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Résumé:
Integrated customer relationship management and call center solutions (sometimes referred to as service resolution management)
have, despite initial glitches, reportedly helped some service companies realize remarkable returns on investment in addition
to improved customer satisfaction rates. (...)
Extrait du document concernant
crm call management:
Integrated customer relationship management and call center solutions (sometimes referred to as service resolution management)
have, despite initi...
Date publiée:
2009-09-04
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Résumé:
Call Center Buyer's Guide. Read White Papers and Other Software for Your Analysis Related to the Call Center Buyer's Guide.
A call center can be so much more to your enterprise than a costly necessity. By carefully selecting an on-premise contact
center solution, your company can boost revenues, retain cu (...)
Extrait du document concernant
crm call management:
Call Center Buyer's Guide. Read White Papers and Other Software for Your Analysis Related to the Call Center Buyer's
Guide. A call center can be so...
Date publiée:
2010-03-11
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Résumé:
To maximize the return on investment of a customer relationship management system, a new CRM best practices model should
be used. A point-based system, self-assessment model that emphasizes senior management leadership and the need to create a
culture consistent with CRM can lead to a deployment strategy (...)
Extrait du document concernant
crm call management:
To maximize the return on investment of a customer relationship management system, a new CRM best practices model should be
used. A point-based sy...
Date publiée:
2004-10-22
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Résumé:
Call Center Buyer's Guide. Read White Papers and Other Software for Your Analysis Related to the Call Center Buyer's Guide.
A call center can be so much more to your enterprise than a costly necessity. By carefully selecting an on-premise contact
center solution, your company can boost revenues, retain cu (...)
Extrait du document concernant
crm call management:
Call Center Buyer's Guide. Read White Papers and Other Software for Your Analysis Related to the Call Center Buyer's
Guide. A call center can be so...
Date publiée:
2010-03-11
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Résumé:
While Microsoft might be honest today with its claims of staying away from the true enterprise-level CRM applications space,
no one can be sure that its appetite will remain in check for very long. (...)
Extrait du document concernant
crm call management:
While Microsoft might be honest today with its claims of staying away from the true enterprise-level CRM applications space,
no one can be sure th...
Date publiée:
2002-03-08
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Résumé:
Customer relationship management is a sophisticated set of customer-facing tools; however, its technology has outpaced the
management strategy used to implement it. Moreover, murky definitions and objectives have caused varying degrees of success
and failure to emerge from the same initiative. Clearly de (...)
Extrait du document concernant
crm call management:
Customer relationship management is a sophisticated set of customer-facing tools; however, its technology has outpaced the
management strategy use...
Date publiée:
2004-10-21
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Résumé:
Customer relationship management (CRM) can be a tool for positive change in businesses' operations. Or CRM can—unintentionally—cause
a host of problems, from lost employee time to lost customer data. But with the right information, implementing CRM allows
evolution without the upset of revolution. (...)
Extrait du document concernant
crm call management:
Customer relationship management (CRM) can be a tool for positive change in businesses' operations. Or CRM can—unintentionally—cause
a host of pro...
Date publiée:
2007-09-24
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Résumé:
To maximize the return on investment of a customer relationship management system, a new CRM best practices model should
be used. A point-based system, self-assessment model that emphasizes senior management leadership and the need to create a
culture consistent with CRM can lead to a deployment strategy (...)
Extrait du document concernant
crm call management:
To maximize the return on investment of a customer relationship management system, a new CRM best practices model should be
used. A point-based sy...
Date publiée:
2004-10-22
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Résumé:
Front-office vendors Baan Co. and SalesLogix Inc. round out their customer-relationship management application suites adding
new marketing, service, and E-commerce capabilities. (...)
Extrait du document concernant
crm call management:
Front-office vendors Baan Co. and SalesLogix Inc. round out their customer-relationship management application suites adding
new marketing, servic...
Date publiée:
2000-03-17
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Résumé:
Product lifecycle management (PLM) doesn't work, but it should. Industry's general approach and attitude to PLM mimics the
early days of customer relationship management (CRM) adoption, and lessons from that experience should help when tackling
the "ifs" and "hows" of PLM investment. (...)
Extrait du document concernant
crm call management:
Product lifecycle management (PLM) doesn't work, but it should. Industry's general approach and attitude to PLM mimics
the early days of customer ...
Date publiée:
2005-11-25
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Résumé:
The business case for integrating call center service resolution management into customer relationship management is becoming
increasingly obvious, as companies need to rely more on inbound (customer-generated) calls than on outbound telemarketing
efforts. (...)
