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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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Visit the TEC store to compare leading software solutions by funtionality, so that you can make accurate and informed software purchasing decisions.
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 crm relationship management strategy of fedex


Warehouse Management for Manufacturers: Why Extended ERP Might Be the Right Choice
As a provider of enterprise resource planning (ERP) integrated workforce productivity solutions, we have seen many approaches to distribution automation. Adding

crm relationship management strategy of fedex  in the manufacturing and CRM systems, so a thorough audit of existing systems and functionality should be performed prior to selecting additional technologies to add to the mix. About the Author David Barks is vice president of Radley Corporation. During his 16 years in this position, his responsibilities have included management of research and development (R&D), operations, and sales. Barks has authored numerous white papers and articles on shop floor automation, and speaks regularly at trade events. Pr

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Customer Relationship Management (CRM)

Customer relationship management (CRM) focuses on the retention of customers by collecting all data from every interaction, every customer makes with a company from all access points whether they are phone, mail, Web, or field. The company can then use this data for specific business purposes, marketing, service, support or sales while concentrating on a customer centric approach rather than a product centric. Customer relationship management defines methodologies, strategies, software, and other web-based capabilities that help an enterprise organize and manage customer relationships. Customer relationship management applications are front-end tools designed to facilitate the capture, consolidation, analysis, and enterprise-wide dissemination of data from existing and potential customers. This process occurs throughout the marketing, sales, and service stages, with the objective of better understanding one’s customers and anticipating their interest in an enterprise’s products or services. 

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Supply Chain Management Systems for Service and Replacement Parts: Players, Benefits, and User Recommendations


Improved service management boosts revenue from both service offerings and new product sales, while improved customer service and enhanced offerings increase customer retention, and draw new service business, providing an additional, low risk and likely repeated revenue stream over a long period of ownership.

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ROI Systems Defies The Odds Through Delighted Customers Part Two: Market Impact


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Sword Ciboodle-One More BPM-Centric CRM Provider


What does BPM have to do with CRM? Sword Ciboodle can tell you. The vendor delivers process-based customer interaction solutions to contact centers to improve the customer experience by improving customer-facing processes. TEC principal analyst P.J. Jakovljevic reviews the vendor’s key offerings and sits down with Ciboodle’s VP of product and market strategy to discuss the company’s challenges, strategies, and technologies.

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GTM Solutions--Always Watch Out for SAP


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Pathways Materials Management, Financial Management


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New Destinies: Stories of Outcomes Sensed, Predicted, and Changed in the World of the New Business Imperative


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The Art Of Distributed Development Of Multi-Lingual Three-Tier Internet Applications


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CRM Without Compromise: A Strategy for Profitable Growth


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Oracle Corporation: Flying High for Being Jack-of-All-Trades and Master of Some


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