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Welcome to the CRM Mid-Market Abyss-PeopleSoft
As the market shifts from sophisticated enterprise CRM implementations to the more competitive and overcrowded mid-market-large enterprise vendors tend to step

crm sme market share  be able to use CRM functionalities, mid-sized companies have to shift how they do business. Traditionally the SME market was catered to by vendors like Onyx , Epicor , SalesLogix , J.D. Edwards , FirstWave , Frontrange (Goldmine) , Maximizer , etc. These vendors basically created their tools based on the SME needs and priced the tools accordingly. Microsoft recently joined the team with its new CRM package MSCRM. See Microsoft Convergence 2003 Portrayed an Enterprise Solutions Crossroad! The Major Read More...
CRM for Financial and Insurance Markets
Customer relationship management (CRM) focuses on the retention of customers by collecting data from all customer interactions with a company from all access points (by phone, mail, or Web, or&n...
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Documents related to » crm sme market share


Great Plains - An SME Market Leader, But At What Cost?
Great Plains has established itself as a global small-to-medium enterprises (SME) market leader. It now derives almost 20% of revenue outside of the US market

crm sme market share  a number of other CRM modules being slated for the future release. We are not aware of any other ERP vendor offering such tightly integrated out-of-box Siebel functionality with its back-office applications (125 touch points) and through such an extensive reseller channel (over 500 of its partners have so far opted for distributing Siebel with Great Plains products). We also believe that its OEM partnership agreement to sell Logility's Voyager Solutions will follow the similar path and should bode well Read More...
Best Software Delivers More Insights To Its Partners (As Well As To The Market) Part Three: Market Impact
With Best having already captured a lion's share of the market estimated to consist of several millions of small enterprises or ~$14 billion in revenue

crm sme market share  more comprehensive and customizable CRM suite. In fact, Best is counting on its future growth coming primarily from the migration of its smaller customers to its mid-market solutions, as ~71% of its revenue currently comes from installed base activities (i.e., support contracts & maintenance, upgrades, payroll services, training, etc.). Moreover, in addition to the first half of fiscal year 2003 migration statistics (i.e., 29% of all new MAS 90 customers have migrated from Peachtree and, even Read More...
Is Enterprise Market Consolidating? Exactly!
After seemingly the successful acquisition of Macola last year, Exact Software continues to build its SME market share by acquiring Kewill ERP.

crm sme market share  some of the best-of-breed CRM products in the market, it offers most of the functionality a small and/or medium enterprise may need without the superfluous integration headaches. Owing to its inherent workflow, e-Synergy furthermore often becomes bigger than the sum of its parts, since by being able to manage the customer's Web site and by including the buy side and the sell side of e-business, document management, and logistics functionality, it borders on the capabilities of knowledge management (KM) Read More...
PeopleSoft Revamps World for Its Mid-Market
The major factors of success in business applications for the mid-market segment have traditionally been--flexible pricing, packaging and deployment options

crm sme market share  Accelerated SCM , Accelerated CRM , and Accelerated ESA ( Enterprise Service Automation ), all aimed at customers with $500 million (USD) or less in annual revenues. Also in 2001, PeopleSoft announced the launch of its Accelerated Alliance Program , a select group of systems integrators that provide customers with high quality, low cost implementations. During 2002, PeopleSoft delivered Accelerated solutions to countries including France, the United Kingdom, the Netherlands, Australia, New Zealand, and Read More...
CRM 101
Welcome to another installment in our back-to-basics series. So far, we’ve covered ERP 101 and SCM 101. What Is CRM?CRM is more than a software application

crm sme market share  . What Is CRM? CRM is more than a software application. It is a set of strategies, processes, and associated software systems designed to improve the interactions and engagement of customers. CRM involves not only the use of these tools, but also corporate cultural transformation and ongoing programs with the appropriate organizational framework. CRM also includes sales force automation (SFA), customer service and support, and enterprise marketing management. Top Benefits of CRM CRM provides you with Read More...
Ebix CRM
Ebix CRM began developing solutions to support agents and advisors more than 20 years ago. Our goal: to help industry professionals better leverage vital

