Enterprise feedback management (EFM) is the process of systematically collecting, analyzing, consolidating, and using all sources of feedback to improve your company and your overall profitability. EFM includes not only aggregating feedback from multiple stakeholders, across multiple channels, but also getting real-time, actionable information to where it’s relevant in the company. Learn more about implementing EFM.
crm flow chart
typical CRM system. If CRM tells you the “who, what, where, and when,” EFM tells you the “how and why.” Similarly, EFM can be used in many HR areas, including compensation and performance reviews, input into a balanced scorecard, training needs and competency evaluations, and hiring evaluations for recruitment purposes. An Analogy – Money Flow Consider all of the ways that money can flow in and out of your company. Money flows in from cash, credit card processing, and bank check clearing. Some