-
Abstract:
The new metrics of customer profitability, lifetime value, and wallet share are needed to supplement the traditional metrics
of market share and penetration. Typical functional components of marketing automation include customer data cleansing and
analysis tools, and campaign management systems. (...)
Excerpt related to
crm market share by activities:
The new metrics of customer profitability, lifetime value, and wallet share are needed to supplement the traditional metrics
of market share and p...
Published:
2005-08-16
-
Abstract:
Salesforce.com is now an almost unstoppable force in the world of on-demand customer relationship management. However, it
may be the architect of its own downfall—and Microsoft is poised to take advantage. But will you profit from the Salesforce.com-versus-Microsoft
war? (...)
Excerpt related to
crm market share by activities:
Salesforce.com is now an almost unstoppable force in the world of on-demand customer relationship management. However, it
may be the architect of ...
Published:
2008-10-13
-
Abstract:
Salesforce.com is now an almost unstoppable force in the world of on-demand customer relationship management. However, it
may be the architect of its own downfall—and Microsoft is poised to take advantage. But will you profit from the Salesforce.com-versus-Microsoft
war? (...)
Excerpt related to
crm market share by activities:
Salesforce.com is now an almost unstoppable force in the world of on-demand customer relationship management. However, it
may be the architect of ...
Published:
2008-10-13
-
Abstract:
The worsening plight of most ERP vendors, caused by the market slowdown, which started in the fourth quarter of 1998, continued
in full force throughout 1999. The market size for 1999, with the 4th quarter yet to be reported, is estimated at $18.5B-$19.5B
(12%-16% growth over 1998), with sales expected t (...)
Excerpt related to
crm market share by activities:
The worsening plight of most ERP vendors, caused by the market slowdown, which started in the fourth quarter of 1998, continued
in full force thro...
Published:
1999-01-01
-
Abstract:
The BI market is ripe for consolidation, but not necessarily for the reason of capturing the scarce remaining market share
like in the ERP case, but more likely for the reasons of garnering the most complete CPM portfolio. (...)
Excerpt related to
crm market share by activities:
The BI market is ripe for consolidation, but not necessarily for the reason of capturing the scarce remaining market share
like in the ERP case, b...
Published:
2003-08-09
-
Abstract:
Despite the logic behind combining customer relationship management (CRM) and business intelligence (BI) elements, the implementation
of marketing automation (MA) has been stunted by slow markets, and pessimistic investors. Vendors in CRM and BI are building
alliances in order to gain market share and il (...)
Excerpt related to
crm market share by activities:
Despite the logic behind combining customer relationship management (CRM) and business intelligence (BI) elements, the implementation
of marketing...
Published:
2005-08-17
-
Abstract:
Our quest for quality and well-priced mid-market CRM software solutions, takes us this week to review Surado Solutions Inc.
developers of Surado CRM Solutions. Surado positions itself high in many functional areas, against many mid-market software
vendors such as SalesLogix, Epicor, Microsoft CRM, Kana, (...)
Excerpt related to
crm market share by activities:
Our quest for quality and well-priced mid-market CRM software solutions, takes us this week to review Surado Solutions Inc.
developers of Surado C...
Published:
2003-10-16
-
Abstract:
Your Challenge: Get Decision Makers' Approval for a CRM Software. Specific, Measurable, Achievable, Relevant and Time-Bound.
Customer relationship management (CRM) is growing in importance as a competitive tool. However, a successful CRM solution
must consider many factors, including a well-defined implem (...)
Excerpt related to
crm market share by activities:
Your Challenge: Get Decision Makers' Approval for a CRM Software. Specific, Measurable, Achievable, Relevant and Time-Bound.
Customer relationship ...
Published:
2010-03-11
-
Abstract:
The last few years have been harsh on most vendors within the CRM market segment, particularly on Onyx and Pivotal. The economic
downturn and the standstill in IT spending have hit each company at a time when it was ramping up product development and
business expansion. (...)
Excerpt related to
crm market share by activities:
The last few years have been harsh on most vendors within the CRM market segment, particularly on Onyx and Pivotal. The economic
downturn and the ...
Published:
2004-02-05
-
Abstract:
Oracle will not rest until it comes close (or even overtakes) Siebel in the CRM market. Its latest gimmick from its bag of
tricks was the recent launch of the OracleSalesOnline.com system, which allows businesses to use Oracle's SFA software for
free. However, any additional CRM components users might ne (...)
