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Abstract:
The contact database sits at the heart of any successful customer relationship management (CRM) program. Indeed, most CRM
efforts aim at improving revenues based on the contact database. But what about the information that never made it into the
database at all? The investment in these leads will often b (...)
Excerpt related to
customer contact database:
The contact database sits at the heart of any successful customer relationship
management (CRM) program. Indeed, most CRM efforts aim at improving... ...
Published:
2010-03-11
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Abstract:
Georg Fischer, a global provider of fluid-handling systems, was using a simple database to manage customer contact information.
But the company couldn’t effectively track the progress of customer relationships, opportunities, and projects, and so key
data was often lost. By implementing an integrated e (...)
Excerpt related to
customer contact database:
Georg Fischer, a global provider of fluid-handling systems, was using a simple database to manage customer
contact information. But the company co... ...
Published:
2010-03-11
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Abstract:
CRM. C.R.M. itself is an acronym, standing for Customer Relationship Management. This is part three of a three-part article
to provide explanation and meaning for most of the common CRM phraseology. Here, in alphabetical order, we continue the Lexicon
of CRM (...)
Excerpt related to
customer contact database:
CRM. CRM itself is an acronym, standing for Customer Relationship Management. This is part three of a three-part article to
provide explanati...
Published:
2001-11-02
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Abstract:
C.R.M. itself is an acronym, standing for Customer Relationship Management. This is part two of a three-part article to
provide explanation and meaning for most of the common CRM phraseology. Here, in alphabetical order, we continue the Lexicon
of CRM. (...)
Excerpt related to
customer contact database:
CRM itself is an acronym, standing for Customer Relationship Management. This is part two of a three-part article to provide
explanation and m...
Published:
2001-10-19
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Abstract:
Customer data integration (CDI) involves consolidation of customer information for a centralized view of the customer experience.
Implementing CDI within a customer relationship management initiative can help provide organizations with a successful framework
to manage data on a continuous basis. (...)
Excerpt related to
customer contact database:
Customer data integration (CDI) involves consolidation of customer information for a centralized view of the customer experience.
Implementing CDI...
Published:
2009-09-11
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Abstract:
Your Challenge: Get Decision Makers' Approval for Hacking your PBX. Specific, Measurable, Achievable, Relevant and Time-Bound.
The days of telephone switchboard operators are long gone. In today's electronic age, through private branch exchange
(PBX) technology, operators have been replaced with Inte (...)
Excerpt related to
customer contact database:
Hacking Your PBX: 15 Ways to Make the Most of a Modern Phone System. Source: VoIP-News. Document Type: White Paper Description:
The ...
Published:
2010-03-11
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Abstract:
By focusing on improving and optimizing the processes instead of only the departments, any user company should be better
aligned and prepared to take on the challenges ahead. (...)
Excerpt related to
customer contact database:
By focusing on improving and optimizing the processes instead of only the departments, any user company should be better aligned
and prepared to t...
Published:
2006-01-11
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Abstract:
Building the Small Contact Center.Solutions and Other Documents to Characterize Your Purchase, In Relation To Building the
Small Contact Center. Until recently, customer interaction technologies were often considered too complex and costly for all
but the largest businesses to justify. But today that pict (...)
Excerpt related to
customer contact database:
Building the Small Contact Center.Solutions and Other Documents to Characterize Your Purchase, In Relation To Building the
Small Contact Center. Un...
Published:
2010-03-11
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Abstract:
Most enterprises fight fires with axes, fire hoses, trucks, and hordes of firemen, but the CDQM approach is a smoke detector.
It’s far less expensive to put a fire out when it’s just smoldering, rather than to extinguish a blazing house fire and then
remodel the entire house. (...)
Excerpt related to
customer contact database:
... process of combining the two companies' customer accounts into one customer
database. ... or send follow-up messages to customers, this customer contact
data was ...
Published:
2002-10-18
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Abstract:
Data quality has direct consequences on a company's bottom-line and its customer relationship management (CRM) strategy.
Looking beyond general approaches and company policies that set expectations and establish data management procedures, we
will explore applications and tools that help reduce the negat (...)
Excerpt related to
customer contact database:
Data quality has direct consequences on a company's bottom-line and its customer relationship management (CRM) strategy.
Looking beyond general ap...
Published:
2004-03-08
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Abstract:
Customer relationship management (CRM) can be a tool for positive change in businesses' operations. Or CRM can—unintentionally—cause
a host of problems, from lost employee time to lost customer data. But with the right information, implementing CRM allows
evolution without the upset of revolution. (...)
