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Documents related to » crm business processes


Why Systems Fail - The Dead-end of Dirty Data
If your data does not reflect reality, the system can never be effective. In today’s world of collaboration, showing a trading partner dirty data is giving them the wrong message and tearing down the trust called for in a collaborating partnership.

CRM BUSINESS PROCESSES: Why Systems Fail - The Dead-end of Dirty Data Why Systems Fail - The Dead-end of Dirty Data Olin Thompson - July 4, 2003 Read Comments Introduction If your data does not reflect reality, the system can never be effective. In today s world of collaboration, showing a trading partner dirty data is giving them the wrong message and tearing down the trust called for in a collaborating partnership. What is dirty data? When reality and the data in your system do not agree, you have dirty data. It may be as
7/4/2003

Proactive IT Managers Can Make a Difference
IT managers, under increasing pressure to align their activities and spending with the strategic objectives of the enterprise, need to find new ways to raise the awareness of IT opportunities throughout the enterprise. This paper presents a framework for IT managers to use as a foundation to their planning processes and as a basis for influencing enterprise strategic planning.

CRM BUSINESS PROCESSES: Proactive IT Managers Can Make a Difference Proactive IT Managers Can Make a Difference William R. Friend - May 14, 2004 Read Comments Featured Author - William R. Friend* - May 14, 2004 Introduction In the back of every CIO s mind at the time of the annual performance review are two questions: Do I run an IT shop that is aligned with the requirements of our business? and Are the IT projects we are doing generating an acceptable return on investment? In the short term, the more expedient CIO might
5/14/2004

Merger Mania At Its ExtremesPart 2: Challenges & User Recommendations
While the merger is justifiable it does not provide the new entity with much room for mistakes. SynQuest also needs to quickly figure out the best combination of its disparate products and technologies and articulate a clear and assuring message to the market that it can deliver a strategy for the planning, executing, and adaptive management of supply chains in a foreseeable future.

CRM BUSINESS PROCESSES:
10/10/2002

Sit Customer Sit How Did Customers Get So Trained?
Your customers' perception of your company is formed from the packages that arrive at their receiving dock. What do you think they perceive?

CRM BUSINESS PROCESSES: Sit Customer Sit How Did Customers Get So Trained? Sit Customer Sit How Did Customers Get So Trained? René Jones - October 18, 2003 Read Comments Sit Customer Sit How Did Customers Get So Trained? Featured Author - Ren Jones - October 18, 2003 The Situation I need that shipped overnight! I need that delivered today! Drop it off to me on your way home? I do not want to pay a restocking charge! Do these all sound familiar? I d be willing to bet you can come up with a book full of the things
10/18/2003

Inovis Delves into PIM by Snatching QRSPart Two: QRS Marketing
QRS believes that it adds value to its customers because it offers the products and services that companies need to connect, transact, collaborate, and differentiate themselves, ultimately driving overall business performance improvement and improved brand equity as measured through customer awareness, image, preference, and loyalty.

CRM BUSINESS PROCESSES: Inovis Delves into PIM by Snatching QRS Part Two: QRS Marketing Inovis Delves into PIM by Snatching QRS Part Two: QRS Marketing P.J. Jakovljevic - November 17, 2004 Read Comments Event Summary On September 3, Inovis International , Inc . An electronic data interchange (EDI), business-to-business (B2B), and value-added network (VAN) connectivity specialist, and a leader in providing e-business commerce automation solutions that facilitate the more effective management of retail, supply, and manufacturing
11/17/2004

Mobilizing ChangePart Two: The Case for Action Method
The case for action is intended as a living document, to be updated and referenced by the business and the project team. It should be referenced during the implementation to ensure that the focus and anticipated outcomes are still on track. After implementation, it is a tool to use to assess the success of the project.

