-
Abstract:
To address questions for a TEC customer, we interviewed PeopleSoft's Michael Daniels. The conversation covered issues in
the areas of client/server architecture and database management as they relate to the PeopleSoft Enterprise Resource Planning
suite of products. (...)
Excerpt related to
customer database system:
To address questions for a TEC customer, we interviewed PeopleSoft's Michael Daniels. The conversation covered issues
in the areas of client/serve...
Published:
1999-11-01
-
Abstract:
Making a CRM investment work is a two-step process that begins with unifying disparate systems by creating and managing standardized,
reusable business definitions mapped to the different CRM system schemas throughout the organization. (...)
Excerpt related to
customer database system:
Making a CRM investment work is a two-step process that begins with unifying disparate systems by creating and managing standardized,
reusable bus...
Published:
2002-12-25
-
Abstract:
GMAC is pushing for enterprise-wide web enablement of existing IT assets to support customer self-service platforms. NEON
Systems’ Shadow Direct product gives them access to legacy ADABAS databases in a real-time Internet environment. (...)
Excerpt related to
customer database system:
... tasked by General Motors Corporation to build a customer service website. This required
access to multiple years of legacy data in the ADABAS database system. ...
Published:
2001-03-05
-
Abstract:
To address questions for a TEC customer, we interviewed Dr. Peter Barth, Technology Marketing Manager for SAP AG in Walldorf,
Germany. The conversation covered issues in the areas of client/server architecture and database management used by the SAP
R/3 Enterprise Resource Planning suite of products. (...)
Excerpt related to
customer database system:
To address questions for a TEC customer, we interviewed Dr. Peter Barth, Technology Marketing Manager for SAP AG in Walldorf,
Germany. The convers...
Published:
1999-11-01
-
Abstract:
IQMS appears to be raising the competitive bar for quality management among its ERP competition with a single database software
solution and seamless ERP systems access. (...)
Excerpt related to
customer database system:
IQMS appears to be raising the competitive bar for quality management among its ERP competition with a single database software
solution and seaml...
Published:
2005-04-07
-
Abstract:
C.R.M. itself is an acronym, standing for Customer Relationship Management. This is part one of three-part article to provide
explanation and meaning for most of the common CRM phraseology. Here, in alphabetical order, is the Lexicon of CRM. (...)
Excerpt related to
customer database system:
CRM itself is an acronym, standing for Customer Relationship Management. This is part one of three-part article to provide
explanation and mea...
Published:
2001-10-12
-
Abstract:
The business case for integrating call center service resolution management into customer relationship management is becoming
increasingly obvious, as companies need to rely more on inbound (customer-generated) calls than on outbound telemarketing
efforts. (...)
Excerpt related to
customer database system:
The business case for integrating call center service resolution management into customer relationship management is becoming
increasingly obvious...
Published:
2007-12-07
-
Abstract:
Middleware agnosticism is the wave of the future, and the database platform is becoming part of the application. It has therefore
become increasingly important that vendors of enterprise applications offer a wider range of middleware choices to organizations. (...)
Excerpt related to
customer database system:
Middleware agnosticism is the wave of the future, and the database platform is becoming part of the application. It has therefore
become increasin...
Published:
2007-03-12
-
Abstract:
Most enterprises fight fires with axes, fire hoses, trucks, and hordes of firemen, but the CDQM approach is a smoke detector.
It’s far less expensive to put a fire out when it’s just smoldering, rather than to extinguish a blazing house fire and then
remodel the entire house. (...)
Excerpt related to
customer database system:
... to notify a multi-million dollar customer of a ... concert with enterprise
business intelligence and database systems ... This system provides a meta-data
repository to ...
Published:
2002-10-18
-
Abstract:
Customer data integration (CDI) involves consolidation of customer information for a centralized view of the customer experience.
Implementing CDI within a customer relationship management initiative can help provide organizations with a successful framework
to manage data on a continuous basis. (...)
Excerpt related to
customer database system:
Customer data integration (CDI) involves consolidation of customer information for a centralized view of the customer experience.
Implementing CDI...
