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Abstract:
The Customer Care & Billing (CC&B) RFP Template covers industry-standard functional criteria of Customer Care & Billing that
can help you easily gather and prioritize your business needs in a simple and categorized excel document. More than a RFP
template, it is a working document that serves as a knowled (...)
Excerpt related to
customer care billing services:
... Billing, Customer Care, Packages and Promotions, Accounts
Receivable, Financial Systems, Enterprise Data Warehouse, Reporting, Telephony Products and Services, ...
Published:
-
Abstract:
The Customer Care & Billing (CC&B) RFP Template for the Telecommunications Industry covers industry-standard functional criteria
of CC&B for the Telecommunications Industry that can help you easily gather and prioritize your business needs in a simple
and categorized excel document. More than a RFP templa (...)
Excerpt related to
customer care billing services:
... and Promotions, Mediation, Retail Rating and Billing, Billing for New
Generation Services, Wholesale and Interconnect Billing, Customer Care,
Provisioning and ...
Published:
-
Abstract:
Amdocs recently announced a complete revamp of its marketing philosophy and its offering to its customers, which it believes
to be the most important shift since the company's initial public offering in 1998. (...)
Excerpt related to
customer care billing services:
Amdocs recently announced a complete revamp of its marketing philosophy and its offering to its customers, which it believes
to be the most import...
Published:
2005-08-04
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Abstract:
Amdocs believes its ICM strategy resonates with its customers, who, facing increased competition and price commoditization,
realize that they need to differentiate customers' experiences from the competition, to enhance customer loyalty and increases
profitability. (...)
Excerpt related to
customer care billing services:
Amdocs believes its ICM strategy resonates with its customers, who, facing increased competition and price commoditization,
realize that they need...
Published:
2005-08-03
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Abstract:
Collaboration between Amdocs and SAS, if truly committed to by both, should make it possible to collect and analyze information
stored in these Amdocs' systems, and deliver the conclusions and recommendations to the operator's decision-makers in the
form of graphs and practical reports. (...)
Excerpt related to
customer care billing services:
Collaboration between Amdocs and SAS, if truly committed to by both, should make it possible to collect and analyze information
stored in these Am...
Published:
2005-08-05
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Abstract:
Case Study: VAI Improves Customer Service with Business Portal. IT White Papers and Other Computer Software to Use In Your
Customer Service with Business Portal Vormittag Associates, Inc. (VAI) provides enterprise resource planning software and
associated services to clients in the manufacturing, wholesal (...)
Excerpt related to
customer care billing services:
... Customer, Customer Service Email, Customer Experience,
Customer Care Solutions, Customer ... might have to put
the customer on hold ... "The time and billing part of ...
Published:
2010-03-11
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Abstract:
Major vendors are entering the professional services software market and small niche vendors are repositioning themselves
to compete. This changing market is conveying mixed messages; however, users can navigate this space by separating market
messages from vendors' functional capabilities. (...)
Excerpt related to
customer care billing services:
Major vendors are entering the professional services software market and small niche vendors are repositioning themselves
to compete. This changin...
Published:
2006-09-04
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Abstract:
Since the late nineties, enterprise resource planning (ERP) vendors have developed functionality for vertical markets in
the service industry. Simultaneously, professional services automation (PSA) became a viable software category. Consequently,
deciphering the difference between ERP and PSA remains a c (...)
Excerpt related to
customer care billing services:
Since the late nineties, enterprise resource planning (ERP) vendors have developed functionality for vertical markets in the
service industry. Sim...
Published:
2006-04-13
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Abstract:
Emerging Services for Wireless Carrier Networks--Design Abstract. Analysis for Emerging Services for Wireless Carrier Networks
The transition to IP A wireless carrier s national or regional next generation core network will be an all-IP network in the
sense that IP will be the network layer (L3) protocol. (...)
Excerpt related to
customer care billing services:
Emerging Services for Wireless Carrier Networks--Design Abstract. Analysis for Emerging Services for Wireless Carrier Networks
The transition to IP...
Published:
2010-03-11
-
Excerpt related to
customer care billing services:
... provisioning and activation, rating, customer billing and customer
care, electronic bill ... without necessarily using a customer relationship
management (CRM ...
Published:
2009-09-22
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Abstract:
To compete effectively in the digital marketplace, telecom companies must answer a new call. New multisided business models
require changes in the way they collaborate with partners, price offerings, and service customers. Discover the best practices
and technologies that can help your telecom company ta (...)
