-
Abstract:
Customer relationship management is a sophisticated set of customer-facing tools; however, its technology has outpaced the
management strategy used to implement it. Moreover, murky definitions and objectives have caused varying degrees of success
and failure to emerge from the same initiative. Clearly de (...)
Excerpt related to
crm analytics case studies:
Customer relationship management is a sophisticated set of customer-facing tools; however, its technology has outpaced the
management strategy use...
Published:
2004-10-21
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Abstract:
Your Challenge: Get Decision Makers' Approval for The Three E's of CRM. Specific, Measurable, Achievable, Relevant and Time-Bound.
With product lifecycles accelerating and pricing pressures increasing, organizations must focus on delivering unique customer
experiences to differentiate themselves from the (...)
Excerpt related to
crm analytics case studies:
Your Challenge: Get Decision Makers' Approval for The Three E's of CRM. Specific, Measurable, Achievable, Relevant
and Time-Bound. With product lif...
Published:
2010-03-11
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Abstract:
Industri-Matematik 2Q00 revenues decreased 21% over the same period last year. More alarming is a four-year decline in license
revenues, a trend that IMI hopes to reverse with its new suite, VIVALDI, and IBM. (...)
Excerpt related to
crm analytics case studies:
Industri-Matematik 2Q00 revenues decreased 21% over the same period last year. More alarming is a four-year decline in license
revenues, a trend t...
Published:
1999-12-08
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Abstract:
The lack of effective game plans is typically cited as a leading cause of poor system implementation. The following guidelines
provide suggestions for improving the effectiveness of sales and operations planning (S&OP) game plans. (...)
Excerpt related to
crm analytics case studies:
The lack of effective game plans is typically cited as a leading cause of poor system implementation. The following guidelines
provide suggestions...
Published:
2004-03-26
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Abstract:
Customer relationship management is a sophisticated set of customer-facing tools; however, its technology has outpaced the
management strategy used to implement it. Moreover, murky definitions and objectives have caused varying degrees of success
and failure to emerge from the same initiative. Clearly de (...)
Excerpt related to
crm analytics case studies:
Customer relationship management is a sophisticated set of customer-facing tools; however, its technology has outpaced the
management strategy use...
Published:
2004-10-21
-
Abstract:
Case Study: Terumo.Secure Documents and Other Package to Use In Your Complex System about Case Study: Terumo. Terumo Cardiovascular
Systems, global manufacturer and distributor of medical products, has more than 1,500 finished goods, many of which are assembled
in one factory and sterilized in another. Wi (...)
Excerpt related to
crm analytics case studies:
Case Study: Terumo.Secure Documents and Other Package to Use In Your Complex System about Case Study: Terumo. Terumo Cardiovascular
Systems, global...
Published:
2010-03-11
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Abstract:
The Data Warehousing Institute (TDWI) hosts quarterly World Conferences to help organizations involved in data warehousing,
business intelligence, and performance management. These conferences supply a wealth of information aimed at improving organizational
decision-making, optimizing performance, and ac (...)
Excerpt related to
crm analytics case studies:
... focused on five main themes, namely business analytics, leadership and ...
quarterly, gives readers a comprehensive collection of case studies, questions and ...
Published:
2006-10-25
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Abstract:
Lean manufacturing practices are employed to some degree on almost every manufacturing floor, but many companies aren't realizing
the real benefits of lean by bringing lean to their front-office operations. Here are a few tips on lean office operations. (...)
Excerpt related to
crm analytics case studies:
Lean manufacturing practices are employed to some degree on almost every manufacturing floor, but many companies aren't
realizing the real benefit...
Published:
2009-01-07
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Abstract:
While PeopleSoft has added yet another bit of weight to its applications portfolio with the acquisition of Annuncio, potentially
earning thereby the ability to manage marketing campaigns and track individual customer's interactions across online and off-line
channels, one is to wait and see how quickly a (...)
Excerpt related to
crm analytics case studies:
While PeopleSoft has added yet another bit of weight to its applications portfolio with the acquisition of Annuncio, potentially
earning thereby t...
