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Abstract:
Plex Online integrates with salesforce.com's Sales Cloud 2. TEC interviews Patrick Fetterman, vice president of marketing
at Plex Systems. In early 2011 Plex Systems announced that it has integrated its software-as-a-service (SaaS) enterprise resource
planning (ERP) product with salesforce.com’s Sales C (...)
Excerpt related to
crm general article:
Plex Online integrates with salesforce.com's Sales Cloud 2. TEC interviews Patrick Fetterman, vice president of marketing
at Plex Systems. In early...
Published:
2011-01-28
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Abstract:
P.J. Jakovljevic clarifies the market positioning of Sage's enterprise resource planning (ERP) and customer relationship management
(CRM) portfolios. Having developed an extraordinary customer experience (ECE) strategy—“Enrich, Connect, Grow”—Sage is firming
up its enterprise resource planning (ER (...)
Excerpt related to
crm general article:
PJ Jakovljevic clarifies the market positioning of Sage's enterprise resource planning (ERP) and customer relationship
management (CRM) portfolio...
Published:
2011-05-13
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Excerpt related to
crm general article:
... large enterprise customers interested in a real-time feed of their customer relationship management (CRM)
data and transactions into an existing general ledger ...
Published:
2010-04-26
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Excerpt related to
crm general article:
... their organization. For more information on the CRM market in general
and its major players, here is a good article from ZDNet. ...
Published:
2010-03-26
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Excerpt related to
crm general article:
... Demand, and RightNow, as the poster children for SaaS in general and on ...
If you are existing users of Microsoft Dynamics CRM, what have been your ... Nice article.
...
Published:
2010-02-15
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Abstract:
CRM. C.R.M. itself is an acronym, standing for Customer Relationship Management. This is part three of a three-part article
to provide explanation and meaning for most of the common CRM phraseology. Here, in alphabetical order, we continue the Lexicon
of CRM (...)
Excerpt related to
crm general article:
CRM. CRM itself is an acronym, standing for Customer Relationship Management. This is part three of a three-part article to
provide explanati...
Published:
2001-11-02
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Abstract:
Read this article to discover some of the basic ideas behind the cloud computing phenomenon—a concept that might change the
way we understand the computing process. The term “cloud computing” might be the next biggest trend in the IT industry. Jorge
Garcia explains some of the basic ideas behind clo (...)
Excerpt related to
crm general article:
... This article will explain some of the basic ... ERP], customer relationship
management [CRM], and others ... interact and affect the general infrastructure
whereas the ...
Published:
2010-06-22
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Abstract:
Two of the greatest challenges IT decision makers face when selecting a CRM package is first, having a comprehensive understanding
of their functional and technical requirements and second, identifying the vendors that best match their requirements. This
article will focus on determining the functionali (...)
Excerpt related to
crm general article:
Two of the greatest challenges IT decision makers face when selecting a CRM package is first, having a comprehensive understanding
of their functi...
Published:
2003-04-18
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Abstract:
IFS arrived over five years ago on U.S. shores, with a Christmas-bag full of software components that run from the front-office
to back-office and back again. They’re here to play, to get recognized, and win some big Collaborative Commerce engagements.
We’ll see if they’ve got the stuff to do it. (...)
Excerpt related to
crm general article:
IFS arrived over five years ago on US shores, with a Christmas-bag full of software components that run from the front-office
to back-office and...
Published:
2001-10-22
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Abstract:
C.R.M. itself is an acronym, standing for Customer Relationship Management. This is part one of three-part article to provide
explanation and meaning for most of the common CRM phraseology. Here, in alphabetical order, is the Lexicon of CRM. (...)
Excerpt related to
crm general article:
CRM itself is an acronym, standing for Customer Relationship Management. This is part one of three-part article to provide
explanation and mea...
Published:
2001-10-12
-
Excerpt related to
crm general article:
... General Electric (GE) would be the proverbial example of a company that has focused
... it is only 24 percent of their revenues, while a recent article in Harvard ...
Published:
2008-03-05
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Excerpt related to
crm general article:
... certainly be interested in your experiences with any of the abovementioned SLM software categories (if
you are an existing user) or in your general interest to ...
Published:
2009-08-28
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Excerpt related to
crm general article:
... TEC’s 1999 article entitled “Advanced Planning & Scheduling: A Critical Part of
... integration to ERP and MES products and due to the general public’s ...
Published:
2010-12-01
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Abstract:
In terms of strategic partnerships, the acquirer is responsible for judging how well customer relationship management (CRM)
software will function on the equipment and at the site, and with staff, customers, and third-party applications. Acceptance
testing involves three basic flavors: user acceptance, o (...)
Excerpt related to
crm general article:
... This article is written mainly for those of you who are ... already
have colleagues who use the very CRM system you ... As a general rule,
the more you are paying for ...
Published:
2004-10-13
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Abstract:
Data quality has direct consequences on a company's bottom-line and its customer relationship management (CRM) strategy.
Looking beyond general approaches and company policies that set expectations and establish data management procedures, we
will explore applications and tools that help reduce the negat (...)
Excerpt related to
crm general article:
Data quality has direct consequences on a company's bottom-line and its customer relationship management (CRM) strategy.
Looking beyond general ap...
Published:
2004-03-08
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Abstract:
Learn about Infor S&OP 1.0 and follow a discussion between TEC Principal Analyst P.J. Jakovljevic and Infor’s SCM product
managers on the S&OP market. With the release of Infor S&OP 1.0, Infor dispels rumors that it’s not an aggressive product
innovator. Learn about the features and functions of Infor (...)
Excerpt related to
crm general article:
Learn about Infor S&OP 1.0 and follow a discussion between TEC Principal Analyst PJ Jakovljevic and Infor’s SCM product
managers on the S&OP mark...
Published:
2011-05-02
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Abstract:
ABAS Business Software has built a name for itself as a mid-market enterprise resource planning (ERP) vendor to contend with.
In his latest article, TEC principal analyst P.J. Jakovljevic reviews the company’s major ERP offering, describes how the
mid-market ERP vendor the differentiated itself from th (...)
Excerpt related to
crm general article:
ABAS Business Software has built a name for itself as a mid-market enterprise resource planning (ERP) vendor to contend with.
In his latest articl...
Published:
2011-12-07
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Abstract:
C.R.M. itself is an acronym, standing for Customer Relationship Management. This is part one of three-part article to provide
explanation and meaning for most of the common CRM phraseology. Here, in alphabetical order, is the Lexicon of CRM. (...)
Excerpt related to
crm general article:
CRM itself is an acronym, standing for Customer Relationship Management. This is part one of three-part article to provide
explanation and mea...
Published:
2001-10-12
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Abstract:
A customer relationship management (CRM) system's potential can be lost if the chief executive officer (CEO) doesn't play
a continuous role in its implementation—especially when it comes to pain management, the operational relevance of CRM, and
potential impediments. (...)
Excerpt related to
crm general article:
A customer relationship management (CRM) system's potential can be lost if the chief executive officer (CEO) doesn't
play a continuous role in its...
Published:
2006-11-24
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Abstract:
Compiere project leader, Jorg Janke, reveals to TEC the advantages and difficulties in developing an ERP solution as Open
Source software. Jorg explains some of the intricacies in modeling a business around servicing mature Open Source software. (...)
Excerpt related to
crm general article:
Compiere project leader, Jorg Janke, reveals to TEC the advantages and difficulties in developing an ERP solution as Open
Source software. Jorg ex...
Published:
2004-09-09