Excerpt related to
customer contact database:
Customer relationship management (CRM) can be a tool for positive change in businesses' operations. Or CRM can—unintentionally—cause
a host of pro...
Published:
2007-09-24
-
Abstract:
CRM. C.R.M. itself is an acronym, standing for Customer Relationship Management. This is part three of a three-part article
to provide explanation and meaning for most of the common CRM phraseology. Here, in alphabetical order, we continue the Lexicon
of CRM (...)
Excerpt related to
customer contact database:
CRM. CRM itself is an acronym, standing for Customer Relationship Management. This is part three of a three-part article to
provide explanati...
Published:
2001-11-02
-
Abstract:
Most enterprises fight fires with axes, fire hoses, trucks, and hordes of firemen, but the CDQM approach is a smoke detector.
It’s far less expensive to put a fire out when it’s just smoldering, rather than to extinguish a blazing house fire and then
remodel the entire house. (...)
Excerpt related to
customer contact database:
... process of combining the two companies' customer accounts into one customer
database. ... or send follow-up messages to customers, this customer contact
data was ...
Published:
2002-10-18
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Abstract:
The Customer Relationship Management (CRM) RFP Template covers industry-standard functional criteria of CRM that can help
you easily gather and prioritize your business needs in a simple and categorized excel document. More than a RFP template,
it is a working document that serves as a knowledge base refe (...)
Excerpt related to
customer contact database:
... Contact (People) Management, Customer Relationship Management CRM RFP
... mail-based routine that allows contact/people to ... them (in the CRM
database) complete and ...
Published:
-
Abstract:
Your Challenge: Get Decision Makers' Approval for Rules of the Road for CRM. Specific, Measurable, Achievable, Relevant and
Time-Bound. Customer relationship management (CRM) is more than a product—it’s a philosophy. That’s why, when it comes
to CRM systems, it’s important to understand all th (...)
Excerpt related to
customer contact database:
Your Challenge: Get Decision Makers' Approval for Rules of the Road for CRM. Specific, Measurable, Achievable, Relevant
and Time-Bound. Customer re...
Published:
2010-03-11
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Abstract:
Creating Business Value with Communication-enabled CRM Processes: Enhancing Marketing, Sales, and Service. Find IT Solutions
and Other Applications for Your Decision Related to the Business Value with Communication-enabled CRM Processes Customer relationship
management (CRM) issues can often be traced to (...)
Excerpt related to
customer contact database:
Creating Business Value with Communication-enabled CRM Processes: Enhancing Marketing, Sales, and Service. Find IT Solutions
and Other Applications...
Published:
2010-03-11
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Abstract:
This complete rating detail report covers the vendor or provider's responses to TEC's comprehensive research model. The report
answers your concerns about how your chosen vendors will support your requirements. (...)
Excerpt related to
customer contact database:
... Contact (People) Management , Customer Relationship Management (CRM
... e-mail-based routine that allows contact/people to ... them (in the
CRM database) complete and ...
Published:
-
Abstract:
Having garnered an astutely broad enterprise applications’ portfolio, Best Software recently unveiled its 'customer and/or
partner for life' strategy to fend off any intruder to its US market stronghold, especially Microsoft Business Solutions. (...)
Excerpt related to
customer contact database:
Having garnered an astutely broad enterprise applications’ portfolio, Best Software recently unveiled its 'customer and/or
partner for life' strat...
Published:
2002-12-18
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Abstract:
Six Key Elements to Delivering a Consistent Outstanding Customer Experience in the Contact Centre and Beyond. Read Online
White Paper about Six Key Elements to Delivering a Consistent Outstanding Customer Experience. Customers are the lifeblood
of any business, and receiving quality customer service is a (...)
Excerpt related to
customer contact database:
Six Key Elements to Delivering a Consistent Outstanding Customer Experience in the Contact Centre and Beyond. Read Online
White Paper about Six Key...
Published:
2010-03-11
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Abstract:
Integrated Innovation in Microsoft Dynamics NAV. Acquire IT Reports Linked To Integrated Innovation. As one of the very early
adopters of Microsoft products and technologies, Microsoft Dynamics NAV continues to use Microsoft products and technologies
to help customers increase productivity, collaboration, (...)
Excerpt related to
customer contact database:
Integrated Innovation in Microsoft Dynamics NAV. Acquire IT Reports Linked To Integrated Innovation. As one of the very early
adopters of Microsoft...
Published:
2010-03-11