crm sme market share  CRM Ebix CRM began developing solutions to support agents and advisors more than 20 years ago. Our goal: to help industry professionals better leverage vital client information in a new way. With its very first solutions, Ebix CRM pushed the envelope of contact management to include customer service and policy and investment tracking – all from a financial services industry perspective. Read More...
EBSuite CRM
The EBSuite CRM web-based solution uses J2EE and Web Services technologies, and includes sales force automation (SFA), customer support and help desk

crm sme market share  CRM The EBSuite CRM web-based solution uses J2EE and Web Services technologies, and includes sales force automation (SFA), customer support and help desk, marketing automation and online/offline campaign management, project management, and mobile CRM modules. Read More...
CRM Your Salespeople Will Love
Simply visit TEC's CRM evaluation center to compare a new generation of CRM solutions based on your company's special requirements: your budget, in...

crm sme market share  you can get a CRM system your salespeople will actually embrace—one that lets them work at peak performance—so they can bring in the new accounts, extra orders, and product upsells your organization needs and wants. Find out which new CRM solutions are best for your company. Simply visit TEC's CRM Evaluation Center to compare a new generation of CRM solutions based on your company's special requirements: your budget, industry, business model, geographical markets, IT platform, etc. Compare up to 50 Read More...
Baan And SSA GT Merge To Form A Mid-Market Empire With An ''Iron Side'' Part Two: Market Impact On Baan
Baan is now in a much better company, one that is solely dedicated to the enterprise applications business. In addition to Baan being in a better shape and

crm sme market share  engineering design collaboration, to CRM and on to SCM. Baan, for one, offers a core stack of modules under iBaan Enterprise suite that includes ERP, an integration middleware layer that even features a framework for cross-application processes like supplier and engineering design collaboration, then Decision Manager, B2B Server, Portal, and Reporting capabilities. As the importance of integration looms large, Baan's framework (until recently called OpenWorldX, likely to be renamed into Enterprise Read More...
8 Essential CRM Best Practices-an Executive Guide
In this informative white paper, 8 essential CRM best practicesan executive guide, you'll discover the eight key elements of highly successful CRM ...

crm sme market share  Essential CRM Best Practices-an Executive Guide Since CRM can be directly related to how much money comes in the door, shouldn't your CRM system contain all the proven CRM best practices ? Can you afford to have less than the best when it comes to dealing with your customers? In this informative white paper, 8 Essential CRM Best Practices—An Executive Guide , you'll discover the eight key elements of highly successful CRM systems—laid out for you in clear, straightforward language. So whether you're Read More...
Market Report: Mobile HCM
TEC recently asked end users all about their mobile HCM needs, usage, and challenges, and then asked vendors about their mobile HCM offerings and target markets

crm sme market share  mobile HCM, TEC market report, mobile human capital management, mobile HR, mobile human resources, HCM, human capital management, mobile analytics, HR analytics Read More...
Soffront CRM
The Soffront CRM application is comprised of solutions for marketing automation, customer support, defect tracking, order processing, CRM portal, sales

crm sme market share  CRM The Soffront CRM application is comprised of solutions for marketing automation, customer support, defect tracking, order processing, CRM portal, sales automation, employee support, knowledge management, asset management, and mobile CRM. Read More...
Customer Relationship Management (CRM)
When talking about relationship management in the context of software solutions, most people think of customer relationship management (CRM). However

crm sme market share  Evaluation Center concentrates on CRM and supplier relationship management (SRM), as software and information and communication technology (ICT) play a major role in facilitating effective relationship management among all parties involved. Read More...
Dynamics CRM: Customer Relationship Management (CRM) Competitor Analysis Report
This comprehensive, customer relationship management (CRM) knowledge base covers the full range of CRM functionality. Modeled especially to help clients

crm sme market share  the full range of CRM functionality. Modeled especially to help clients requiring modern B2B or B2C solutions, it covers marketing automation, sales force automation, customer service and support, partner management, contract management and creation, project and team management, Internet sales, e-mail response management, analytics, and important technical criteria. Read More...

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