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Abstract:
High Concrete encountered several challenges in trying to understand its customer relationship management (CRM) data. Its
CRM reporting involved lengthy and error-prone processes. After seeing a demonstration of a business intelligence (BI) application
specifically designed for its Dynamics CRM system, t (...)
Excerpt related to
crm systems case study:
... CRM system, the company knew integrating the two systems would be easy—and
provide flexible reports, quickly and accurately. Download <strong>Case Study: ...
Published:
2010-03-11
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Abstract:
Roland, a worldwide provider of graphic design and digital music services and products, was relying on several systems for
leads distribution. As a result, the process often took weeks or even months, and there was no feedback into what happened
with leads once handed to a dealer. Learn about the solutio (...)
Excerpt related to
crm systems case study:
... Type: Case Study Description: Roland, a worldwide provider of graphic
design and digital music services and products, was relying on several systems for leads ...
Published:
2010-03-11
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Abstract:
In 2002, Bathstore conducted an assessment to determine if its IT infrastructure could support its growing business. At the
time, Bathstore consisted of 10 branches, with a new 80,000-square-foot warehouse due to open soon after. Bathstore quickly
determined that implementing a new IT system was essentia (...)
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crm systems case study:
Kerridge Commercial Systems Case Study: Bathstore. ...
Download <strong>Kerridge Commercial Systems Case Study: Bathstore</strong>.
Comments: ...
Published:
2012-02-17
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Abstract:
Levi Strauss SA needed a marketing application that would support its customer relationship management (CRM) programs. In
addition to insight into customer behavior, Levi’s wanted to know about customers’ preferred communication channels and their
response to brand campaigns. Learn about the solution (...)
Excerpt related to
crm systems case study:
Document Type: Case Study Description: Levi Strauss SA needed a marketing application that
would support its customer relationship management (CRM) programs. ...
Published:
2010-03-11
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Abstract:
With more than 5,000 global employees serving as touch points for sales and customer service, Deutsche Bank could no longer
afford to rely on its outdated customer relationship management (CRM) systems. The financial services powerhouse now has a
system that serves 5,500 Deutsche Bank employees, and incl (...)
Excerpt related to
crm systems case study:
... Source: Luxoft. Document Type: Case Study Description: With more than
5,000 ... afford to rely on its outdated customer relationship management (CRM) systems.
...
Published:
2010-03-11
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Abstract:
The school of business at one of Canada’s largest universities realized its old system for online registration, customer
relationship management (CRM), and e-mail lacked needed functionality. The school wanted better reporting capabilities, automated
waitlist maintenance, the ability to locate and chan (...)
Excerpt related to
crm systems case study:
... Source: GeoMetrix Data Systems Inc. Document Type: Case Study
Description: The school of business at ... registration, customer relationship management (CRM),
and e ...
Published:
2010-03-11
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Abstract:
Georg Fischer, a global provider of fluid-handling systems, was using a simple database to manage customer contact information.
But the company couldn’t effectively track the progress of customer relationships, opportunities, and projects, and so key
data was often lost. By implementing an integrated e (...)
Excerpt related to
crm systems case study:
... Study: Georg Fischer’s CRM Investment Improves ...
Maximizer Software. Document Type: Case Study Description: Georg ... provider
of fluid-handling systems, was using ...
Published:
2010-03-11
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Abstract:
When Inteva Products, LLC was launched as an independent company, one of its first challenges was a complete overhaul of
its IT environment, which was made up of many different systems—including a legacy enterprise resource planning (ERP) system.
Learn how the company chose a software-as-a-service (Saa (...)
Excerpt related to
crm systems case study:
Case Study: Inteva Products, LLC. Source: Plex Systems. Document Type:
Case Study Description: When Inteva Products, LLC was launched as an independent company
...
Published:
2010-03-11
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Abstract:
Automotive supplier Ralco Industries was having inventory trouble. The lack of accurate data from its systems was causing
a number of expensive issues—quality problems, scrap, overtime, expedited shipments, etc. Learn how implementing a new software-as-a-service
(SaaS) enterprise resource planning (ERP (...)
Excerpt related to
crm systems case study:
Case Study: Ralco Industries. Source: Plex Systems. Document Type: Case
Study Description: Automotive supplier Ralco Industries was having inventory trouble. ...
Published:
2010-03-11
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Abstract:
Interdyn, a solution integrator specializing in the Microsoft Dynamics line, showed an insurance brokerage how to access
the data locked in its customer relationship management (CRM) system. After being shown a business intelligence (BI) solution
made just for Dynamics CRM, the client immediately saw the (...)
Excerpt related to
crm systems case study:
... value of having its CRM data presented in visual reports using dashboards showing multiple
metrics. Learn more. Download <strong>Case Study: Interdyn</strong>. ...
