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Abstract:
IQMS appears to be raising the competitive bar for quality management among its ERP competition with a single database software
solution and seamless ERP systems access. (...)
Excerpt related to
customer information management database:
IQMS appears to be raising the competitive bar for quality management among its ERP competition with a single database software
solution and seaml...
Published:
2005-04-07
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Abstract:
Customer data integration (CDI) involves consolidation of customer information for a centralized view of the customer experience.
Implementing CDI within a customer relationship management initiative can help provide organizations with a successful framework
to manage data on a continuous basis. (...)
Excerpt related to
customer information management database:
Customer data integration (CDI) involves consolidation of customer information for a centralized view of the customer experience.
Implementing CDI...
Published:
2009-09-11
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Abstract:
Enterprises are becoming painfully aware of the need to clean up their structured data and unstructured content acts to capitalize
on more important efforts like regulatory compliance, globalization, demand aggregation, and supply chain streamlining. (...)
Excerpt related to
customer information management database:
Enterprises are becoming painfully aware of the need to clean up their structured data and unstructured content acts to capitalize
on more importa...
Published:
2004-11-11
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Abstract:
Mid-sized companies have the agility of small businesses, and are resource-rich enough to handle CRM implementation. However,
without comprehensive planning, attainable objectives, metrics, and check points mid-sized companies will not realize success
and full potential from their CRM system. (...)
Excerpt related to
customer information management database:
Mid-sized companies have the agility of small businesses, and are resource-rich enough to handle CRM implementation. However,
without comprehensiv...
Published:
2005-02-14
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Abstract:
CRM system can increase your profits and build customer loyalty by streamlining your processes and provide better quality
products and services. However, you first must be prepared to overcome lack of requirements, combat scope creep, and compensate
for lack of skills. (...)
Excerpt related to
customer information management database:
CRM system can increase your profits and build customer loyalty by streamlining your processes and provide better quality
products and services. H...
Published:
2005-02-15
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Abstract:
To address questions for a TEC customer, we interviewed PeopleSoft's Michael Daniels. The conversation covered issues in
the areas of client/server architecture and database management as they relate to the PeopleSoft Enterprise Resource Planning
suite of products. (...)
Excerpt related to
customer information management database:
To address questions for a TEC customer, we interviewed PeopleSoft's Michael Daniels. The conversation covered issues
in the areas of client/serve...
Published:
1999-11-01
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Abstract:
Customer relationship management (CRM) can be a tool for positive change in businesses' operations. Or CRM can—unintentionally—cause
a host of problems, from lost employee time to lost customer data. But with the right information, implementing CRM allows
evolution without the upset of revolution. (...)
Excerpt related to
customer information management database:
Customer relationship management (CRM) can be a tool for positive change in businesses' operations. Or CRM can—unintentionally—cause
a host of pro...
Published:
2007-09-24
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Abstract:
The business case for integrating call center service resolution management into customer relationship management is becoming
increasingly obvious, as companies need to rely more on inbound (customer-generated) calls than on outbound telemarketing
efforts. (...)
Excerpt related to
customer information management database:
The business case for integrating call center service resolution management into customer relationship management is becoming
increasingly obvious...
Published:
2007-12-07
-
Abstract:
Components such as applications, databases, web servers, directories, and operating systems rely mostly on built-in security
features. But passwords and privileges are hardly enough, considering that many users have elevated privileges and fail to
follow established corporate procedures. (...)
Excerpt related to
customer information management database:
... that many users, such as database administrators (DBAs ... to protect
sensitive financial and customer information means damaged ... or other
change management systems. ...
Published:
2008-01-11
-
Abstract:
Surado Solutions aims to provide a complete customer relationship management suite. We'll analyze Surado CRM 5.0 from the
perspectives of core functionality, its distinguishing factors, and the challenges users may face when considering the Surado
solution. (...)
Excerpt related to
customer information management database:
Surado Solutions aims to provide a complete customer relationship management suite. We'll analyze Surado CRM 5.0 from
the perspectives of core fun...
