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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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Visit the TEC store to compare leading software solutions by funtionality, so that you can make accurate and informed software purchasing decisions.
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 customer relationship management consultation white papers


The Business Case for Tokenization
Tokenization is a new type of technology that is being used by companies to reduce the risk of losing sensitive data to identity thieves. This paper discusses

customer relationship management consultation white papers  Linguistics , Tokenization for Customer Service , Unexpected Token , Tokenization White Papers , Process Token , Tokenizing Sensitive Data , Tokenization Definition , Tokenization for Business Intelligence and Query , Tokenization BI , Security Token , Lost Token , Tokenization Development , Token Manager . TOKENIZATION IS A NEW TYPE OF TECHNOLOGY that is being used by companies to reduce the risk of losing sensitive data to identity thieves. This paper discusses how you can make practical use of

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Customer Relationship Management (CRM)

Customer relationship management (CRM) focuses on the retention of customers by collecting all data from every interaction, every customer makes with a company from all access points whether they are phone, mail, Web, or field. The company can then use this data for specific business purposes, marketing, service, support or sales while concentrating on a customer centric approach rather than a product centric. Customer relationship management defines methodologies, strategies, software, and other web-based capabilities that help an enterprise organize and manage customer relationships. Customer relationship management applications are front-end tools designed to facilitate the capture, consolidation, analysis, and enterprise-wide dissemination of data from existing and potential customers. This process occurs throughout the marketing, sales, and service stages, with the objective of better understanding one’s customers and anticipating their interest in an enterprise’s products or services. 

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TEC's Mid-market ERP-Distribution Buyer’s Guide


Midsize manufacturers and distributors now have access to an array of powerful software solutions that simply weren’t available before. But with so many choices, you need accurate and unbiased information. This comprehensive guide from TEC and SupplyChainBrain provides a state-of-the-market analysis, success stories from your peers, in-depth information on solutions, and a directory of the leading vendors in the field.

This guide features information on vendors offering dedicated ERP-distribution solutions for the midmarket. These solutions are all designed to address the logistical, financial, and workflow issues facing the distribution industry today.

Inside, you’ll find a chart highlighting 10 featured vendor solutions by installed base and business components, ranging from warehouse, transportation, and inventory management, to international trade logistics, Web commerce, and human resources (HR) and financials.

As well, you’ll find an analysis of the state of the market by the editor of Supply Chain Brain. Customer success stories have been included to illustrate how ERP-distribution solutions have helped companies like yours solve distribution and business logistics problems.

For your convenience, there’s also a vendor directory to assist companies looking for either full ERP-distribution systems, add-ons, or third-party solutions for the following: demand management (DM), retail systems, supply chain management (SCM), transportation management systems (TMSs), and warehouse management systems (WMSs).

We hope you’ll find this guide a useful tool in determining which ERP-distribution solutions are best suited for your company’s business model and particular needs.


Table of Contents


Introduction

State of the Midsize ERP-Distribution Marketplace

Methodology

Vendor Capabilities

Business Components

Customer Profile

Spotlight on ERP-Distribution

Executive Summary

Customer Success Stories

Spotlight on Inventory and Accounting

Executive Summary

Customer Success Stories

Spotlight on Supply Chain Management

Executive Summary

Customer Success Stories

Vendor Directory

Profiles

Demand Management

ERP-Distribution

Retail

Supply Change Management

Transportation Management System

Warehouse Management System


Download the full copy of the TEC ERP-Distribution Buyer’s Guide for the Mid-market.


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Inventory Management and Accounting Conundrum


The challenges of inventory management and the notion of inventory as a “necessary evil” (or the “asset versus liability” dilemma) have long been haunting operations and financial and accounting managers. It is a well-known fact that managing inventory risk is about managing the cost of maintaining unnecessarily high levels of inventory against the risk of running out of stock at a crucial moment of truth when a customer actually wants something. In a variety of aspects, inventory management is at the heart of the supply chain management (SCM) realm. Supply chain organizations are responsible for all the processes from sales and operations planning to customer fulfillment, inventory optimization, and new product delivery and introduction—all of which involve the planning and movement of inventory. Profit margins are also directly proportional to operational excellence in each of the above processes.
While cherished by material management folks as supply chain “grease,” inventory is not that beloved by financial managers.