Published:
2010-03-11
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Abstract:
LPEC, a large Polish energy distributor, found its financial and bookkeeping system was obsolete. New systems didn’t offer
the data integration the company needed, and so it implemented enterprise resource planning (ERP) software to address bookkeeping,
fixed assets, and materials management, as well a (...)
Excerpt related to
crm systems case study:
Document Type: Case Study Description: LPEC, a large Polish energy distributor, found its
financial and bookkeeping system was obsolete. New systems didn’t ...
Published:
2010-03-11
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Abstract:
Photon Dynamics, a manufacturer of test, repair, and inspection equipment for flat-panel display manufacturing, was finding
it difficult to track orders, materials, and finished goods. It considered abandoning its mid-tier enterprise resource planning
system, in favor of a tier-one application. But to ju (...)
Excerpt related to
crm systems case study:
Expandable Case Study: Photon Dynamics, Inc. Source ... problem. Download
<strong>Expandable Case Study: Photon Dynamics, Inc.</strong>. Comments: ...
Published:
2010-03-11
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Abstract:
CAMACO, a leading seating systems solutions provider, needed to replace its outdated, unmanageable batch-process manufacturing
resource planning (MRP) system with a completely integrated MRP/enterprise resource planning (ERP) solution. Learn how the
company’s new solution addressed its network issues w (...)
Excerpt related to
crm systems case study:
Case Study: CAMACO. Source: Plex Systems. Document Type: Case
Study Description: CAMACO, a leading seating systems solutions provider, needed to replace
its ...
Published:
2010-03-11
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Abstract:
Based in Vancouver, Washington (US), TigerStop LLC is the global leader in stop/gauge and pusher systems designed to improve
the efficiency of manufacturing processes in the plastics, woodworking, and metal industries. Having experienced business-jeopardizing
technical issues with the company’s initial (...)
Excerpt related to
crm systems case study:
... Maximizer Software. Document Type: Case Study Description: Based ...
gauge and pusher systems designed to ... customer relationship management (CRM)
system, TigerStop ...
Published:
2010-03-11
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Abstract:
After realizing that the enterprise resource planning (ERP) solution it had used until 2005 could no longer keep up with
its rapid growth, HOFA GmbH started looking for a new ERP and e-business solution. Learn how the company’s new system has
increased transparency across the company, reduced data capt (...)
Excerpt related to
crm systems case study:
Case Study: HOFA GmbH. Source: ABAS Software. Document ... error rate to
zero. Download <strong>Case Study: HOFA GmbH</strong>. Comments: ...
Published:
2010-08-27
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Abstract:
Staffco, employing nearly 20 high-level sales engineers, sought a customer relationship management (CRM) system to free itself
from the manual processes of its 2- to 3-year sales cycles, with lengthy design and test processes and associated reporting
needs. Maximizer CRM’s functionalities, including au (...)
Excerpt related to
crm systems case study:
Document Type: Case Study Description: Staffco, employing nearly 20 high-level sales engineers,
sought a customer relationship management (CRM) system to free ...
Published:
2010-03-11
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Abstract:
Stockgroup includes accountability, integrity and open communication, within its set of core values, to achieve its objectives
of being a financially strong and profitable business. That's why when it came time to replacing its CRM system to better
manage accounts, schedules, sales forecasting, and marke (...)
Excerpt related to
crm systems case study:
Stockgroup Information Systems. Source: Maximizer Software. Document Type: Case Study
Description: Stockgroup includes ... came time to replacing its CRM system to ...
Published:
2010-03-11
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Abstract:
The best CRM choice for Global Refund. Read TEC's whitepaper here! Swiss financial services company Global Refund needed to
replace its antiquated customer relationship management (CRM) system. To find a mobile-enabled, user-friendly solution that
could handle the company’s 15 million yearly transaction (...)
Excerpt related to
crm systems case study:
... Type: Case Study Description: Swiss financial services company Global
Refund needed to replace its antiquated customer relationship management (CRM) system. ...
Published:
2010-03-11
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Abstract:
Customer Success. Find Free IT Reports, Case Studies, and Other Resources Associated with the Customer Success. Old-world
quality is great for a chocolate manufacturer, but old-style business systems are not. Hauser Chocolatier learned this the
hard way, struggling for years with DOS-based accounting soft (...)
Excerpt related to
crm systems case study:
Customer Success. Find Free IT Reports, Case Studies, and Other Resources Associated with the Customer Success. Old-world
quality is great for a ch...
Published:
2010-03-11
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Abstract:
Astronics Advanced Electronic Systems was having problems with its product development processes. The company’s home-grown
system of Windows folders, Excel files, and Access databases was causing data inconsistencies that led to costly rework. Learn
how Astronics chose a product lifecycle management (P (...)
Excerpt related to
crm systems case study:
Case Study: Astronics Advanced Electronic Systems. ...
Download <strong>Case Study: Astronics Advanced Electronic Systems</strong>.
Comments: ...
Published:
2010-04-19