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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 customer relationship management comparisons white papers


Deploying Customer Relationship Management Effectively: Beyond Implementation
A customer relationship management (CRM) solution is now a standard business requirement. With origins as a system for sales teams, CRM has clearly evolved into

customer relationship management comparisons white papers  Customer Relationship Management Effectively: Beyond Implementation Deploying Customer Relationship Management Effectively: Beyond Implementation If you receive errors when attempting to view this white paper, please install the latest version of Adobe Reader. Microsoft Dynamics is a line of integrated, adaptable business management solutions that automate and streamline financial, customer relationship, and supply chain processes in a way that helps you drive business success. Source :

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Customer Relationship Management (CRM)

Customer relationship management (CRM) focuses on the retention of customers by collecting all data from every interaction, every customer makes with a company from all access points whether they are phone, mail, Web, or field. The company can then use this data for specific business purposes, marketing, service, support or sales while concentrating on a customer centric approach rather than a product centric. Customer relationship management defines methodologies, strategies, software, and other web-based capabilities that help an enterprise organize and manage customer relationships. Customer relationship management applications are front-end tools designed to facilitate the capture, consolidation, analysis, and enterprise-wide dissemination of data from existing and potential customers. This process occurs throughout the marketing, sales, and service stages, with the objective of better understanding one’s customers and anticipating their interest in an enterprise’s products or services. 

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How Successful ERP Selections Are Made


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customer relationship management comparisons white papers  entirely to maintain the customer relationship for years to come. Ask the ERP vendor what their customer retention rate is. Do a majority of their customers continue on with them for years to come? With the buyouts and recession of past years, no ERP vendor can claim 100% retention but anything less than 80% should raise a flag to ask a question. Changing software is an expensive undertaking, one that, if done correctly, should last many years. Look at your company objectively Understand your true market Read More

Pronto Software, ERP Vendor


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customer relationship management comparisons white papers  customers and managing existing customer churn. Therefore, planning has to be more of a focus, while there is a perception that modeling can be deemed less important at this stage. However, when the overall indices are cross-referenced with how closely organisations score across the six sub-indices, it becomes apparent that those who score the most consistently across the sub-indices also tend to score the highest for the overall index. From this, Quocirca believes that, although it may be tempting to cha Read More

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Oracle Transportation Management


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customer relationship management comparisons white papers  lowers transportation costs, improves customer service and asset utilization, and provides flexible, global fulfillment options. Oracle Transportation Management delivers the capabilities users need in an open-standards-based architecture that allows users to start with a single component or any mix of components, while giving users the flexibility to grow easily, without installing or reinstalling added functionality. Oracle Transportation Management can be used with an enterprise resource planning Read More

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customer relationship management comparisons white papers  sales, a KPI measuring customer satisfaction and repeat sales might be implemented. For a financial institution, it may be important to set KPIs to identify potential risk management issues, such as meeting regulatory requirements or minimizing the potential credit risks of clients. This differs from a manufacturing organization that needs to monitor parts delivered from suppliers, or from a government body that wants to measure and improve employee performance. Setting the right KPI and providing that Read More

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customer relationship management comparisons white papers  and territory milestones, and customer satisfaction. That's to say that these software products enable companies to access applicable transaction data; allocate compensation credit to appropriate employees and business partners; determine relevant compensation measurements, payment amounts and timing; and accurately report on compensation results. Furthermore, additional analytics software allows customers to analyze the effectiveness of their incentive programs, which in turn gives them insights into Read More

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customer relationship management comparisons white papers  capitalize on trends improve customer loyalty through better customer insight plan and measure progress more effectively respond more quickly to changing business realities PM allows you turn data into profitable action—faster and more effectively—allowing you to outperform even large competitors. Learn how today. Download your PDF copy of Why Performance Management? A Guide for the Midsize Organization . For assistance, please contact customer service. Hours: 8:00 AM to 5:30 PM EST. Phone: +1 Read More

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