Published:
2002-01-25
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Abstract:
Data-driven, science-based price management is an emerging market. Therefore, vendors should be made to prove whether and
how they can enable a company to achieve and measure margin lift, or return on investment, of their price management applications. (...)
Excerpt related to
crm analytics case studies:
Data-driven, science-based price management is an emerging market. Therefore, vendors should be made to prove whether and
how they can enable a co...
Published:
2007-05-28
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Abstract:
Zilliant, a data-driven, price management software provider, aims to enable business-to-business companies to optimize revenue
and margins through decision support and automation software that delivers more effective discount guidelines, in-depth price
analytics, intelligent deal management, and successf (...)
Excerpt related to
crm analytics case studies:
Zilliant, a data-driven, price management software provider, aims to enable business-to-business companies to optimize revenue
and margins through...
Published:
2007-06-06
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Abstract:
Since no variable can influence margins as much as pricing, almost all companies need to approach the management of selling
prices, discretionary discounts, and potential price increases with the same firmness they use to manage manufacturing and
procurement costs. (...)
Excerpt related to
crm analytics case studies:
Since no variable can influence margins as much as pricing, almost all companies need to approach the management of selling
prices, discretionary ...
Published:
2007-05-18
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Abstract:
No matter how well an enterprise implements a CRM, ERP, SCM, Business Intelligence, or Data Warehouse project, poor data
quality can destroy its utility and cost real dollars. (...)
Excerpt related to
crm analytics case studies:
No matter how well an enterprise implements a CRM, ERP, SCM, Business Intelligence, or Data Warehouse project, poor data quality
can destroy its u...
Published:
2002-10-17
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Abstract:
The Perfect Order measurement has proven to be a powerful measurement of a business. Should The Perfect Order be defined
from an internal point of view or from a customer point of view . . . inside-out or outside-in? (...)
Excerpt related to
crm analytics case studies:
... For example, Debra Hofman, research director of AMR Research reports that recent benchmark studies
at AMR revealed that better perfect order performance is ...
Published:
2005-05-09
-
Excerpt related to
crm analytics case studies:
... This research space for talent management systems includes vendor-related information such as white papers,
case studies, articles, and reports, and contains a ...
Published:
2011-06-08
-
Excerpt related to
crm analytics case studies:
... One of the fascinating case studies we attended covered ...
Operations blog; Microsoft's Dynamics CRM Team blog; ... Wise Analytics.
Featured Author Program About the ...
Published:
2009-10-05
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Abstract:
The central premise of price segmentation, especially in business-to-business environments, is that pricing should be consistent
for similar deals. The process quantifies similarity by empirically determining which deal circumstances affect price response,
enabling companies to benchmark prices against s (...)
Excerpt related to
crm analytics case studies:
The central premise of price segmentation, especially in business-to-business environments, is that pricing should be consistent
for similar deals...
Published:
2007-05-25
-
Abstract:
Beating Compliance and Competitors: Business Solutions for Medical Device Manufacturers. Get Free Case Studies and Other Software
to Use In Your Decision related to Medical Device Manufacturers. To stay ahead of the competition, medical device manufacturers
must find ways to speed product development, cre (...)
Excerpt related to
crm analytics case studies:
Beating Compliance and Competitors: Business Solutions for Medical Device Manufacturers. Get Free Case Studies and Other Software
to Use In Your De...
Published:
2010-03-11
-
Excerpt related to
crm analytics case studies:
... Case studies are a good start point to see whether a vendor is aware
of issues in your ... If you’ve read up on Microsoft Dynamics CRM 4.0 and think it’s the
...
Published:
2008-05-30
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Abstract:
To maximize the return on investment of a customer relationship management system, a new CRM best practices model should
be used. A point-based system, self-assessment model that emphasizes senior management leadership and the need to create a
culture consistent with CRM can lead to a deployment strategy (...)
Excerpt related to
crm analytics case studies:
To maximize the return on investment of a customer relationship management system, a new CRM best practices model should be
used. A point-based sy...
Published:
2004-10-22