Excerpt related to
customer care billing services:
Strategies for Evolving into a Multisided Business. Source: SAP. Document Type: White Paper Description: To compete effectively
in ...
Published:
2011-08-08
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Abstract:
Collaboration between Amdocs and SAS, if truly committed to by both, should make it possible to collect and analyze information
stored in these Amdocs' systems, and deliver the conclusions and recommendations to the operator's decision-makers in the
form of graphs and practical reports. (...)
Excerpt related to
customer care billing services:
Collaboration between Amdocs and SAS, if truly committed to by both, should make it possible to collect and analyze information
stored in these Am...
Published:
2005-08-05
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Abstract:
This paper explores the following best practices for leverage price management and optimization: Fine-tune prices for all
products and services. Analyze historical and live transaction-level data. Develop and implement effective cost-to-serve strategies.
Establish well-defined customer segments. Empower (...)
Excerpt related to
customer care billing services:
... and services. Analyze historical and live transaction-level data. Develop and implement
effective cost-to-serve strategies. Establish well-defined customer ...
Published:
2011-03-14
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Abstract:
A global telecommunications provider was mired in a hardware-centric architecture for its network applications. Even with
a sizeable computing infrastructure investment, failure of server components was inevitable, and application failover schemes
were risky. The provider needed a more cost-effective way (...)
Excerpt related to
customer care billing services:
Scale without Fail: How to Meet and Exceed Customer Expectations in the Telecom Industry. Source: Appistry.
Document Type: Case Study ...
Published:
2010-03-11
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Abstract:
Outsourcing is a very diverse market, and there are many different outsourcing options and outsourcing service providers
to choose from. This part examines the four broad outsourcing categories: application software, information technology infrastructure,
business process outsourcing (BPO), and manufactu (...)
Excerpt related to
customer care billing services:
... Finance and accounting billing: Receivables management (AR); Payment services
(AP ... Sales; Telemarketing; Customer care; Customer
support. Collections. Human ...
Published:
2004-01-17
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Abstract:
Lawson, contrary to many other players, seems to be compensating its narrow foothold with a strong vertical dimension. Lawson
will continue to concentrate its internal sales efforts on its traditional vertical markets and to additionally rely on partners
to address and develop for particular industry nee (...)
Excerpt related to
customer care billing services:
Lawson, contrary to many other players, seems to be compensating its narrow foothold with a strong vertical dimension. Lawson
will continue to con...
Published:
2003-11-10
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Abstract:
Xchange's protracted troubles and its recent inglorious demise and subsequent auctioned sellout may prove the fact that the
CRM point providers without a clear differentiating value proposition and without enough resources have not much to look for
out there in the long run other than to find an honorabl (...)
Excerpt related to
customer care billing services:
Xchange's protracted troubles and its recent inglorious demise and subsequent auctioned sellout may prove the fact that
the CRM point providers wi...
Published:
2003-03-27
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Abstract:
AccountMate Software has been a player in the middle market for over twenty years. In the past several years it has been
acquired by several global companies. Recently AccountMate's management has purchased the company and once again it is independent
and able to chart its own course. (...)
Excerpt related to
customer care billing services:
... CRM (Customer Support): AppFinity Software, San Francisco, CA, http://www ...
Legal Practice Management: Analysis & Information Services, Inc., Timonium, MD, http ...
Published:
2005-01-20
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Abstract:
Businesses wary of larger initial upfront investments can start with an easily affordable subscription at ACCPACcrm.com and
have the knowledge that any investments in their data, customizations, and training are fully protected should they later
need or want to move their solution on-premises. (...)
Excerpt related to
customer care billing services:
... service operations management; student tracking systems; apparel solutions; professional services
time and billing management; customer reward solutions ...
Published:
2004-06-03
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Abstract:
Southern Pump & Tank Company (SPATCO).Secure Documents and Other Software to Use In Your Complex System of Southern Pump
& Tank Company (SPATCO). Southern Pump & Tank Company (SPACTO), is a value-added distributor specializing in liquid handling
equipment for the petroleum and industrial marketpla (...)
Excerpt related to
customer care billing services:
Southern Pump & Tank Company (SPATCO).Secure Documents and Other Software to Use In Your Complex System of Southern Pump
& Tank Company (SP...
Published:
2010-03-11