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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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Visit the TEC store to compare leading software solutions by funtionality, so that you can make accurate and informed software purchasing decisions.
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 crm relationship management strategy of fedex


Warehouse Management for Manufacturers: Why Extended ERP Might Be the Right Choice
As a provider of enterprise resource planning (ERP) integrated workforce productivity solutions, we have seen many approaches to distribution automation. Adding

crm relationship management strategy of fedex  in the manufacturing and CRM systems, so a thorough audit of existing systems and functionality should be performed prior to selecting additional technologies to add to the mix. About the Author David Barks is vice president of Radley Corporation. During his 16 years in this position, his responsibilities have included management of research and development (R&D), operations, and sales. Barks has authored numerous white papers and articles on shop floor automation, and speaks regularly at trade events. Pr

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Customer Relationship Management (CRM)

Customer relationship management (CRM) focuses on the retention of customers by collecting all data from every interaction, every customer makes with a company from all access points whether they are phone, mail, Web, or field. The company can then use this data for specific business purposes, marketing, service, support or sales while concentrating on a customer centric approach rather than a product centric. Customer relationship management defines methodologies, strategies, software, and other web-based capabilities that help an enterprise organize and manage customer relationships. Customer relationship management applications are front-end tools designed to facilitate the capture, consolidation, analysis, and enterprise-wide dissemination of data from existing and potential customers. This process occurs throughout the marketing, sales, and service stages, with the objective of better understanding one’s customers and anticipating their interest in an enterprise’s products or services. 

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Documents related to » crm relationship management strategy of fedex

Supply Chain Management Systems for Service and Replacement Parts: Players, Benefits, and User Recommendations


Improved service management boosts revenue from both service offerings and new product sales, while improved customer service and enhanced offerings increase customer retention, and draw new service business, providing an additional, low risk and likely repeated revenue stream over a long period of ownership.

crm relationship management strategy of fedex  of ERP, SCM, and CRM systems, Cisco found that none of the existing software met its requirements for service parts forecasting and inventory positioning. Thus, in 2001, Cisco implemented MCA's Service Planning and Optimization (SPO) software product, and within five months, Cisco had rolled out SPO worldwide, with over 1,000 users. The results included service level increases from 94 percent to 97 percent, while spare parts inventory was reduced by 21 percent. Servigistics' customer Cray Computer objecti Read More

ROI Systems Defies The Odds Through Delighted Customers Part Two: Market Impact


ROI's approach has always been to offer proven but not necessarily leading-edge product technology, which has allowed the vendor to provide its customers with easy migration paths to updated technology.

crm relationship management strategy of fedex  in the market (see CRM For Complex Manufacturers Revolves Around Configuration Software ). The product also addresses well multi-plant (multiple facilities) functions such as enterprise-wide visibility and access to information for process consolidation and adjustments to suit changing business requirements (e.g., a new acquired division). It also handles repetitive manufacturing requirements well through backflushing the ability to automatically reconcile inventory and make paperless transactions right a Read More

Sword Ciboodle-One More BPM-Centric CRM Provider


What does BPM have to do with CRM? Sword Ciboodle can tell you. The vendor delivers process-based customer interaction solutions to contact centers to improve the customer experience by improving customer-facing processes. TEC principal analyst P.J. Jakovljevic reviews the vendor’s key offerings and sits down with Ciboodle’s VP of product and market strategy to discuss the company’s challenges, strategies, and technologies.

crm relationship management strategy of fedex  Ciboodle-One More BPM-Centric CRM Provider The obvious interaction between business process management (BPM) and customer relationship management (CRM) in the business realm has not been that natively embraced by software providers in their offerings (for more analysis, read TEC ’s blog post ). Some exceptions are Pegasystems (including Chordiant , read here ), Consona CRM (including former Onyx , SupportSoft , and KNOVA , read here ), and KANA Software (read here ). To be fair, Microsoft Dynamics Read More

GTM Solutions--Always Watch Out for SAP


For global trade management solutions (GTM) one should never overlook the enterprise applications leader SAP, which in most cases opts for in-house product delivery.

crm relationship management strategy of fedex  systems, such as ERP, CRM, SRM, or product lifecycle management (PLM). Integration With SAP MDM SAP GTS will also become a unique offering when it integrates with other SAP and third-party modules—feature that is still in development. Such integration will manage master product data and allow greater supply chain visibility. Consequently, SAP's master data management (MDM) module will eventually provide deep product information that will also support trade compliance capabilities in the SAP GTS module. Read More