Published:
2009-09-11
-
Abstract:
Despite technological advances, users are dissatisfied with customer relationship management (CRM) systems. Ambiguous terms
do not provide the vocabulary for concrete action and measurable expectations. Thus, CRM is perceived to be about intangibles,
and is approached with a let's-hope–for-the-best men (...)
Excerpt related to
customer database system:
Despite technological advances, users are dissatisfied with customer relationship management (CRM) systems. Ambiguous terms
do not provide the voc...
Published:
2008-09-29
-
Abstract:
Although ASA seems to have obtained an intriguing complementary product offering and a modest client base for almost next-to-nothing
cost, it has to quickly articulate a clear and assuring message to the market that it can and will execute a strategy for
enhancing PowerCerv product lines for a foreseeabl (...)
Excerpt related to
customer database system:
Although ASA seems to have obtained an intriguing complementary product offering and a modest client base for almost next-to-nothing
cost, it has ...
Published:
2002-10-29
-
Abstract:
Lilly continues to invest uncompromisingly in R&D, and consequently espouses a convincing broad but compact product portfolio
for its target market. (...)
Excerpt related to
customer database system:
Lilly continues to invest uncompromisingly in R&D, and consequently espouses a convincing broad but compact product portfolio
for its target market.
Published:
2003-02-19
-
Abstract:
If you are implementing or considering Microsoft Axapta as your ERP system, or providing Axapta-related services, this note
provides an overall understanding of how the system fits together to run a business. (...)
Excerpt related to
customer database system:
If you are implementing or considering Microsoft Axapta as your ERP system, or providing Axapta-related services, this note
provides an overall un...
Published:
2005-02-10
-
Abstract:
CRM system can increase your profits and build customer loyalty by streamlining your processes and provide better quality
products and services. However, you first must be prepared to overcome lack of requirements, combat scope creep, and compensate
for lack of skills. (...)
Excerpt related to
customer database system:
CRM system can increase your profits and build customer loyalty by streamlining your processes and provide better quality
products and services. H...
Published:
2005-02-15
-
Abstract:
To address questions for a TEC customer, we interviewed Dr. Peter Barth, Technology Marketing Manager for SAP AG in Walldorf,
Germany. The conversation covered issues in the areas of client/server architecture and database management used by the SAP
R/3 Enterprise Resource Planning suite of products. (...)
Excerpt related to
customer database system:
To address questions for a TEC customer, we interviewed Dr. Peter Barth, Technology Marketing Manager for SAP AG in Walldorf,
Germany. The convers...
Published:
1999-11-01
-
Abstract:
Data quality has direct consequences on a company's bottom-line and its customer relationship management (CRM) strategy.
Looking beyond general approaches and company policies that set expectations and establish data management procedures, we
will explore applications and tools that help reduce the negat (...)
Excerpt related to
customer database system:
Data quality has direct consequences on a company's bottom-line and its customer relationship management (CRM) strategy.
Looking beyond general ap...
Published:
2004-03-08
-
Abstract:
C.R.M. itself is an acronym, standing for Customer Relationship Management. This is part one of three-part article to provide
explanation and meaning for most of the common CRM phraseology. Here, in alphabetical order, is the Lexicon of CRM. (...)
Excerpt related to
customer database system:
CRM itself is an acronym, standing for Customer Relationship Management. This is part one of three-part article to provide
explanation and mea...
Published:
2001-10-12
-
Abstract:
BoldFish will deliver the message faster and more reliably than any other opt-in mail delivery system on the market today. (...)
Excerpt related to
customer database system:
BoldFish will deliver the message faster and more reliably than any other opt-in mail delivery system on the market today.
Published:
2000-09-22
-
Abstract:
The intangible or non-financial benefits of an integrated enterprise resource planning (ERP) system can be viewed from several
perspectives. For illustrative purposes, the discussion will focus on the benefits for accounting, product and process design,
production, sales, and management information syste (...)
Excerpt related to
customer database system:
The intangible or non-financial benefits of an integrated enterprise resource planning (ERP) system can be viewed from several
perspectives. For i...
Published:
2004-02-11