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Abstract:
No company today can afford to ignore the value of its customers' natural social networking behavior. The advantages that
these social networks can bring to a company's customer relationship management platform are powerful tools that can ultimately
improve its products. (...)
Excerpt related to
customer relationship management decisions article:
No company today can afford to ignore the value of its customers' natural social networking behavior. The advantages that
these social networks ca...
Published:
2007-05-28
-
Abstract:
No company today can afford to ignore the value of its customers' natural social networking behavior. The advantages that
these social networks can bring to a company's customer relationship management platform are powerful tools that can ultimately
improve its products. (...)
Excerpt related to
customer relationship management decisions article:
No company today can afford to ignore the value of its customers' natural social networking behavior. The advantages that
these social networks ca...
Published:
2007-05-28
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Abstract:
Customers and vendors do not always see eye to eye as illustrated in the following horror stories about how customers have
been treated by vendors. The vendors did the opposite of selling; they pushed these companies away. (...)
Excerpt related to
customer relationship management decisions article:
Customers and vendors do not always see eye to eye as illustrated in the following horror stories about how customers have
been treated by vendors...
Published:
2006-07-03
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Abstract:
TEC Principal Analyst P.J. Jakovljevic is encouraged by the growing awareness and adoption of pricing technologies among B2B
enterprises. Conventional wisdom would suggest that pricing, as a key component of a business’s financial performance, is
a critically important discipline within any enterprise, (...)
Excerpt related to
customer relationship management decisions article:
TEC Principal Analyst PJ Jakovljevic is encouraged by the growing awareness and adoption of pricing technologies among B2B
enterprises. Conventio...
Published:
2011-10-13
-
Excerpt related to
customer relationship management decisions article:
... planning decisions, working contracts, rules and regulations, and employee preferences.
ClickContact, released in 2008, is a customer interaction management ...
Published:
2011-01-18
-
Excerpt related to
customer relationship management decisions article:
... integrated solution for all workforce management needs allows ... is
needed to fuel processes and decisions across the ... better align their resources to customer
flow ...
Published:
2010-08-12
-
Excerpt related to
customer relationship management decisions article:
... business intelligence (BI)/performance management across supply ...
and functions avert having decisions in one ... costs, profitability, and customer
service levels ...
Published:
2011-02-15
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Abstract:
Companies in the services industry need both asset and field services management, but current integrated asset and field
services maintenance systems often fail to meet these organization’s needs. However, enterprise resource planning vendor Agresso
appears to have just the right solution. (...)
Excerpt related to
customer relationship management decisions article:
Companies in the services industry need both asset and field services management, but current integrated asset and field services
maintenance syst...
Published:
2008-02-25
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Abstract:
C.R.M. itself is an acronym, standing for Customer Relationship Management. This is part one of three-part article to provide
explanation and meaning for most of the common CRM phraseology. Here, in alphabetical order, is the Lexicon of CRM. (...)
Excerpt related to
customer relationship management decisions article:
CRM itself is an acronym, standing for Customer Relationship Management. This is part one of three-part article to provide
explanation and mea...
Published:
2001-10-12
-
Excerpt related to
customer relationship management decisions article:
... catalog, workflow and document management capabilities at ... the rationale
why something (a customer or partner ... which can then dilute his control and decisions.
...
Published:
2007-11-07
-
Abstract:
Microsoft Business Solutions (MBS) announced the availability of Microsoft Business Solutions Solomon 5.5, which includes
several new features and enhancements in the product's Foundation Series, Financial Series, Project Series and Service Series
of modules. This part covers the vendor’s challenges an (...)
Excerpt related to
customer relationship management decisions article:
Microsoft Business Solutions (MBS) announced the availability of Microsoft Business Solutions Solomon 5.5, which includes
several new features and...
Published:
2003-09-06
-
Excerpt related to
customer relationship management decisions article:
... to help them make their purchase decisions. ... Another recent HBR
article claims that we ... Simple customer relationship
management (CRM) strategies have birthed new ...
Published:
2010-03-16
-
Excerpt related to
customer relationship management decisions article:
... similar to what the 2009 article in the ... algorithms to make efficient
decisions, is used in ... to customer satisfaction and customer
relationship management (CRM). ...
Published:
2010-04-01
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Abstract:
To maximize the return on investment of a customer relationship management system, a new CRM best practices model should
be used. A point-based system, self-assessment model that emphasizes senior management leadership and the need to create a
culture consistent with CRM can lead to a deployment strategy (...)
Excerpt related to
customer relationship management decisions article:
To maximize the return on investment of a customer relationship management system, a new CRM best practices model should be
used. A point-based sy...
Published:
2004-10-22
-
Excerpt related to
customer relationship management decisions article:
... ease of use, rich functionality, guided decisions, global-ready ...
off-site facility), and System management (ie, either maintained by the customer or Kronos
...
Published:
2010-12-07
-
Abstract:
The quintessential business challenge is to minimize downtime on assets while minimizing the cost of spare and replacement
parts inventory. To meet these challenges, heavy investments have been made in extensive spare ad replacement parts networks. (...)
Excerpt related to
customer relationship management decisions article:
The quintessential business challenge is to minimize downtime on assets while minimizing the cost of spare and replacement
parts inventory. To mee...
Published:
2005-07-30
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Abstract:
Business process management (BPM), having evolved over the past fifteen years, has finally reached a level of maturity where
vendors are now abolishing functional silos to allow the enterprise-wide flow of business processes. It replaces the old,
manual system of coordinating activities in a company and (...)
Excerpt related to
customer relationship management decisions article:
Business process management (BPM), having evolved over the past fifteen years, has finally reached a level of maturity where
vendors are now aboli...
Published:
2005-07-09
-
Abstract:
In terms of strategic partnerships, the acquirer is responsible for judging how well customer relationship management (CRM)
software will function on the equipment and at the site, and with staff, customers, and third-party applications. Acceptance
testing involves three basic flavors: user acceptance, o (...)
Excerpt related to
customer relationship management decisions article:
... vendor and ordered your customer relationship management
(CRM) system ... This article is written mainly for those of ... opportunities,
pitfalls, and decisions you may ...
Published:
2004-10-13
-
Excerpt related to
customer relationship management decisions article:
... routing, and order fulfillment decisions based on ... into Manhattan’s
distribution order management (DOM) capabilities ... smart DOM system takes customer
orders and ...
Published:
2011-03-07
-
Abstract:
C.R.M. itself is an acronym, standing for Customer Relationship Management. This is part one of three-part article to provide
explanation and meaning for most of the common CRM phraseology. Here, in alphabetical order, is the Lexicon of CRM. (...)
Excerpt related to
customer relationship management decisions article:
CRM itself is an acronym, standing for Customer Relationship Management. This is part one of three-part article to provide
explanation and mea...
Published:
2001-10-12