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Abstract:
Persistent delivered web-based sales support and customer service solutions to a broadband data and VOIP provider. We helped
our client rapidly build and deploy web front end systems for order entry, self-care, and customer care and also integrated
these systems with their fulfillment, inventory, and bil (...)
Excerpt related to
customer care and billing service:
... self-care, and customer care and also integrated these
systems with their fulfillment, inventory, and billing systems using service oriented architecture
(SOA ...
Published:
2010-03-11
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Abstract:
Amdocs recently announced a complete revamp of its marketing philosophy and its offering to its customers, which it believes
to be the most important shift since the company's initial public offering in 1998. (...)
Excerpt related to
customer care and billing service:
Amdocs recently announced a complete revamp of its marketing philosophy and its offering to its customers, which it believes
to be the most import...
Published:
2005-08-04
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Abstract:
Case Study: VAI Improves Customer Service with Business Portal. IT White Papers and Other Computer Software to Use In Your
Customer Service with Business Portal Vormittag Associates, Inc. (VAI) provides enterprise resource planning software and
associated services to clients in the manufacturing, wholesal (...)
Excerpt related to
customer care and billing service:
... Service Email, Customer Experience, Customer Care
Solutions, Customer ... In addition to supporting customer needs, the ...
their project-related time and billing. ...
Published:
2010-03-11
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Abstract:
Amdocs believes its ICM strategy resonates with its customers, who, facing increased competition and price commoditization,
realize that they need to differentiate customers' experiences from the competition, to enhance customer loyalty and increases
profitability. (...)
Excerpt related to
customer care and billing service:
Amdocs believes its ICM strategy resonates with its customers, who, facing increased competition and price commoditization,
realize that they need...
Published:
2005-08-03
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Abstract:
To compete effectively in the digital marketplace, telecom companies must answer a new call. New multisided business models
require changes in the way they collaborate with partners, price offerings, and service customers. Discover the best practices
and technologies that can help your telecom company ta (...)
Excerpt related to
customer care and billing service:
... New multisided business models require changes in the way they collaborate with partners, price offerings,
and service customers. ...
Published:
2011-08-08
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Abstract:
Collaboration between Amdocs and SAS, if truly committed to by both, should make it possible to collect and analyze information
stored in these Amdocs' systems, and deliver the conclusions and recommendations to the operator's decision-makers in the
form of graphs and practical reports. (...)
Excerpt related to
customer care and billing service:
Collaboration between Amdocs and SAS, if truly committed to by both, should make it possible to collect and analyze information
stored in these Am...
Published:
2005-08-05
-
Excerpt related to
customer care and billing service:
... provisioning and activation, rating, customer billing and customer
care, electronic bill ... without necessarily using a customer relationship
management (CRM ...
Published:
2009-09-22
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Abstract:
This buyer's guide reviews the latest innovations in customer relationship management (CRM), focusing on cloud, mobile, and
social options, and provides several valuable CRM resources. Customer relationship management (CRM) has matured, and offers
more choices than ever before. This buyer’s guide review (...)
Excerpt related to
customer care and billing service:
2011 Customer Relationship Management Buyer's Guide: Innovations in CRM. Source: Technology Evaluation
Centers. Document Type: TEC ...
Published:
2011-11-21
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Abstract:
Amdocs Management Limited announced that it reached an agreement with Nortel Networks to acquire the assets of Nortel’s Clarify
business for US $200 million. Nortel is jettisoning business units that are not in line with its current vision. Who is Amdocs,
and what do they plan to do with their newly-a (...)
Excerpt related to
customer care and billing service:
Amdocs Management Limited announced that it reached an agreement with Nortel Networks to acquire the assets of Nortel’s Clarify
business for US $2...
Published:
2001-10-26
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Abstract:
Managing customer relationships is a challenging but vital part of running a business. Organizations have to acquire new
customers to grow revenue and satisfactorily service existing customers to ensure loyalty and future business. A good business
management solution has customer relationship management (...)
Excerpt related to
customer care and billing service:
... and satisfactorily service existing customers to ensure loyalty and future business.
A good business management solution has customer relationship management ...
