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Abstract:
Properly implemented supplier relationship management solutions can help companies overcome some of today's business challenges
by allowing them to restructure their supply chains, align business processes, define and establish company-supplier relationships,
and integrate information systems to share in (...)
Excerpt related to
customer relationship management certification:
Properly implemented supplier relationship management solutions can help companies overcome some of today's business challenges
by allowing them t...
Published:
2007-01-19
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Abstract:
Your Challenge: Get Decision Makers' Approval for Deploying Customer Relationship Management Effectively: Beyond Implementation.Specific,
Measurable, Achievable, Relevant and Time-Bound. A customer relationship management (CRM) solution is now a standard business
requirement. With origins as a system for (...)
Excerpt related to
customer relationship management certification:
Your Challenge: Get Decision Makers' Approval for Deploying Customer Relationship Management Effectively: Beyond Implementation.Specific,
Measurabl...
Published:
2010-03-11
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Abstract:
JACIE, a non-profit corporation, was looking for an application that would enable a more effective hospital accreditation
process, as well as provide the ability to process complex medical files. With the help of Polymita, JACIE created a decision
support system that could centralize access to important (...)
Excerpt related to
customer relationship management certification:
Polymita Customer Success Story: Simplifying JACIE’s Certification Process. Source: Polymita
Technologies. Document Type: Case Study ...
Published:
2010-03-11
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Abstract:
The potential of enterprise incentive management systems, as being closely related to human capital management, should not
be ignored. This software category promises a fairly rapid and tangible return on investment in addition to its wide range
of benefits. (...)
Excerpt related to
customer relationship management certification:
The potential of enterprise incentive management systems, as being closely related to human capital management, should not
be ignored. This softwa...
Published:
2006-12-14
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Abstract:
Customer churn is very costly—it’s many times more expensive to acquire a new customer than to keep an existing one—so retaining
customers by offering a superior experience is a top priority. Also, delivering unique experiences to different customer segments
is a valuable strategy. Read about how t (...)
Excerpt related to
customer relationship management certification:
Enhancing the Customer Experience with Loyalty Management: Strengthen the Brand and Improve
Customer Retention. Source: SAP. Document ...
Published:
2011-03-14
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Abstract:
As a global leader of products designed for use in the manufacturing process, TigerStop LLC realized that in order to remain
competitive, it would need to invest in a customer relationship management (CRM) system. After purchasing a CRM solution from
a leading software developer, it has realized many ben (...)
Excerpt related to
customer relationship management certification:
... manufacturing process, TigerStop LLC realized that in order to remain competitive, it would need to invest
in a customer relationship management (CRM) system. ...
Published:
2010-03-11
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Abstract:
The Customer Relationship Management (CRM) RFP Template covers industry-standard functional criteria of CRM that can help
you easily gather and prioritize your business needs in a simple and categorized excel document. More than a RFP template,
it is a working document that serves as a knowledge base refe (...)
Excerpt related to
customer relationship management certification:
... Web Portal, Customer Relationship Management CRM RFP
... PRM (partner relationship management) software applications ...
grading logic, and certification tracking; ...
Published:
-
Abstract:
This complete rating detail report covers the vendor or provider's responses to TEC's comprehensive research model. The report
answers your concerns about how your chosen vendors will support your requirements. (...)
Excerpt related to
customer relationship management certification:
... Web Portal , Customer Relationship Management (CRM)
Software ... PRM (partner relationship management) software applications
... logic, and certification tracking; ...
Published:
-
Abstract:
The school of business at one of Canada’s largest universities realized its old system for online registration, customer
relationship management (CRM), and e-mail lacked needed functionality. The school wanted better reporting capabilities, automated
waitlist maintenance, the ability to locate and chan (...)
Excerpt related to
customer relationship management certification:
... The school of business at one of Canada’s largest universities realized its old system for online registration,
customer relationship management (CRM), and e ...
Published:
2010-03-11
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Abstract:
With today’s strategic focus on data, a significant challenge facing companies is the ability to use data to create a single
customer view (SCV). An SCV means that a company has a accurate and complete view of their customers across all applications,
databases, and customer touch points. The financial, (...)
Excerpt related to
customer relationship management certification:
Creating the Single Customer View. ... The financial, operational, customer
satisfaction, and regulatory effects of unreliable SCVs are overwhelming. ...
