Abstract: Today's usage of Decision Support Systems (DSS), combined with vetted CRM knowledge bases, allows organizations to save time and money, achieving better and more reliable/fully-documented decisions, a quantum improvement over the widely-used subjective process of selecting complex enterprise software...

Abstract: Euromadi, una central de compras y servicios y miembro de la Central Europea EMD, buscaba automatizar sus procesos de negocio para aumentar su eficacia, específicamente con proveedores de diferentes partes del mundo, y gestionar las relaciones entre más de 220 empresas asociadas. Para abordar las cuestiones, Polymita sugirió una plataforma integrada de BPM y ECM basada en sus productos.

Abstract: Intelisis ERP es un sistema administrativo inteligente, integra los datos y las operaciones de todas las áreas y departamentos funcionales en un mismo flujo de información y permite un control oportuno de la organización. Esta herramienta esta diseñada especialmente para el mercado mexicano, utilizando actualmente la tecnología SQL Cliente-Servidor con el objeto de satisfacer la forma de trabajar de las empresas nacionales e internacionales y evitar adaptaciones o traducciones de otros sistemas

Abstract: Tal como sucede con todas las empresas que mantienen una evolución y crecimiento constantes, hace un par de años Spring Air se enfrentaba con el grave problema de que la información se encontraba en diferentes sistemas que, en la mayoría de los casos, no estaban entrelazados

Abstract: Los negocios basados en proyectos, como las empresas de fabricación por modos mixtos, controlan y gestionan todo el ciclo de vida de cada contrato: desde el presupuesto, diseño, suministro, instalación, documentación, y a menudo, el mantenimiento del producto final. Todas ellas necesitan reciclar sus conocimientos para reducir el riesgo en el proceso de elaboración de sus ofertas, mejorar el servicio de atención al cliente y obtener una rentabilidad operativa optima para cada proyecto.

Abstract: While the higher end of the business applications market has experienced only limited merger & acquisition activity during 2000 (mainly seen in ERP losers been devoured by ERP outsiders), the mid-market has seen more vibrant intra-market activity, which particularly accelerated during the first few months of 2001. The serial is to be continued…

Abstract: Como puede ver, NTRsupport pone a su alcance el uso de una pantalla compartida remota en segundos. Lo que esto significa es que con unos cuantos clics en su ratón, usted puede tomar el control de computadoras (PCs, Macs o Linux), proporcionando diagnósticos rápidamente y solucionar los problemas si tener que abandonar su escritorio.

Abstract: Cada módulo cuenta con múltiples funcionalidades que facilitan la operación de los procesos lo que permite su adecuado control y administración. Entre los módulos se encuentran: Punto de Venta, Activos Fijos, Asistencias, Warehouse Management System, auto transporte, Vales, Tesorería, Servicios, Servicios internos, Recursos Humanos, Producción, Proyectos, Precios y Costos, Planeador de Ordenes, Nómina y otros.

Abstract: Bombas Mejorada es una empresa mexicana que se especializa en la fabricación de bombas para uso comercial, industrial y agrícola, equipos de bombeo hidroneumático y equipos de bombeo para sistemas contra incendio. Con Intelisis ERP Bombas Mejorada tiene cobertura total de información y han aprendido a utilizar la información y a explotarla, por lo que cada vez Intelisis ha tomado mayor importancia en su proceso de toma de decisiones y nos ha dado la pauta para lograr todos los proyectos.

Abstract: Investing in a customer relationship management (CRM) system can increase sales productivity and represent an addition to, not a subtraction from, your company’s bottom line. But a return on investment (ROI) from CRM software depends on whether you’ve identified strategies that leverage the CRM system’s sales productivity. Find out how to formulate CRM strategies before you choose a CRM solution, and compare CRM products.

Abstract: Hearing confusing messages from your customer resource management (CRM) and enterprise resource planning (ERP) vendors? You may be dealing with dozens of software vendors and system integrators, each one praising the benefits of his solution. Among these proposals, one claims not only to efficiently manage the entire customer life cycle, but also to take full advantage of your previous technology investments. Your incumbent ERP system vendor also has a CRM solution, and praises the benefits of the tight integration of both systems. The question then is, how do you know whether this solution is the best for you? Request your copy of Integrating CRM with ERP compliments of Baseline Consulting. The report gives you the criteria to use when formulating your strategy of integrating CRM with ERP, best practices of CRM implementation, dealing with ERP integration, and how to integrate CRM with ERP impacts the value chain.

Abstract: Customer relationship management (CRM) is rapidly morphing from a customer management model to one of customer engagement. Social networks, podcasts, blogs, and wikis are enabling customers to become advocates, and not simply the targets they were in the traditional CRM process. The same techniques are also being used within the CRM industry itself to create a content-rich, social media environment for CRM professionals. Find out what these sweeping changes mean to businesses and CRM professionals alike, as TEC's director of research Wayne Thompson sits down with Paul Greenberg and Bruce Culbert of BPT Partners, a leading CRM consulting firm.

Abstract: Microsoft's foray into the CRM arena has not been a bed of roses, despite its indisputably large marketing muscle and R&D investment, its strong channel, traditionally attractive pricing policies, and the aura and experience within the market segment. Microsoft CRM remains both a threat and an opportunity for the most nimble mid-market CRM vendors. Microsoft’s entry with CRM evangelism through an array of seminars nationwide has bolstered the market’s awareness of the need for CRM applications.

Abstract: Since the last recession in 2001, customer relationship management (CRM) systems have gained greater acceptance. Though CRM systems haven’t been widely tested under adverse business conditions, results achieved by CRM strategies indicate that businesses with an effective CRM approach will have a vital competitive advantage in recessionary conditions. Discover three key strategies to using CRM as a tool against a recession.

Abstract: Customer relationship management (CRM) solutions can help you achieve success by managing your company’s customer-facing processes and implementing a customer-centric vision. But to make the most of CRM’s benefits, you should weigh and consider the options by answering key questions about your processes and CRM solutions’ capabilities. Find out key CRM principles, and how to best mitigate the cost of CRM implementation.

Abstract: Why do some customer relationship management (CRM) implementations fail? The answer: companies’ lack of understanding of their current CRM environments, and of what areas need modification or improvement. Companies with a clear understanding of what they need from a CRM solution—as well as of what CRM means to their business—are more likely to succeed. To clinch that success, some key elements should be assessed first.

Abstract: Enterprise resource planning (ERP) and customer relationship management (CRM) vendor Consona is determined to establish a CRM “kingdom” based on Consona Enterprise CRM. Read this comprehensive analysis of Consona Enterprise CRM to find out what lies ahead for this flagship product.

Abstract: Finding out the true facts about what makes CRM tick and how fast it circles the ROI clock—if it indeed reaches ROI-has long frustrated potential CRM implementers looking for answers. And getting good answers really matters, because their only alternative to being forewarned may be leaping into enterprise-wide, mega-bucks, change management-laden CRM implementations—and testing the depth of the water with both feet. For the first time, there are statistically-based, substantive answers to many questions about CRM.

Abstract: CRM. C.R.M. itself is an acronym, standing for Customer Relationship Management. This is part three of a three-part article to provide explanation and meaning for most of the common CRM phraseology. Here, in alphabetical order, we continue the Lexicon of CRM