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(Forgotten) CRM and ERP Kingdoms in the Making?
Enterprise resource planning (ERP) and customer relationship management (CRM) vendor Consona is determined to establish a CRM “kingdom” based on Consona

crm analysis asia  to the Consona Enterprise CRM product line. Nothing Without Good Analysis Data, of course, is useless unless it provides meaning, and Consona Performance Management is Consona’s analytical tool for unlocking actionable information. It offers reports, scorecards, dashboards, and online analytical processing (OLAP) functionality to provide different areas of the organization with comprehensive data analyses. Alerts can be triggered when certain thresholds are reached. The Performance Management tool is Read More...
CRM for Financial and Insurance Markets
Customer relationship management (CRM) focuses on the retention of customers by collecting data from all customer interactions with a company from all access points (by phone, mail, or Web, or&n...
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Documents related to » crm analysis asia


Surviving Amid
Maybe just for the sake of change (or some fun), let me start this blog post as a quiz question. It could go like this:Can anyone name the mid-market

crm analysis asia  ]; Distribution; Manufacturing; Analytics; CRM [ evaluate this product ]; E-Commerce; Advanced Factory Scheduling; Reporting; Regulatory Compliance; Technology Solutions (i.e., to develop custom SYSPRO e.net extension solutions based on a service-oriented and open architecture); and Lean Operations . SYSPRO also offers a number of vertically-oriented and differentiating capabilities that are not typically found in traditional ERP systems. Such so-called killer applications would be: Embedded electronic Read More...
Sword Ciboodle-One More BPM-Centric CRM Provider
What does BPM have to do with CRM? Sword Ciboodle can tell you. The vendor delivers process-based customer interaction solutions to contact centers to improve

crm analysis asia  Ciboodle-One More BPM-Centric CRM Provider The obvious interaction between business process management (BPM) and customer relationship management (CRM) in the business realm has not been that natively embraced by software providers in their offerings (for more analysis, read TEC ’s blog post ). Some exceptions are Pegasystems (including Chordiant , read here ), Consona CRM (including former Onyx , SupportSoft , and KNOVA , read here ), and KANA Software (read here ). To be fair, Microsoft Dynamics Read More...
Web Testing Has Changed the Testing Landscape
Software testing vendors are forming alliances and partnerships with the vendors who actually service and support the delivery of Internet content. Thus do the

crm analysis asia  ten years, focusing on CRM, ERP, and similar architectures prior to the web explosion. LoadRunner has been testing web applications for over four years. Responding to the development of major web business projects, Mercury Interactive and others developed new testing tools, including ones that test critical aspects of web usage, application performance, scalability, and user experience. Web site testing is an area of much confusion and conflicting claims as each company scrambles to assert its position Read More...
NetSuite OpenAir Now TEC Certified PPM for PSA Solution
TEC is pleased to announce that NetSuite OpenAir is now TEC Certified for product portfolio management for professional services automation (PPM for PSA) under

crm analysis asia  of customer relationship management (CRM), sales force automation (SFA), human resources (HR), financial, and enterprise resource planning (ERP) applications. Prebuilt integrations exist for NetSuite, SAP, and Oracle solutions, the Salesforce.com platform, and many more. As the graphs below show, the NetSuite OpenAir solution has solid competitive capabilities in the PPM for PSA solution space. In TEC’s research model for PPM for PSA solutions, NetSuite (shown in blue in graphs below) scores higher Read More...
ASP Traffic Analysis! What Next - ASP Odometers?
WebTrends will begin offering an Application Service Provider (ASP) solution for web traffic analysis. The offering has options both for traditional traffic

crm analysis asia  Traffic Analysis! What Next - ASP Odometers? Event Summary WebTrends Corporation (NASDAQ: WEBT) is creating a business unit to provide web log analysis on an ASP basis. The new unit will offer its services through a platform called WebTrends Live. A user embeds a small piece of JavaScript code, provided by WebTrends, on every page to be tracked. When a surfer loads such a page the JavaScript sends data back to a WebTrends server farm. Traffic analysis information that includes the page view is Read More...
Oncontact CRM
Oncontact Software develops .NET CRM software for mid-market companies. Oncontact CRM is a completely Microsoft .NET-based CRM applications suite that

crm analysis asia  CRM Oncontact Software develops .NET CRM software for mid-market companies. Oncontact CRM is a completely Microsoft .NET-based CRM applications suite that automates the sales, marketing, and service areas of mid-market organizations. It can be user-customized through Customizer and Navigator, the built-in toolkits. Read More...
Selling Smarter with CRM
CRM is no longer a fancy, expensive tool for large enterprises looking to make their telemarketing efforts more effective. Rather, it’s an essential element of