Excerpt related to
crm market share by activities:
Oracle will not rest until it comes close (or even overtakes) Siebel in the CRM market. Its latest gimmick from its bag of
tricks was the recent l...
Published:
2000-10-06
-
Excerpt related to
crm market share by activities:
... call center operations to stimulate onshore activities. ... performance
than what traditional CRM tools offer ... pressure on enterprise profitability and market
share. ...
Published:
2009-02-10
-
Abstract:
After a long history as a contact management and relationship tracking tool, ACT! 2005, is expanding to offer more sales
force automation features for small to midsize businesses. Now available in a workgroup version, it offers new templates,
enhanced opportunity management, additional security, contact (...)
Excerpt related to
crm market share by activities:
After a long history as a contact management and relationship tracking tool, ACT! 2005, is expanding to offer more sales force
automation features...
Published:
2004-08-31
-
Abstract:
PeopleSoft has joined the elite group of vendors that can deliver a majority of the components of a complete e-business framework.
If one considers all aspects of a CRM or SCM evaluation, PeopleSoft has earned the license to be evaluated along with market
leaders. (...)
Excerpt related to
crm market share by activities:
PeopleSoft has joined the elite group of vendors that can deliver a majority of the components of a complete e-business framework.
If one consider...
Published:
2001-06-27
-
Abstract:
Formerly the SCP market leader, Manugistics has witnessed its market position erode steadily over the last several years
in favor of newcomers to the market. Although a recent restructuring has brought new management and a leaner organization,
it remains to be seen whether Manugistics can return to long (...)
Excerpt related to
crm market share by activities:
Formerly the SCP market leader, Manugistics has witnessed its market position erode steadily over the last several years in
favor of newcomers to ...
Published:
1999-08-01
-
Abstract:
Database and enterprise application vendor Oracle has streamlined itself, overcome the hardships of the past and seems prepared
and eager for the future. We express our view regarding its latest announcements. (...)
Excerpt related to
crm market share by activities:
Database and enterprise application vendor Oracle has streamlined itself, overcome the hardships of the past and seems prepared
and eager for the ...
Published:
2000-05-19
-
Abstract:
Our quest for quality and well-priced mid-market CRM software solutions, takes us this week to review Surado Solutions Inc.
developers of Surado CRM Solutions. Surado positions itself high in many functional areas, against many mid-market software
vendors such as SalesLogix, Epicor, Microsoft CRM, Kana, (...)
Excerpt related to
crm market share by activities:
Our quest for quality and well-priced mid-market CRM software solutions, takes us this week to review Surado Solutions Inc.
developers of Surado C...
Published:
2003-10-16
-
Abstract:
Precision Marketing: Strengthening the Value of CRM. Search for Articles and Other Solutions to Delineate Your Analysis and
for Strengthening the Value of CRM. All organizations, across all industries, have one thing in common—a deluge of customer
data idling somewhere waiting to be monetized. Most like (...)
Excerpt related to
crm market share by activities:
Precision Marketing: Strengthening the Value of CRM. Search for Articles and Other Solutions to Delineate Your Analysis and
for Strengthening the V...
Published:
2010-03-11
-
Abstract:
Finding out the true facts about what makes CRM tick and how fast it circles the ROI clock—if it indeed reaches ROI-has long
frustrated potential CRM implementers looking for answers. And getting good answers really matters, because their only alternative
to being forewarned may be leaping into enterpr (...)
Excerpt related to
crm market share by activities:
Finding out the true facts about what makes CRM tick and how fast it circles the ROI clock—if it indeed reaches ROI-has long
frustrated potential ...
Published:
2003-02-15
-
Abstract:
This is an analysis of the equivalent moves of two superpowers to secure the lower-end of the market, also known as the small-to-medium
enterprise (SME) market segment. One is Microsoft Business Solutions (MBS), the other is UK-based the Sage Group. (...)
Excerpt related to
crm market share by activities:
This is an analysis of the equivalent moves of two superpowers to secure the lower-end of the market, also known as the small-to-medium
enterprise...
Published:
2005-08-25
-
Abstract:
Winning ERP products will demonstrate deep industry functionality and tight integration with best-of-bread ‘bolt-on’ products
in a particular vertical. Users should focus on the handful of business objectives they need to achieve and the ways to measure
their success. (...)
Excerpt related to
crm market share by activities:
Winning ERP products will demonstrate deep industry functionality and tight integration with best-of-bread ‘bolt-on’ products
in a particular vert...
Published:
2001-10-15