The motto “time is money” certainly holds true when it comes to inventory valuation. Well, maybe in a reverse (negative) manner, because typically neglected in the continuous battle for executives’ focus and priority is the management of at-risk, aging inventory—be it excess active, obsolete, returns, or refurbished inventory. Some refer to these items as “slobs,” which stands for “slow moving and obsolete” ones. In other words, most companies in the sectors of high-tech, consumer electronics, retail, and consumer packaged goods (CPG) are focused on new product introductions. Given that everybody is most excited in the early stages of product life cycles (that is, devising and delivering the brand new, “coolest” products), much less attention is paid to the languishing, “totally so not cool” older product lines, with millions of accompanying inventory asset recovery dollars slipping away annually as a consequence.

Excess inventory, which ties up working capital and whose value is declining by the day, does not necessarily come from new product introductions only. Nowadays the manufacture of most goods is largely carried out in the Far East, which comes with a nominal item price advantage, but also with many potential downsides. In addition to the inevitable quality, communication, and cultural issues, manufacturing product in such lower cost, remote locations means a sizeable lead time increase, as the goods will need to be transported from the Far East back to the company’s warehouse. This in turn means that a planner will have to forecast the demand before placing an order with a remote supplier far away.

Download the full copy of the TEC ERP-Distribution Buyer’s Guide for the Mid-market.

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CRM, Success, and Best Practices: A Wake Up Call Part Two: Modeling Success with Senior Management and CRM Culture


To maximize the return on investment of a customer relationship management system, a new CRM best practices model should be used. A point-based system, self-assessment model that emphasizes senior management leadership and the need to create a culture consistent with CRM can lead to a deployment strategy that is correlated with success. An interactive version of this assessment is included with this article.

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MODX Web Content Management: Vendor Profile


Open source vendor MODX provides a modern, highly flexible, Web standards–compliant Web content management (WCM) framework. TEC’s Director of Knowledge Services Josh Chalifour profiles MODX—its background, business practices, revenue streams, and community. MODX’s WCM systems, Evolution and Revolution, are being used for a significant quantity of sites around the world. Find out more in this report.

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Vulnerability Management Buyer's Checklist


Here's an easy, effective way to cover yourself: download the vulnerability management buyer's checklist: key questions to ask before you select a ...

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OutStart TrainingEdge.com Learning Management System Certification Report


The OutStart product TrainingEdge.com is now TEC Certified for online evaluation of learning management systems in the Human Capital Management (HCM) Evaluation Center. The certification seal is a valuable indicator for organizations relying on the integrity of TEC research for assistance with their software selection projects. Download this report for product highlights, competitive analysis, product analysis, and in-depth analyst commentary.

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Meridian Knowledge Solutions Meridian Global LMS 2011 for Learning Management Solutions Certification Report


The Meridian Knowledge Solutions product Meridian Global LMS 2011 is now TEC Certified for online evaluation of learning management solutions in the Human Capital Management Evaluation Center. The certification seal is a valuable indicator to help organizations with their software selection projects. Download this report for product highlights, competitive analysis, product analysis, and in-depth analyst commentary.

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PKF Management Consulting


PKF Management Consulting is a value added reseller for the following products:- Microsoft Axapta, Infor Sytline, Best-Saleslogix, Cognos. We also also offer add on modules to complement the standard offering from the above vendors. We specialise in businss process analysis, implementation, training and support for the above products.

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A Candid Conversation with a Field Service Workforce Management Leader


ClickSoftware, rooted in field service workforce scheduling and optimization, provides automated workforce management and optimization solutions, on-demand and on-premise, creating business value through higher productivity, customer satisfaction, and operational efficiency. Its patented concept of “continuous planning and scheduling” covers the entire service lifecycle management realm. TEC presents a candid Q&A session.

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KronosWorks 2011: Beyond Time Clocks for Modern Workforce Management


Kronos, the company that introduced the first micro-processor time clock in the 1970s, knows how tricky workforce management (WFM) can be. In this article, TEC principal analyst P.J. Jakovljevic looks at WFM challenges facing organizations, particularly those with large, complex workforces, and how Kronos’ innovative solutions help companies control labor costs, minimize compliance risk, and improve workforce productivity.

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