Published:
2006-08-17
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Abstract:
Major vendors are noting the growing demand for software as a service. However, smaller providers are forging new ground
by offering services for inventory and collaborative planning. (...)
Excerpt related to
customer information management database:
Major vendors are noting the growing demand for software as a service. However, smaller providers are forging new ground by
offering services for ...
Published:
2006-03-16
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Abstract:
By focusing on improving and optimizing the processes instead of only the departments, any user company should be better
aligned and prepared to take on the challenges ahead. (...)
Excerpt related to
customer information management database:
By focusing on improving and optimizing the processes instead of only the departments, any user company should be better aligned
and prepared to t...
Published:
2006-01-11
-
Abstract:
Demand for instant access to dispersed information is being met by vendors offering enterprise business intelligence tools
and suites. Portlet standardization, enterprise information integration, and corporate performance management are among the
proposed solutions, but do they really deliver real time i (...)
Excerpt related to
customer information management database:
Demand for instant access to dispersed information is being met by vendors offering enterprise business intelligence tools
and suites. Portlet sta...
Published:
2005-06-29
-
Abstract:
There are two types of extract transform and load (ETL) vendors. Business intelligence (BI) vendors integrate ETL functionality
into their overall BI framework, while best-of-breed data integration vendors, who provide enhanced ETL functionality, have
an increased focus on data cleansing and integrity. (...)
Excerpt related to
customer information management database:
There are two types of extract transform and load (ETL) vendors. Business intelligence (BI) vendors integrate ETL functionality
into their overall...
Published:
2006-03-07
-
Abstract:
IBM has announced a four-year, $200 million investment to make it more cost effective and easier for companies to manage
data on IBM S/390 enterprise servers. They will attempt to compete more effectively with Computer Associates (which acquired
Platinum Technology and Sterling Software), BMC, and Oracl (...)
Excerpt related to
customer information management database:
IBM has announced a four-year, $200 million investment to make it more cost effective and easier for companies to manage data
on IBM S/390 enterpr...
Published:
2000-09-22
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Abstract:
In today's highly competitive business climate, the quality and timeliness of business information for an organization is
not only a choice between profit and loss, it is a question of survival or bankruptcy. No business organization can deny the
inevitable benefits of business intelligence. (...)
Excerpt related to
customer information management database:
... flurry of acronyms relating to analyzing business information. In addition to business
intelligence, terms like business performance management (BPM), business ...
Published:
2009-04-29
-
Abstract:
Oracle's vision of a complete collaborative e-Business solution requires a database strategy, an application server strategy,
and an e-business strategy. Will users buy into this vision? (...)
Excerpt related to
customer information management database:
Oracle's vision of a complete collaborative e-Business solution requires a database strategy, an application server strategy,
and an e-business st...
Published:
2005-03-15
-
Abstract:
C.R.M. itself is an acronym, standing for Customer Relationship Management. This is part one of three-part article to provide
explanation and meaning for most of the common CRM phraseology. Here, in alphabetical order, is the Lexicon of CRM. (...)
Excerpt related to
customer information management database:
CRM itself is an acronym, standing for Customer Relationship Management. This is part one of three-part article to provide
explanation and mea...
Published:
2001-10-12
-
Abstract:
As an APS-based business management system, NetSuite can effectively serve the needs of small medium businesses. Its integrated
application uses three distinct building blocks: customer relationship management, back-office ERP and accounting, and a robust
set of e-commerce applications. (...)
Excerpt related to
customer information management database:
As an APS-based business management system, NetSuite can effectively serve the needs of small medium businesses. Its integrated
application uses t...
Published:
2005-05-27
-
Abstract:
Next generation networks may eventually allow us to interact with the world in a way compatible with how we live. This would
have the greatest impact on our ability to add value to the people we do business with. (...)
Excerpt related to
customer information management database:
Next generation networks may eventually allow us to interact with the world in a way compatible with how we live. This would
have the greatest imp...
Published:
2006-10-24