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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 crm master research


It’s the Time to Master Your Master Data
A recent blog post CRM for the Finance and Banking Industry – Part 1 by Gabriel Gheorghiu touched on a pain point of many of today’s enterprise IT environments.

crm master research  care representative using a CRM system, the customer wants to be addressed as the same person. More importantly, as a company, you don’t want the two departments to contact the same customer as if they were talking with two individuals. What you want is the single version of the truth with respect to your customers. Besides managing customer master data, product master data is another major area of MDM. The accuracy of product master data needs to be maintained consistently across various departments

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Customer Relationship Management (CRM) Software Evaluation Report

This comprehensive, customer relationship management (CRM) Software Evaluation Report covers the full range of CRM functionality. Modeled especially to help clients requiring modern B2B or B2C solutions, it covers marketing automation, sales force automation, customer service and support, partner management, contract management and creation, project and team management, Internet sales, e-mail response management, analytics, and important technical criteria. 

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Deltek Remains the Master of Its Selected Few Domains Part Five: Deltek’s Major Product Lines


Within its marketing and proposal automation product, Deltek espouses an emerging CRM derivative known as client relationship management, which should help firms track client relationships in a more sophisticated manner than through methods such as referral or word-of-mouth, which were appropriate during their start-up phases.

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Deltek Remains the Master of Its Selected Few Domains Part 1: Product Announcements 2003


By extending its traditional focus on project-based businesses into the closely related areas of PSA and CRM (i.e., the so-called "Project-PLUS" marketing spin), Deltek remains well-entrenched in the territory that many companies aspire to control, but have yet to penetrate.

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Deltek Remains the Master of Its Selected Few Domains Part Four: Deltek's Differentiators


Deltek has focused on addressing the unique business needs of project-oriented organizations. Its product line has expanded from applications for managing the core back-office processes to the front-office and e-business of professional services and other project-based companies, of which many provide products and services under American Federal Government contracts.

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The Challenges of Multitenant-aware CRM Instances with Entity and Function Commonalties


The master/subordinate customer relationship management (CRM) tenant approach facilitates a common set of workflow, record awareness, and data synchronization options across a variety of large-scale CRM instances. Based on years of research and development expertise, this approach lends itself not only to regulatory compliance and reporting solutions but also to ease of use, maintainability, and security. Find out how.

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HRM Research Analyst Job Opportunity


We’re seeking an additional HR software-focused research analyst to join our team at our Montreal headquarters. Please contact us if the following job description interests you. TEC seeks a research analyst and consultant for enterprise software subjects such as human resource management (HRM), compensation, performance, and incentive management, and finance. Candidates must apply

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TEC Research Analyst Roundtable: Predictions for 2011


It’s that time of year again for TEC’s analysts to polish their crystal balls and spread their tarot cards to gaze on the future of enterprise software for 2011.Aleksey Osintsev, Research Analyst—Enterprise Resource Planning The growing interest of businesses of all sizes in so-called cloud technologies in general and in on-demand—cloud or software as a service (SaaS)—enterprise

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