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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 crm business processes


Delivering the Business Value of Automating Business Processes to Small and Medium Enterprise
Enterprises of all sizes today face common problems dealing with handling increasing business complexity while reducing costs. The solution continues to be the

crm business processes  Streamline Business Processes | CRM Business Processes | CRM Automating Business Processes | CRM Business Development Processes | CRM Business Intelligence Process | CRM Business Planning Process | CRM Business Process Analysis | CRM Business Process Architecture | CRM Business Process Automation | CRM Business Process Change | CRM Business Process Data | CRM Business Process Definition | CRM Business Process Development | CRM Business Process Engineering | CRM Business Process Flow | CRM Business

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

CRM for Financial and Insurance Markets

Customer relationship management (CRM) focuses on the retention of customers by collecting data from all customer interactions with a company from all access points (by phone, mail, or Web, or in the field). The company can then use this data for specific business purposes by taking a customer-centric rather than a product-centric approach. CRM applications are front-end tools designed to facilitate the capture, consolidation, analysis, and enterprise-wide dissemination of data from existing and potential customers. This process occurs throughout the marketing, sales, and service stages, with the objective of better understanding one’s customers and anticipating their interest in an enterprise’s products or services.  

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CRM: Creating a Credible Business Case and Positioning It with the CEO Part Two: Linking CRM with Organizational Direction


An effective business case must link CRM with achieving organizational objectives; but this step is just the beginning. Credibility implies that the document clearly delineates assumptions regarding cause and effect plus the mechanism that will be used to assess results and declare success.

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Business Process Management: How to Orchestrate Your Business


Business process management (BPM), having evolved over the past fifteen years, has finally reached a level of maturity where vendors are now abolishing functional silos to allow the enterprise-wide flow of business processes. It replaces the old, manual system of coordinating activities in a company and improves functionality and effectiveness through modeling, documentation, certification, collaboration, automation, and compliancy to minimize costly errors.

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Business Intelligence: Actionable Insights for Business Decision Makers


Despite significant investments in data collection and integration, few companies can redeploy accumulated data to drive business performance. To succeed, they need new business intelligence (BI) tools that can integrate and analyze huge amounts of internal and external data. Learn how such tools can help your company understand customer needs, identify trends, and use the resulting lead time to seize opportunities.

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Creating Business Value with Communication-enabled CRM Processes: Enhancing Marketing, Sales, and Service


Customer relationship management (CRM) issues can often be traced to ineffective processes involving human communication. But you can overcome the limitations of marketing, sales, and service processes. With communication-enabled business processes—powered by communications systems integrated with business applications—you can have more visibility into interactions and improve your end-to-end performance. Learn more.

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BUSINESS FIRST: Business Process Management (BPM) Competitor Analysis Report


Business process management (BPM) defines, enables, and manages the exchange of enterprise information through the semantics of a business process view, which involves employees, customers, partners, applications, and databases.

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Business Intelligence for the Small to Medium Sized Business (SMB)


The analytical capability once reserved for large enterprises has now permeated the world of small to medium businesses (SMBs), providing visibility into what really matters for these companies. Not surprisingly, there has been a marked uptake in use of business intelligence (BI) solutions in the SMB market over the past year. Follow the road map for SMBs looking to achieve best-in-class performance through BI deployment.

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The Five Styles of Business Intelligence: Industrial-strength Business Intelligence


If you’re not on top of the range of business intelligence (BI) functionality that has evolved over the past 15 years, this framework can help. There’s a fundamental shortcoming in most BI tools today, as a single architecture cannot support the full range of BI functionality—leading to excessive costs, delays, and user dissatisfaction. Learn about a solution that covers the five different styles of BI functionality.

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Making Business Intelligence Easy: Agile Business Intelligence


There is a gap between traditional BI systems and modern business analytics and reporting needs, and agile BI can help bridge that gap. A methodology and technology that enables organizations to respond with flexibility and immediacy to changing reporting and analytics needs, demand for Agile BI is growing quickly. Read this white paper to find out why you need agile BI and how to use it to achieve agile development.

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MicroStrategy 9 for Business Intelligence Certification Report


MicroStrategy 9 is now TEC Certified for online evaluation of business intelligence (BI) solutions in the Business Intelligence (BI) Evaluation Center. The certification seal is a valuable indicator for organizations relying on the integrity of TEC research for assistance with their software selection projects. Download this report for product highlights, competitive analysis, product analysis, and in-depth analyst commentary.

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Compiere ERP & CRM


Compiere is an open source ERP software application with fully integrated CRM software solutions. The firm provides a comprehensive solution for small and medium enterprises (SMEs) in distribution and service on a global basis and covers all areas from customer management and supply chain to accounting. Compiere Open Source ERP & CRM especially supports service and distribution (retail and wholesale) industries with an integrated web store, covering material management, purchasing sales, accounting, and customer relations management.

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