Extrait du document concernant
crm call management:
The business case for integrating call center service resolution management into customer relationship management is becoming
increasingly obvious...
Date publiée:
2007-12-07
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Résumé:
10 Principles for Knowledge Management Success. Search for Software and Other Documents for Your Project and Knowledge Management
Success. Knowledge management (KM) can mean different things to an organization depending upon the nature of the initiative.
KM is not a technology or set of methodologies, but (...)
Extrait du document concernant
crm call management:
10 Principles for Knowledge Management Success. Search for Software and Other Documents for Your Project and Knowledge Management
Success. Knowledg...
Date publiée:
2010-03-11
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Résumé:
CRM: a Business Imperative during the Economic Downturn. Download the newest Reports for CRM. The economic downturn means
that businesses must capitalize on every opportunity to gain revenue. With the right customer relationship management (CRM)
solution, you can protect current revenue streams and uneart (...)
Extrait du document concernant
crm call management:
CRM: a Business Imperative during the Economic Downturn. Download the newest Reports for CRM. The economic downturn means
that businesses must capi...
Date publiée:
2010-03-11
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Résumé:
By harnessing .NET possibly more zealously than its creator Microsoft’s Great Plains and Navision enterprise counterparts,
and while difficult market conditions continue to persist, Epicor might be showing us that ‘a brave heart and wise mind’ can
keep it in the mid-market leadership race amongst a (...)
Extrait du document concernant
crm call management:
... To support the claim of Clientele's traditionally strong CRM functionality across
the ... competitors in the ERP space, stays on top of call management and
problem ...
Date publiée:
2002-06-11
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Résumé:
While most of its applications co-opetitors have been licking their wounds and bracing for a long summer drought, fat cash
cushioned Microsoft has been putting together the pieces of its CRM (and likely the overall enterprise applications) strategy
mosaic (...)
Extrait du document concernant
crm call management:
While most of its applications co-opetitors have been licking their wounds and bracing for a long summer drought, fat cash
cushioned Microsoft has...
Date publiée:
2002-08-15
-
Résumé:
By harnessing .NET possibly more zealously than its creator Microsoft’s Great Plains and Navision enterprise counterparts,
and while difficult market conditions continue to persist, Epicor might be showing us that ‘a brave heart and wise mind’ can
keep it in the mid-market leadership race amongst a (...)
Extrait du document concernant
crm call management:
... To support the claim of Clientele's traditionally strong CRM functionality across
the ... competitors in the ERP space, stays on top of call management and
problem ...
Date publiée:
2002-06-11
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Résumé:
An increasing number of companies are turning to business process outsourcing (BPO) because of the many advantages it provides.
In 2002, the outsourced call center industry reached $22 billion (USD) and is projected to increase to $25.7 billion (USD)
over the next two years to serve the growing demand. F (...)
Extrait du document concernant
crm call management:
The Benefits of Call Center Outsourcing. Source ... where? Download <strong>The Benefits
of Call Center Outsourcing</strong>. Comments: ...
Date publiée:
2010-03-11
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Résumé:
Organizations today are looking for low-risk solutions that provide immediate value. This paper introduces a set of solutions
that offers a range of processes to address major phases of the customer life cycle. These rapid deployment customer relationship
management (CRM) solutions give companies a live, (...)
Extrait du document concernant
crm call management:
... These rapid deployment customer relationship management (CRM) solutions
give companies a live, preconfigured CRM environment that leverages CRM best practices.
...
Date publiée:
2011-03-15
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Résumé:
As pressure increases to reduce costs and improve customer service, many companies are outsourcing outside the US. Although
India and Malaysia are the least expensive options, companies that want to build strong long-term partnerships with a call
center—while taking quality, political climate, and cost (...)
Extrait du document concernant
crm call management:
Choosing the Right Call Center Outsourcing Partner: Canada Builds a Strong Case. Source: 24-7 INtouch. Document
Type: White Paper ...
Date publiée:
2010-03-11
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Résumé:
Back in the early 90’s, ‘CRM’ wasn’t even a trendy acronym. You had a few players thinking beyond 'stovepipe' enterprise
applications, but not much beyond. Fast forward to 2001. CRM has gotten fat, and the fatter it gets, it becomes more difficult
to understand, more expensive to buy, more dif (...)
Extrait du document concernant
crm call management:
Back in the early 90’s, ‘CRM’ wasn’t even a trendy acronym. You had a few players thinking beyond 'stovepipe' enterprise
applications, but not mu...
Date publiée:
2001-08-27