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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 customer relation management in relation to revenue management


How 5 Companies Increased Revenue and Profitability with Leadership and Customer Relationship Management Software
Small to medium businesses (SMB) want to stay competitive, increase revenue, and remain profitable at the same time. This can be a challenge. Whether companies

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Customer Relationship Management (CRM)

Customer relationship management (CRM) focuses on the retention of customers by collecting all data from every interaction, every customer makes with a company from all access points whether they are phone, mail, Web, or field. The company can then use this data for specific business purposes, marketing, service, support or sales while concentrating on a customer centric approach rather than a product centric. Customer relationship management defines methodologies, strategies, software, and other web-based capabilities that help an enterprise organize and manage customer relationships. Customer relationship management applications are front-end tools designed to facilitate the capture, consolidation, analysis, and enterprise-wide dissemination of data from existing and potential customers. This process occurs throughout the marketing, sales, and service stages, with the objective of better understanding one’s customers and anticipating their interest in an enterprise’s products or services. 

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Enterprise Performance Management: Cycle II


In February 2009, Quocirca interviewed 800 individuals across eight geographies about their views on, and usage of, enterprise performance management (EPM) tools and processes. The research was repeated in December 2009 and there was a clear improvement in understanding of EPM basics. However, much remains to be done. The overall increase in the EPM sub-indices does not mean there is room for complacency. Find out why.

customer relation management in relation to revenue management  respondents, followed by managing customer churn. In cycle I, new products and new services were higher up the list in second and third position. In difficult market conditions, it is more pragmatic to concentrate on lower risk activities, and to focus on maximising the revenue generating capabilities of what is already in place, whether this is from new customers for existing products, or in cross- and up-selling to existing customers. However, once the markets have recovered, Quocirca would expect to Read More

6 Key Elements-A Guide to Delivering a Consistent Outstanding Customer Experience in the Contact Centre and Beyond


Customers are the lifeblood of any business, and receiving quality customer service is a major factor in their purchasing decisions. There are six key elements that can help distinguish your organization’s product or service from your competitors. By applying these key elements, you can unlock the lifetime value of your customers and build an outstanding referral platform for future growth.

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Factors Inhibiting the Widespread Adoption of Business Performance Management


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customer relation management in relation to revenue management  increase their market penetration, customer bases, and overall presence. Once BI vendors do this on a large enough scale, they could dominate the market by default, making it difficult for best-of-breed BPM vendors to compete or to expand their market presence. Learning Curve BPM vendors are missing the boat by arguing ease of use against BI tools. User-friendliness occurs due to familiarity with the tool, and not because of its perceived intuitiveness. Training initiatives are required to get users up Read More

Transportation Management and the Adaptive Supply Chain Network


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customer relation management in relation to revenue management  ever before. To meet customer demands, companies must deliver goods to their destinations in an economical and timely manner. To survive, companies need a transportation organization that has fast, streamlined business processes, works efficiently with network partners, and makes timely, profitable decisions. Companies are responding to these demands by focusing on improving speed, service, and flexibility while reducing costs. TRANSPORTATION BUSINESS PROCESSES: ACHIEVING INDUSTRY-LEADING CAPABILITIES A Read More

Asset Management


Asset management is crucial for businesses that wish to keep costs down while running an efficient service. Waer Systems has taken its experience in controlling inventory and has applied it to the management and reservation of an organization’s assets. Waer’s cloud-based solution, WAERlinx, provides companies with the resources to systematically process operations, maintenance, and the upgrading of assets, cost-effectively.

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Performance Management-What the Mid-market Can Learn from Large Enterprises


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How to Respond Faster to Customer Feedback


What’s the best way to know if your customers are satisfied? Simply ask them. Conducting customer surveys without the right tools, however, can demand a lot of staff time to manage and analyze the results. Indeed, response time can make the difference between keeping customers and losing them. One way to respond faster to customer issues—and save time and effort—is by investing in an automated customer feedback system.

customer relation management in relation to revenue management  to Respond Faster to Customer Feedback What’s the best way to know if your customers are satisfied? Simply ask them. Conducting customer surveys without the right tools, however, can demand a lot of staff time to manage and analyze the results. Indeed, response time can make the difference between keeping customers and losing them. One way to respond faster to customer issues—and save time and effort—is by investing in an automated customer feedback system. Read More

Using ERP to Deliver Ecommerce for Engineer to Order Companies


Engineer-to-order (ETO) companies can use enterprise software to implement eCommerce strategies in order to improve customer service, reduce waste, and increase profits. This white paper outlines the ways that enterprise resource planning (ERP) software can facilitate ETO eCommerce by opening portals to suppliers, project collaborators, and customers. Realize the benefits of eCommerce in the ETO setting with ERP software.

customer relation management in relation to revenue management  in order to improve customer service, reduce waste, and increase profits. This white paper outlines the ways that enterprise resource planning (ERP) software can facilitate ETO eCommerce by opening portals to suppliers, project collaborators, and customers. Realize the benefits of eCommerce in the ETO setting with ERP software. Read More

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Download this white paper to learn about the challenges faced by multi-site and multi-national organizations--and what to look for in an enterprise resource planning (ERP) solution to address these issues.

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customer relation management in relation to revenue management  poor payer category of customers, generated from cash management software. Investment income. 2. Cash outflows Must pay accounts (e.g., payroll). Commissions; local, state, and federal liabilities (e.g., taxes, social security, etc). Payment to liability accounts (e.g., insurance, mortgages, leases, employee travel expenses). Valuable suppliers that provide payment discounts for early payment. Suppliers whose limits within agreements can be stretched (e.g., net 30 days). All bank account balances. Read More

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