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Software as a Service beyond Customer Relationship Management and Sales
Applications are more often outsourced than infrastructure, and this is increasingly done through software as a service (SaaS). Vendors such as WebEx, Webcom

customer relationship domain model  as a Service beyond Customer Relationship Management and Sales Introduction Despite the fact that this seems to be the focus of Microsoft 's, SAP 's, and even Salesforce.com 's software as a service (SaaS) initiatives, surveys conducted by renowned analyst houses suggest that the more widespread use of technology accessible services through a Web browser is not necessarily centered on customer relationship management (CRM) or sales force automation (SFA) solutions, which focus on sales leads and customer Read More...
Customer Relationship Management (CRM)
Customer relationship management (CRM) focuses on the retention of customers by collecting all data from every interaction, every customer makes with a company from all access points whether they a...
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Documents related to » customer relationship domain model


Customer Choices for Achieving Growth
Some will say that the Big Few are in for quite a gamble, given that these market leaders are to introduce a product or concept that directly challenges the

customer relationship domain model  proposition like a large customer base or a non-emulated vertical solution. Otherwise it will face oblivion. If a publicly traded vendor that does not want to be acquired, then the vendor needs to think of some defensive moves prevent acquisition. Going private, which is possible through an infusion of private funding, repurchasing outstanding shares to ensure majority voting power. Maintaining only a necessary level of cash, resorting to the poison pill shareholders provision, merging with a peer as Read More...
Enterprise Software Service and Maintenance Alternatives
Traditional license models may be wearing out their welcome for both vendors and customers. A competitive market and a more IT savvy business generation is

customer relationship domain model  both the vendor and customer side. For one, they tend to be cyclical, since vendors first sell their present product versions into the market, and then sell subsequent upgrades. Logically, sales revenue should peak after each major upgrade, and then drop until the next one (on average, every 1218 months), creating a cyclical, erratic revenue stream, which, in turn, creates cyclical, volatile stock prices (for public vendors) and other business-performance related ramifications. On the other hand, many Read More...
Author Attacks Harvard! (Sort of... well, not really... OK, not at all)
Editors' Picks: Vendors submit. We review. ... white papers from whitepapers.technologyevaluation.com.White paper: Why One Number Is Not EnoughEditor A (the

customer relationship domain model  description of a well-rounded customer relationship management (CRM) suite of solutions. Not that I have any problem with someone giving away his ideas for free instead of selling a product. It is tempting to say that this is not really a white paper. But perhaps that is not a fair enough assessment, as one definition of “white paper” states that it is “a short treatise, the purpose of which is to educate industry customers.” Editor A (the nominally genial one) Yeah, that thrum thing will kill Read More...
Five Ways to Positively Impact Customer Retention and Business Operations
Maintaining strong business performance and retaining loyal customers requires continual vigilance and assessment. Establishing metrics that focus on value

customer relationship domain model  , Retention Rate , Customer Relationship Management , Customer Loyalty Retention , Successful Customer Retention , Benefits of Customer Retention , Customer Retention Satisfaction , Customer Dissatisfaction , Customer Erosion , Customer Retention Definition , Customer Retention Software , Positively Impact Customer Retention , Importance of Customer Retention , Loyal Customer Base , CRM Customer Retention , Customer Satisfaction and Loyalty , Customer Retention Strategy , Customer Support Structures , Read More...
The Return of Supplier Relationship Management
Globalization, technology stabilization, inventory visibility, and traceability are forcing organizations to reevaluate supplier relationship management systems

customer relationship domain model  think of this as customer relationship management (CRM) for suppliers. This is done by way of supplier scorecards, establishment of sourcing relationships, the creation of supplier information, establishment and maintenance of procurement channels, etc. If a North American organization has overseas trading partners, these partners may use the SRM system as an effective means to link up with western operations and schedule shipments, manage trading partners, control sourcing strategies at the point of Read More...
Rethinking Customer Service: The Call Center as Corporate Information Hub
At most companies, the customer service department’s primary goal has been to manage complaints as cheaply as possible, not to build enduring relationships with