Published:
2011-02-17
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Abstract:
Customer Focused Self-service: Building the Balanced Business Case.Solutions and Other Documents to Characterize Your Purchase,
In Relation To Customer Focused Self-service. Countless customers are engaging in self-service, in the process helping companies
save millions by deflecting service interactions (...)
Excerpt related to
customer care and billing service:
Customer Focused Self-service: Building the Balanced Business Case.Solutions and Other Documents to Characterize Your Purchase,
In Relation To Cust...
Published:
2010-03-11
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Abstract:
This is a complete service management system that is comprised of four specific applications to help companies manage service
contracts, track service histories and required preventive maintenance for each piece of equipment under service contract,
daily planning and dispatch, and service invoicing. (...)
Excerpt related to
customer care and billing service:
... and extensive warranty information, including on-line customer access for ...
Includes recurring and contract billing as well as actual service calls. ...
Published:
2005-01-07
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Abstract:
Collaboration between Amdocs and SAS, if truly committed to by both, should make it possible to collect and analyze information
stored in these Amdocs' systems, and deliver the conclusions and recommendations to the operator's decision-makers in the
form of graphs and practical reports. (...)
Excerpt related to
customer care and billing service:
Collaboration between Amdocs and SAS, if truly committed to by both, should make it possible to collect and analyze information
stored in these Am...
Published:
2005-08-05
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Abstract:
The business of transporting goods is risky, complex, and effort-intensive. Despite the continuing rise in fuel prices, employee
salaries, and other overhead costs, transporters often face the prospect of providing their services at lower rates. How can
transporters survive in such a difficult business c (...)
Excerpt related to
customer care and billing service:
The business of transporting goods is risky, complex, and effort-intensive. Despite the continuing rise in fuel prices, employee
salaries, and oth...
Published:
2008-02-06
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Abstract:
Business Agility for Communication Services Providers: a Few Simple Steps are a Great Way to Start. Download Free Technology
Study White Papers In Relation to Business Agility for Communication Services Providers. In today’s market, customers have
no patience for companies that let their size and comple (...)
Excerpt related to
customer care and billing service:
Business Agility for Communication Services Providers: a Few Simple Steps are a Great Way to Start. Download Free Technology
Study White Papers In ...
Published:
2010-03-11
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Abstract:
A global telecommunications provider was mired in a hardware-centric architecture for its network applications. Even with
a sizeable computing infrastructure investment, failure of server components was inevitable, and application failover schemes
were risky. The provider needed a more cost-effective way (...)
Excerpt related to
customer care and billing service:
Scale without Fail: How to Meet and Exceed Customer Expectations in the Telecom Industry. Source: Appistry.
Document Type: Case Study ...
Published:
2010-03-11
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Abstract:
Skillful management of transitions is essential for IT professionals. It is not simple and it not recognized when it is
done right, but when done wrong, the noise of the sudden stop rings in everyone's ears for a long time. (...)
Excerpt related to
customer care and billing service:
... be that one year later, customer service measures are ...
compliment of internet-focused customer care services ... was imposed from
decision to first customer billing. ...
Published:
2002-01-10
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Abstract:
This report reviews how one company made the strategic decision to replace the legacy systems built to support the old organizational
structure with a new system that revolves around customers, not vehicles. The new system consists of fully integrated components,
with a customer relationship management ( (...)
Excerpt related to
customer care and billing service:
... vehicles. The new system consists of fully integrated components, with a customer relationship
management (CRM)-based frontend. ...
Published:
2011-03-18
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Abstract:
This is a transcript of an audio conference on E-Business Service Provider Evaluation and Selection presented by TechnologyEvaluation.Com.
The presentation used the TEC patented selection engine WebTESS to conduct a live real time evaluation and selection. It
then reviewed the critical differentiating s (...)
Excerpt related to
customer care and billing service:
This is a transcript of an audio conference on E-Business Service Provider Evaluation and Selection presented by TechnologyEvaluation.Com.
The pre...
Published:
2000-08-10
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Abstract:
Combining deep analytics with BI solution functionality, expanding in certain verticals, and by acquiring several well thought
out companies, have been key for SAS to further entrench itself in the market. (...)
Excerpt related to
customer care and billing service:
Combining deep analytics with BI solution functionality, expanding in certain verticals, and by acquiring several well thought
out companies, have...
Published:
2005-08-11