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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 crm flow diagram


CRM: A Business Imperative during the Economic Downturn
The economic downturn means that businesses must capitalize on every opportunity to gain revenue. With the right customer relationship management (CRM) solution

crm flow diagram  Relationship Management (CRM) software. CRM enables companies to: (1) deliver exceptional and personalized service consistently to their customers during these challenging times, (2) increase their customer revenue share through highly focused business development programes (3) extend the reach and effectiveness of new business programes and (4) achieve significant cost savings and on-going productivity improvements. Introduction The global economic downturn has been swift, sharp and widespread across

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

CRM for Financial and Insurance Markets

Customer relationship management (CRM) focuses on the retention of customers by collecting data from all customer interactions with a company from all access points (by phone, mail, or Web, or in the field). The company can then use this data for specific business purposes by taking a customer-centric rather than a product-centric approach. CRM applications are front-end tools designed to facilitate the capture, consolidation, analysis, and enterprise-wide dissemination of data from existing and potential customers. This process occurs throughout the marketing, sales, and service stages, with the objective of better understanding one’s customers and anticipating their interest in an enterprise’s products or services.  

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InterAction


Interface Software's InterAction is a flexible CRM platform that delivers relationship intelligence throughout a firm or organization. Because InterAction is accessible anytime, anywhere via an Internet browser or a Windows client, professionals can view and manage information however they choose--through knowledge management platforms, corporate portals, intranets, extranets, and wireless devices--while retaining control over their personal information and relationships.  

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Agile ERP Vendor Ditches a Microsoft Dynamics CRM Alliance for, well, its own CRM Solution (Part II)


Part I of this blog topic has revisited Agresso's post-implementation agility capabilities (as to accommodate businesses living in a change -- so called BLINC's), and its devised growth strategy via in-house developments, complementary acquisitions and/or partnerships. Most recently, Agresso expressed the intent to acquire the United Kingdom UK-based competitor CODA, but the analysis of this

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Managing Cash Flow in Times of Crisis


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