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Abstract:
Persistent delivered web-based sales support and customer service solutions to a broadband data and VOIP provider. We helped
our client rapidly build and deploy web front end systems for order entry, self-care, and customer care and also integrated
these systems with their fulfillment, inventory, and bil (...)
Excerpt related to
customer care systems:
Comprehensive Operation Support Systems and Customer Care Solution. ...
Download <strong>Comprehensive Operation Support Systems and Customer Care
Solution</strong>. ...
Published:
2010-03-11
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Abstract:
On July 25, Fourth Shift Corporation and SupplierMarket.com announced a partnership that will enable purchasing professionals
to locate ideal trading partners, submit RFQs for new contracts, and receive the results of reverse auctions, all from their
familiar Fourth Shift vendor operations, manufacturing (...)
Excerpt related to
customer care systems:
On July 25, Fourth Shift Corporation and SupplierMarket.com announced a partnership that will enable purchasing professionals
to locate ideal trad...
Published:
2000-08-14
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Abstract:
The Customer Care & Billing (CC&B) RFP Template covers industry-standard functional criteria of Customer Care & Billing that
can help you easily gather and prioritize your business needs in a simple and categorized excel document. More than a RFP
template, it is a working document that serves as a knowled (...)
Excerpt related to
customer care systems:
... Mediation, Provisioning, Sales and Marketing, Customer Billing, Customer
Care, Packages and Promotions, Accounts Receivable, Financial Systems, Enterprise Data ...
Published:
-
Abstract:
ROI System is definitely a "user's vendor" that should raise the bar for customer care best practices amongst its competitors. (...)
Excerpt related to
customer care systems:
ROI System is definitely a "user's vendor" that should raise the bar for customer care best practices amongst
its competitors.
Published:
2003-06-04
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Abstract:
Fourth Shift claims to have grasped the requirements of its target market (SMEs) that wish to acquire most of their business
applications from a single source, even if they have to sacrifice some functionality. To that end, the company launched its
Complete Care program. Complete Care is possibly the mos (...)
Excerpt related to
customer care systems:
Fourth Shift claims to have grasped the requirements of its target market (SMEs) that wish to acquire most of their business
applications from a s...
Published:
2000-10-02
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Abstract:
The Customer Care & Billing (CC&B) RFP Template for the Telecommunications Industry covers industry-standard functional criteria
of CC&B for the Telecommunications Industry that can help you easily gather and prioritize your business needs in a simple
and categorized excel document. More than a RFP templa (...)
Excerpt related to
customer care systems:
... Services, Wholesale and Interconnect Billing, Customer Care, Provisioning
and Activation, Accounts Receivable, Financial Systems, Reporting, Electronic Bill ...
Published:
-
Abstract:
On July 25, Made2Manage Systems, Inc., a provider of enterprise business systems for small and midsize manufacturers, and
Click Commerce, Inc., the provider of Enterprise Channel Management software and services, announced a new offering to enable
small and mid-sized manufacturers to leverage the Interne (...)
Excerpt related to
customer care systems:
On July 25, Made2Manage Systems, Inc., a provider of enterprise business systems for small and midsize manufacturers, and
Click Commerce, Inc., th...
Published:
2000-08-22
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Abstract:
Amdocs recently announced a complete revamp of its marketing philosophy and its offering to its customers, which it believes
to be the most important shift since the company's initial public offering in 1998. (...)
Excerpt related to
customer care systems:
Amdocs recently announced a complete revamp of its marketing philosophy and its offering to its customers, which it believes
to be the most import...
Published:
2005-08-04
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Abstract:
For a vendor, focus is good, as it often results with more value to its targeted customers. A highly focused vendor can
also remain profitable even in difficult economic times. One example of a vendor delivering more by covering less is Ross
Systems. (...)
Excerpt related to
customer care systems:
... CRM) and e-Commerce offerings from Ross focus heavily on customer care
and service ... to a technology strategy that allows customers to tailor-fit systems to
their ...
Published:
2002-04-10
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Abstract:
Ross Systems has come a long way as seen by TEC at the recent Rossworld user conference. The company’s progress is impressive,
but is Ross attempting to tackle too many requirements at once? (...)
Excerpt related to
customer care systems:
Ross Systems has come a long way as seen by TEC at the recent Rossworld user conference. The company’s progress is impressive,
but is Ross attemp...