Pathways Materials Management, Financial Management


PDG Group Model 828

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Managing the Total Cost of Ownership of Business Intelligence: A 360-Degree Perspective


For many companies, total cost of ownership (TCO) of business intelligence (BI) solutions is out of control. And the problem is growing, fueled by ever-increasing demands from the user community, massive new sources for data, new capabilities, shadow it landscapes, and the cost of keeping people abreast of all the changes. This paper focuses on developing a framework for monitoring and managing the TCO of BI.

crm relationship management strategy of fedex  BI TCO,business intelligence TCO,IT spend,strategic information management Read More

New Destinies: Stories of Outcomes Sensed, Predicted, and Changed in the World of the New Business Imperative


Remember 10 years ago, or maybe just 5, you used to have the luxury to think about your decisions. Not anymore. New rules apply to the global business environment. Those who choose real-time business intelligence are likely to gain the insight and agility to measure risk and reward in an instant—and move forward. Destiny is no longer in the hands of fate. It’s determined now, in a second. New outcomes await. Determine yours with business intelligence solutions from SAP.

crm relationship management strategy of fedex  big data analytics, predictive analytics, business intelligence solution, BI solution, BI software, SAP business intelligence solutions, SAP HANA, SAP Business Objects, SAP BusinessObjects mobile app, mobile analytics, SAP BusinessObjects business intelligence Read More

The Art Of Distributed Development Of Multi-Lingual Three-Tier Internet Applications


In this article we describe author's experience with the distributed development of multi-lingual three-tier Java/ CORBA/database Internet applications. We believe that the described tips and tricks of trade may be of great use to readers who are involved with Java applications development.

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CRM Without Compromise: A Strategy for Profitable Growth


Find out in CRM Without Compromise: A Strategy for Profitable Growth.

crm relationship management strategy of fedex  help make it happen. CRM is designed to help you maximize sales from existing customers and bring in new accounts. But how does CRM work? What are its key components? And how can you employ it to make your organization more profitable? Find out in CRM Without Compromise: A Strategy for Profitable Growth . You'll learn about CRM from all the key angles: strategy, challenges, framework, and execution—along with tips and best practices for every step along the way. You'll also find out about the critical Read More

Oracle Corporation: Flying High for Being Jack-of-All-Trades and Master of Some


Database and enterprise application vendor Oracle has streamlined itself, overcome the hardships of the past and seems prepared and eager for the future. We express our view regarding its latest announcements.

crm relationship management strategy of fedex  board, particularly with its CRM suite that is envisioned to be integrated with the back-office. We are a one-stop shop or so is the motto continuously touted by Oracle, based on the alleged capabilities of the up and coming 11i applications release. Consequently, Oracle offers its eBusiness Suite as a solution that could bundle necessary application components within a single integrated product, thereby avoiding the middleware porting and connectivity standards issues. A consistent database schema Read More

The Future of Talent Management: Underlying Drivers of Change


The next generation of talent management practices and solutions will largely be driven by economic evolution, demographic changes, and technology advancements. These factors are dramatically influencing the way people work, the way companies are organized, and the way talent is managed. This paper explores how current business and talent management processes and technology must evolve in order to effectively deliver business value in the next 5 to 10 years.

crm relationship management strategy of fedex  talent management,Oracle HCM,talent management process,human capital management,talent management trends Read More

The Age of Compliance: Preparing for a Riskier and More Regulated World


The three themes of governance, risk, and compliance (GRC) have been central to the management agenda for a decade. But whereas years ago it was the “C” in GRC that kept executives awake at night (and indeed was the impetus behind the development of GRC in the first place), in the post-crisis world it is the “R” that has risen to the top of the agenda. Learn about a more efficient approach to managing risk and compliance.

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The New Era of Mobile Intelligence: the Convergence of Mobile Computing and Business Intelligence


Computing is entering its fifth generation with desktop Internet applications giving way to a new generation of mobile Internet applications. As consumers capitalize on the power of mobile devices, the same transformation is occurring in business. Learn how the convergence of business information and analytics with mobile technology is empowering business people in a way that was never possible—until now.

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Forecasting Total Cost of Ownership for Initial Deployments of Server Blades


For organizations deploying many servers, total cost of ownership (TCO) analyses favor blade over rack-optimized systems. Blade server systems—reducing both capital and operating expenses—exploit economies of scale when deploying servers in volume. Saving power, cooling, and space by more than 25 percent, the blade advantage is particularly relevant for servers working in conjunction with storage area networks (SANs).

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