CRM BUSINESS PROCESSES: Mobilizing Change Part Two: The Case for Action Method Mobilizing Change Part Two: The Case for Action Method Bronwyn Evans - October 2, 2003 Read Comments Mobilizing Change Part Two: The Case for Action Method Featured Author - Bronwyn Evans - October 2, 2003 The Approach The best way to develop the projected benefits is to workshop these, then to prepare your case for action document and have it reviewed by the contributors. Some people conduct interviews and analyses of operations. The problem with
10/2/2003

Enterprise Process Improvement (EPI) Software: Customer and Software Vendor Collaboration
Having just completed implementing your enterprise-wide software, you are about lean back, put your feet up on the desk, and enjoy the fruits of your labor. Not so fast! While you were completing your implementation project, a new release of the software may have already hit the street or, for sure, there is one in the pipeline. Now you are faced with the decision as to if and when to take on the new release. Maybe now is the time to look at how a new class of software tools, enterprise process improvement (EPI), can assist you in the upgrade decision.

CRM BUSINESS PROCESSES: Enterprise Process Improvement (EPI) Software: Customer and Software Vendor Collaboration Enterprise Process Improvement (EPI) Software: Customer and Software Vendor Collaboration Joseph J. Strub - August 16, 2004 Read Comments Introduction So you have just completed implementing an enterprise resource planning (ERP) software package and you think you re set for the next five years—and I have a bridge in Brooklyn that I want to sell you. Once a year (or more frequently if you have really angered the
8/16/2004

How Winners Trap Their Competition
Using the highest degree of professionalism and integrity, you can protect your value proposition from competitive attack by setting traps for the competition. By knowing the competition's actions, behavior, and practices, you can identify damaging behavior. After exploring the potential risks and rewards, you can then consider what might be done to snare the competition. Exposing the competition's deficiencies with this mousetrap model will not only spare your client the expense, disruption, and embarrassment of a poorly executed implementation, but it will increase your ability to effectively compete.

CRM BUSINESS PROCESSES: How Winners Trap Their Competition How Winners Trap Their Competition Dave Stein - February 5, 2005 Read Comments How Winners Trap Their Competition Featured Author - Dave Stein Originally published - October 8, 2004 Introduction You can sell all the business value you want to all the real buyers, but if you aren t protecting your value proposition from competitive attack, your deal, your commission, and maybe even your job will be at risk. A mousetrap makes a great analogy when it comes to understanding
2/5/2005

SAP Bolsters NetWeaver s MDM CapabilitiesPart Five: Challenges and User Recommendations
SAP customers waiting for MDM to address data synchronization initiatives can be confident that, in the long term, SAP will likely address consolidation of product data for more purposes than a mere compliance to retailers’ mandates.

CRM BUSINESS PROCESSES: SAP Bolsters NetWeaver s MDM Capabilities Part Five: Challenges and User Recommendations SAP Bolsters NetWeaver s MDM Capabilities Part Five: Challenges and User Recommendations P.J. Jakovljevic - December 6, 2004 Read Comments Challenges SAP NetWeaver , has become the main pillar of SAP AG s (NYSE: SAP) strategy to remake itself into a platform vendor. With this and mySAP Business Suite , the broadest suite of enterprise applications in the market, SAP will sell possibly everything from application
12/6/2004

The Data Explosion
RFID and wireless usage will drive up data transactions by ten fold over the next few years. It is likely that a significant readdressing of the infrastructure will be required--in the enterprise and the global bandwidth.

CRM BUSINESS PROCESSES: The Data Explosion The Data Explosion Ann Grackin - October 20, 2004 Read Comments Introduction Traffic on the World Wide Web continues to grow. Traffic on your S mall S mart F ast devices continues to grow. Ok, I admit it. I bought the cell phone that takes pictures. I didn t know if it was useful; but being a technophile, I went for it. And rapidly it all came to me! I tried on a new cool jacket ... I crooned over it ... but for that much money, I wasn t sure. Should I really buy this? Enter the pic in
10/20/2004

Supply Chain Planning in 2000: The Brains Behind Internet Fulfillment
The supply chain planning market will top $2.5 billion in 2000, driven in large part by the needs of Internet customer fulfillment.

CRM BUSINESS PROCESSES: adjacent features such as CRM and e-procurement; vast alliance network comprising e-commerce, CRM, ERP, and service providers Challenges: Maintaining its SCP market lead over ERP competitors whose ability to combine manufacturing, financials, and human resources functionality with SCP (acquired or developed in-house) allows them to offer complete enterprise solutions without interfaces, partnering effectively with system integrators to better manage implementations, transitioning to a more mature rate of
4/4/2000


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