Published:
2010-03-11
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Abstract:
Fax hardware plays a crucial role in the sending and receiving of business documents. With high-volume use over time, instabilities
in performance can occur. Therefore, how well fax boards and fax software applications perform together becomes an important
consideration. With IQ Express intelligent fax b (...)
Excerpt related to
customer relationship management certification:
Certification Overview: Interoperability, Performance, and Reliability. Source: Mainpine. Document Type:
White Paper Description: Fax ...
Published:
2010-03-11
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Abstract:
In Q2 2010, Forrester evaluated 18 customer relationship management (CRM) solutions—CDC Software, Chordiant Software, FrontRange
Solutions, Maximizer Software, Microsoft, NetSuite, Oracle, Pegasystems, RightNow Technologies, SageCRM, Sage SalesLogix,
salesforce.com, SAP CRM, SugarCRM, and Sword Ciboodl (...)
Excerpt related to
customer relationship management certification:
... Source: SAP. Document Type: White Paper Description: In Q2 2010, Forrester evaluated 18 customer
relationship management (CRM) solutions—CDC Software ...
Published:
2010-09-01
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Abstract:
Do you know what evaluation criteria you should consider when making a customer relationship management (CRM) purchase? Before
embarking on the process of making this critical business decision, learn more about the 10 fundamental functional areas to
consider, including acquiring new sales, improving cus (...)
Excerpt related to
customer relationship management certification:
... Type: Checklist/Guide Description: Do you know what evaluation criteria you should consider when making
a customer relationship management (CRM) purchase? ...
Published:
2010-03-11
-
Excerpt related to
customer relationship management certification:
... PPM for PSA), this latest certification allows TEC ... building a simple
yet powerful project management solution for ... years and built a strong customer
base, with ...
Published:
2012-02-06
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Abstract:
Only a handful of firms have undertaken the challenge of integrating their supply chain management (SCM) and customer relationship
management (CRM) processes. A big reason for this is the practicalities of everyday business. But in today’s era of technology-fueled
competition, leading companies in near (...)
Excerpt related to
customer relationship management certification:
... Only a handful of firms have undertaken the challenge of integrating their supply chain management
(SCM) and customer relationship management (CRM) processes. ...
Published:
2010-03-11
-
Abstract:
Although Active Voice is a global provider of business telecommunications, it didn’t have a dedicated solution for sales
automation or customer service. Sales reps lacked what they needed to follow up on leads and were losing valuable opportunities.
But when the company implemented an e-customer relati (...)
Excerpt related to
customer relationship management certification:
... But when the company implemented an e-customer relationship (e-CRM)
solution, its users gained mobile access to valuable customer information. ...
Published:
2010-03-11
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Abstract:
Customer process management (CPM)—the convergence of customer relationship management (CRM) and business process management
(BPM)—can deliver significant gains in efficiency and standardization for insurance companies. Whether it’s providing real-time
quotations for insurance policies, identifying (...)
Excerpt related to
customer relationship management certification:
... Source: Consona. Document Type: White Paper Description: Customer process management
(CPM)—the convergence of customer relationship management (CRM) and ...
Published:
2010-03-11
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Abstract:
Mitsubishi Electric Europe thought its enterprise resource planning (ERP) would address all of its reporting requirements.
But long-term, this proved difficult to sustain, due to the company’s ever-changing procedures. So Mitsubishi decided to invest
in a tool that would integrate data from disparate s (...)
Excerpt related to
customer relationship management certification:
Case Study: Mitsubishi. Source: Board International. Document Type: Case Study Description: Mitsubishi Electric Europe thought
its ...
Published:
2010-03-11
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Abstract:
ProCurve Networking delivers wired and wireless enterprise networking solutions. With nearly four times the market growth
rate, ProCurve needed a new customer relationship management (CRM) system to increase its sales force efficiency, facilitate
information-sharing, and enable customization. Read how th (...)
Excerpt related to
customer relationship management certification:
... With nearly four times the market growth rate, ProCurve needed a new customer relationship
management (CRM) system to increase its sales force efficiency ...
Published:
2010-03-11
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Abstract:
If you’re evaluating customer relationship management or sales force automation software, this Forrester report is a must-read.
Featuring ratings on eight leading vendors based on over 150 criteria, the report is valued at over $795 (USD). Get your free
copy from Maximizer Software, top-ranked in Forre (...)
Excerpt related to
customer relationship management certification:
... White Paper Description: If you’re evaluating customer relationship
management or sales force automation software, this Forrester report is a must-read. ...
Published:
2010-03-11