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Welcome to the CRM Mid-Market Abyss-PeopleSoft
As the market shifts from sophisticated enterprise CRM implementations to the more competitive and overcrowded mid-market-large enterprise vendors tend to step

crm practices in india  versus enterprise-wide and their CRM implementation should be accelerated and at a fixed price. Some exceptions however exist within this business space for companies that have implemented best practices and incrementally have improved demarcation of job descriptions. The largest vendors address this space more effectively than they do the typical SME space, but they still do not have a clear understanding of the difference between these organizations and large enterprises. The processes embedded in good Read More

CMMS – EAM
Enterpise asset management (EAM) solutions support maintenance management tasks. Asset management systems typically enable planning, controlling, and monitoring of physical asset events. ...
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Documents related to » crm practices in india


The Impact of Demand-Driven Technology in the SCM Market: IBS
The integration solutions market will be an interesting area of growth. IBS has an attractive offer for companies with complex and expensive business software

crm practices in india  the Netherlands. The ASW CRM Sales and Marketing suite aims at supporting the entire customer acquisition life cycle from finding customers, keeping them interested, and getting to know them and nurturing the relationship. The solution does this through the following capabilities : target sales and marketing activities for improved return on investment (ROI); avoid customer call-backs' with instantly accessible customer records; manage the entire flow of incoming requests, including initiating returns; Read More
Quote-to-order: A Newcomer Causes a Stir in the Market
A crop of next-generation, Web-based, on-demand, startup quote-to-order systems providers has lately flourished, spearheaded by BigMachines, whereas some

crm practices in india  including seamless integration to CRM applications such as Salesforce.com. The press release notes this about Bluewolf: Founded in 2000, through its Customer Success Guarantee, Bluewolf is trying to reinvent the concept of enterprise consulting, one that is tailor made for the on-demand world. Bluewolf's practices incorporate three main areas: on-demand consulting, on-demand IT resourcing, and on-demand remote services. The partnership marks the fact that the SaaS market has moved beyond just CRM, and Read More
Acquisitions Fuel Vendor Growth in the Enterprise Applications Field
Infor cites continued organic growth, license revenue from new customers, and install base cross-selling and up-selling as key growth drivers for the group. The

crm practices in india  is analogous to its CRM case, the vendor has a decent PDM solution stemming from Baan, but admits that the product's low brand recognition has limited it to only the existing install base (and even there it has to contend with best-of-breed PLM products). Conversely, as mentioned earlier, the vendor has become a feared competitor in the supply chain execution (SCE) space, given the successful assimilation of once well-known products such as EXE or CAPS (indications are that the license revenues from Read More
A Leader in Service Management Tackles Multidimensional Growth
Founded in 1999, Servigistics, initially a service parts planning and optimization (SPP/O) specialist, has become a full-fledged service lifecycle management

crm practices in india  business intelligence (BI)/analytics, service CRM, service knowledge management, and mobile field service. But many companies have not been satisfied with service technology investments made to date. According to Aberdeen, an average satisfaction score is 3.4 on the scale of 1 to 5. For more information about service opportunities and challenges, see TEC’s series of articles on “ Navigating between Service Management Scylla and Charybdis .” One of the major reasons for suboptimal satisfaction is Read More
CRM-A Real Challenge
Customer relationship management (CRM) should not be viewed as an information technology (IT) tool but as a strategic enabler for organization-wide impact. This

crm practices in india  recommendations for developing a CRM strategy and value proposition to avoid an implementation falling short of expectations. Read More
Social Media in Your Supply Chain Keeps Everyone in the Loop
Social media is adding new value to cloud-based supply chain management for companies of all sizes. Internal social media (via Intranet) and external sites like

crm practices in india  social media,cloud-based supply chain management,what is cloud,what is the cloud,social networking,social network,social media is,what is social media,why social media,how to social media,media social,social media how to,about social media,supply chain,what is a supply chain Read More
Market Focus Report: The Value of Mobile and Social for CRM
Nucleus Research surveyed 223 CRM decision makers to analyze the benefits of adding mobile device access and social capabilities to CRM. Respondents included

crm practices in india  Mobile and Social for CRM Nucleus Research surveyed 223 CRM decision makers to analyze the benefits of adding mobile device access and social capabilities to CRM. Respondents included small, medium, and large enterprises using both on-demand and on-premise CRM applications. Results show that adding mobile access and social collaboration to CRM delivers significant benefits to organizations. See why you should consider mobile and social CRM adoption. Read More
Get Closer to Your Best Customers: A Shift in Customer Strategies in a Time of Crisis
An unsettled economy needs a different approach to managing revenues. Companies must identify their most profitable customers and the most effective marketing

crm practices in india  Boost sales productivity via CRM capabilities that help eliminate non' value-added activities and enhance collaboration to offset the inevitable reduction in sales staff (see figure on page 6). Manage Change The new rules of the game require changes in both organizational structure and behavior. In many cases, sales and marketing organizations must take on tougher challenges: increasing volume, selling smaller increments, convincing more skeptical customers, or exploring new markets. Align your sales Read More
Future Trends in Wholesale Distribution—Part 2: Outside-In Omnichannel Fulfillment
The TEC Vendor Challenge was in full swing last week, with 2 days' worth of vendor demonstrations from Epicor, IBS, Infor, Microsoft, NetSuite, SAP, and VAI, as

crm practices in india   Read More
Metadata Standards in the Marketplace - Why Do I Care? (And Where Does Godzilla Fit In?)
Metadata (“data about data”) is essential for data warehousing. Metadata standards allow different products to interact. Without standards, different vendors

crm practices in india  metadata,data,data warehouse,data warehousing,metadata interchange,Metadata Standards,data about data,metadata description,single database,metadata article,definition of metadata,meaning of data,data mart,Metadata usage,XML Metadata Interchange Read More
Understanding New CRM Functionality: Approaches to Ensure a Well-planned Successful CRM Implementation
Why do some customer relationship management (CRM) implementations fail? The answer: companies’ lack of understanding of their current CRM environments, and of

crm practices in india  New CRM Functionality: Approaches to Ensure a Well-planned Successful CRM Implementation Why do some customer relationship management (CRM) implementations fail? The answer: companies’ lack of understanding of their current CRM environments, and of what areas need modification or improvement. Companies with a clear understanding of what they need from a CRM solution—as well as of what CRM means to their business—are more likely to succeed. To clinch that success, some key elements Read More
DNS Best Practices
Domain name system (DNS) best practices are becoming more standardized. However, DNS services are often overlooked simply because they are so commonplace. The

crm practices in india  Best Practices Domain name system (DNS) best practices are becoming more standardized. However, DNS services are often overlooked simply because they are so commonplace. The result is poorly configured services that are either not fully functional, or easily compromised. To ensure that the Internet remains a reliable medium for information and commerce, further implementation of secure and efficient DNS will be required. Read More
Infor Epiphany
Infor@s CRM solution provides the tools your company needs to engage customers in a multi-channel, closed-loop dialogue that nurtures their loyalty to your

crm practices in india  Epiphany Infor's CRM solution provides the tools your company needs to engage customers in a multi-channel, closed-loop dialogue that nurtures their loyalty to your products and services and improves your bottom-line results. Infor CRM is comprised of the following key components: Marketing—delivers inbound and outbound marketing capabilities that streamline the campaign process and create real-time customer profiles which can be analyzed to identify high-impact offers at the moment of customer Read More

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