Published:
2002-12-17
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Abstract:
Collaboration between Amdocs and SAS, if truly committed to by both, should make it possible to collect and analyze information
stored in these Amdocs' systems, and deliver the conclusions and recommendations to the operator's decision-makers in the
form of graphs and practical reports. (...)
Excerpt related to
customer care systems:
Collaboration between Amdocs and SAS, if truly committed to by both, should make it possible to collect and analyze information
stored in these Am...
Published:
2005-08-05
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Abstract:
Linking an APS to an ERP system, although simple in principle and worth the trouble, is nonetheless a major integration project. (...)
Excerpt related to
customer care systems:
Linking an APS to an ERP system, although simple in principle and worth the trouble, is nonetheless a major integration project.
Published:
2005-04-11
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Abstract:
SumTotal Systems recently surveyed 10,000 directors of training from primarily US-based companies to learn how they’re pushing
outside their corporate walls to their partners and customers. Over 35 percent are currently training customers and partners
with learning management systems (LMSs). Find out w (...)
Excerpt related to
customer care systems:
... Source: SumTotal Systems. Document Type: White Paper Description: SumTotal Systems
recently surveyed 10,000 directors of training from primarily US-based ...
Published:
2010-03-11
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Abstract:
Amdocs believes its ICM strategy resonates with its customers, who, facing increased competition and price commoditization,
realize that they need to differentiate customers' experiences from the competition, to enhance customer loyalty and increases
profitability. (...)
Excerpt related to
customer care systems:
Amdocs believes its ICM strategy resonates with its customers, who, facing increased competition and price commoditization,
realize that they need...
Published:
2005-08-03
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Abstract:
If your data does not reflect reality, the system can never be effective. In today’s world of collaboration, showing a trading
partner dirty data is giving them the wrong message and tearing down the trust called for in a collaborating partnership. (...)
Excerpt related to
customer care systems:
If your data does not reflect reality, the system can never be effective. In today’s world of collaboration, showing a trading
partner dirty data ...
Published:
2003-07-04
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Abstract:
On April 20, Symix Systems, Inc. announced financial results for the third quarter and nine months ended March 31, 2000.
The operating loss is attributed to the Company's continuing investment in its e-business operations, and the delayed rebound
of the traditional enterprise systems market following the (...)
Excerpt related to
customer care systems:
On April 20, Symix Systems, Inc. announced financial results for the third quarter and nine months ended March 31, 2000. The
operating loss is att...
Published:
2000-06-07
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Abstract:
Over past two decades, Ross Systems has delivered strong back-office functionality and good customer support within certain
industries; it is considered a leader in native process manufacturing functionality. The company has also expanded its online
operations through its RenaissanceLink software applica (...)
Excerpt related to
customer care systems:
Over past two decades, Ross Systems has delivered strong back-office functionality and good customer support within certain
industries; it is cons...
Published:
2000-07-20
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Abstract:
Creating specific CRM strategies means developing measurable goals and calculating your ROI to achieve them. These in addition
to a technical framework, sales and marketing strategies, including Internet strategies, and customer satisfaction metrics
will create a smooth running CRM machine in your compan (...)
Excerpt related to
customer care systems:
Creating specific CRM strategies means developing measurable goals and calculating your ROI to achieve them. These in addition
to a technical fram...
Published:
2005-02-17
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Abstract:
AUSTIN, Texas -- BPA SYSTEMS (www.bpasystems.com), a leading developer of business process automation solutions for dynamic
manufacturing and distribution companies, announced today that its flagship product BP LINK/SC will be integrated with Oracle's
newest solution for mid-sized companies, FastForward( (...)
Excerpt related to
customer care systems:
AUSTIN, Texas -- BPA SYSTEMS (www.bpasystems.com), a leading developer of business process automation solutions for dynamic
manufacturing and dist...
Published:
1999-10-20
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Abstract:
The need to support flexibility prior to installation of enterprise systems has largely been mastered by many vendors. But
what is really more important is ongoing agility after the installation. Agresso seems to have raised the bar in this regard. (...)
Excerpt related to
customer care systems:
The need to support flexibility prior to installation of enterprise systems has largely been mastered by many vendors. But
what is really more imp...
Published:
2006-10-16