your customer service personnel spend a portion of their day performing warehouse tasks. They often place a customer on hold—walking by two warehouse personnel talking instead of working—so they can verify that the inventory in the bin matches the quantity displayed on the screen. Your outside sales personnel often have to pick their own orders because your counter is so busy. And the inventory in the trunks of their cars is probably more accurate than the inventory in your Read More

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Information Management and Collaboration


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customer relationship management in banking .ppt  of suppliers, partners, and customers through the integration, collaboration, and synchronization of technology, data, and people-centric processes. Learn how companies can employ VCM to make business processes smoother, more productive, and more profitable. Read More

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customer relationship management in banking .ppt  doing to deliver exceptional customer experiences. Bob Heaney , senior research analyst with  Aberdeen Group , talked about the need for an outside-in omnichannel fulfillment perspective for the distribution industry. Customers today are demanding omnichannel order-to-fulfillment processes—the ability to order anywhere, at any time from any device through any channel. Bob talked about how Best-in-Class companies are adopting omnichannel fulfillment capabilities and enterprise resource planning (ERP) Read More

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customer relationship management in banking .ppt  an in-depth observation of customer behavior at levels that were not accessible prior to mobility. For mobile success, manufacturers will benefit immensely by partnering with experienced mobility technology and service providers. Download this white paper to learn more. Read More