customer relationship domain model  Customer Service: The Call Center as Corporate Information Hub At most companies, the customer service department’s primary goal has been to manage complaints as cheaply as possible, not to build enduring relationships with customers. This e-book looks at how the call center can help drive a proactive, rather than reactive, approach to business. Experts from the call center world share strategies and shifts that must take place within companies if they are to be vital and nimble in the 21st Read More...
Customer Care & Billing RFI/RFP Template
General Requirements, Mediation, Provisioning, Sales and Marketing, Customer Billing, Customer Care, Packages and Promotions, Accounts Receivable, Financial

customer relationship domain model  Provisioning, Sales and Marketing, Customer Billing, Customer Care, Packages and Promotions, Accounts Receivable, Financial Systems, Enterprise Data Warehouse, Reporting, Telephony Products and Services, Utility Products and Services, CATV Products and Services, IP Products and Services, EBPP Services, Technical Requirements Read More...
Customer Relationship Malpractice
Although malpractice is usually a term used in medicine, its definition (“any instance of improper professional conduct”) shows that the term can be used in any

customer relationship domain model  also be found in customer relationship management (CRM).  It can result in financial damage (lost sales, penalties for not delivering on time, etc.) or loss of confidence, which can jeopardize the relationships between companies and their customers. Here’s an example of improper professional conduct I witnessed when dealing with my bank. What’s the story? It all started when my bank decided to change its customer’s debit cards with new ones, which are supposed to protect you against fraud and Read More...
Customer Profile: Transplace
As a Lean Six Sigma service company, third-party logistics (3PL) provider Transplace emphasizes eliminating waste, simplifying processes, and demonstrating

customer relationship domain model  Profile: Transplace As a Lean Six Sigma service company, third-party logistics (3PL) provider Transplace emphasizes eliminating waste, simplifying processes, and demonstrating continuous improvement. Those values were on display when the company replaced a host of manual document management processes with a modern workflow solution. Learn how that new solution helped Transplace streamline operations and better serve customers. Read More...
The Forrester Wave: CRM Suites Customer Service Solutions, Q3 2010
This paper evaluates various service software solutions for customer service and business process professionals to create differentiated customer experiences

customer relationship domain model  Forrester Wave: CRM Suites Customer Service Solutions, Q3 2010 This paper evaluates various service software solutions for customer service and business process professionals to create differentiated customer experiences and build stronger buyer loyalty. Customers are increasingly online, want self-service options, and demand real-time responses. Also, social media has grown to be an important new channel for interacting with customers and engaging in innovative ways. Read More...
Customer Profile: Graphicast, Inc.


customer relationship domain model  Profile: Graphicast, Inc. Read More...
Introduction to Customer Relationship Management
The time when a company decides to move to customer relationship management (CRM) tools marks their progress to professionalism and profit in multiple ways

customer relationship domain model  to Customer Relationship Management The time when a company decides to move to customer relationship management (CRM) tools marks their progress to professionalism and profit in multiple ways. This introduction to CRM provides guidelines for companies contemplating this critical step in their development. Read More...
IT Epidemic: Treating IT Client Relationship Breakdown
The frequency of breakdowns in the IT client relationship is reaching epidemic proportions. Indeed, an IT client breakdown is comparable to the onset of an

customer relationship domain model  Epidemic: Treating IT Client Relationship Breakdown The frequency of breakdowns in the IT client relationship is reaching epidemic proportions. Indeed, an IT client breakdown is comparable to the onset of an illness. If caught early enough, treatment is often relatively painless. However, if left to advance to the later stages, or full maturity, the treatment will not only be invasive, but also require significant recovery time. Read More...
Dynamics CRM: Customer Relationship Management (CRM) Competitor Analysis Report
This comprehensive, customer relationship management (CRM) knowledge base covers the full range of CRM functionality. Modeled especially to help clients

customer relationship domain model  CRM: Customer Relationship Management (CRM) Competitor Analysis Report This comprehensive, customer relationship management (CRM) knowledge base covers the full range of CRM functionality. Modeled especially to help clients requiring modern B2B or B2C solutions, it covers marketing automation, sales force automation, customer service and support, partner management, contract management and creation, project and team management, Internet sales, e-mail response management, analytics, and important Read More...

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