crm analysis asia  Smarter with CRM CRM is no longer a fancy, expensive tool for large enterprises looking to make their telemarketing efforts more effective. Rather, it’s an essential element of a successful, integrated sales strategy. Whether a company relies on inbound or outbound marketing, referrals and word of mouth, or some hybrid strategy for attracting customers and generating sales, the right CRM application can make the difference between profit and loss, or success and failure in any market. This paper Read More...
Saleslogix CRM Best Practices Guide
Find out in the saleslogix CRM guidebook by nucleus research, a leading research analyst firm.

crm analysis asia  CRM Best Practices Guide SalesLogix is a popular mid-market customer relationship management (CRM) solution that can grow your business by helping you acquire new customers and expand your existing accounts. Its relatively low cost and rapid deployment time means you can quickly enjoy the benefits of increased sales and profits. But how can you use SalesLogix CRM to your maximum advantage? And what are the best practices associated with it that you can pick up and profit from? Find out in the Read More...
Customer Relationship Management Showdown: Microsoft Dynamics CRM vs. Oncontact CRM vs. SageCRM
For this Showdown, we looked at all three of the main CRM modules: sales force automation, marketing automation, and customer service and support. To eliminate

crm analysis asia  Management Showdown: Microsoft Dynamics CRM vs. Oncontact CRM vs. SageCRM Customer Relationship Management Showdown: Microsoft Dynamics CRM vs. SageCRM vs. Oncontact CRM Hi, I’m Larry Blitz, editor of Technology Evaluation Centers’ (TEC) Vendor Showdown series. Today's Showdown pits three leading customer relationship management (CRM) vendors’ solutions against each other in a head-to-head contest: Microsoft Dynamics CRM vs. Oncontact CRM vs. SageCRM . We hope you find this Vendor Showdown helpful a Read More...
2011 Customer Relationship Management Buyer's Guide: Innovations in CRM
Customer relationship management (CRM) has matured, and offers more choices than ever before. This buyer’s guide reviews the latest innovations in this software

crm analysis asia  Buyer's Guide: Innovations in CRM Customer relationship management (CRM) has matured, and offers more choices than ever before. This buyer’s guide reviews the latest innovations in this software space, focusing on cloud, mobile, and social options, and includes a section on the range of customer-centric and process-oriented add-ons and applications available. The guide also includes valuable CRM resources, case studies, and a directory of CRM vendors. Read More...
Why CRM Software is a Smart Investment in a down Economy
Find out more about why CRM is such a smart and timely investment for your small or midsized business in the white paper, crm: a business imperativ...

crm analysis asia  CRM Software is a Smart Investment in a down Economy Is it really possible to grow your company during an economic downturn—and still cut costs? Fortunately, the answer is yes—and there's no better way to do it than with the right customer relationship management (CRM) software. By its very nature, CRM is one of the only technologies that can both increase your company's revenues and reduce its costs . And that's a pretty good combination during tough economic times. Find out more about why CRM is Read More...
How the Right Mix of Static Analysis and Dynamic Analysis Technologies Can Strengthen Application Security
In searching for tools to implement an effective application-security strategy, managers have a choice between two technological approaches: dynamic analysis

crm analysis asia  the Right Mix of Static Analysis and Dynamic Analysis Technologies Can Strengthen Application Security In searching for tools to implement an effective application-security strategy, managers have a choice between two technological approaches: dynamic analysis and static analysis. Available in a variety of freeware and commercial automated tools, both approaches promise comprehensive detection of security vulnerabilities. But a truly effective strategy may require a mix of both. Read More...
Microsoft Throws .NET At SMEs, With CRM As Bait
While Microsoft might be honest today with its claims of staying away from the true enterprise-level CRM applications space, no one can be sure that its

crm analysis asia  .NET At SMEs, With CRM As Bait Event Summary On February 26, Microsoft Corporation (NASDAQ: MSFT) announced it would deliver Microsoft Customer Relationship Management (MS CRM) , the first Microsoft business solution built on its .NET platform later this year, possibly as early as October. The move is Microsoft's latest aim at the business application market for small enterprises, a market it ultimately plans to dominate. Accessible from Microsoft Outlook and the Web, MS CRM is devised to enable small Read More...
Using CRM to Sell More
When considering a customer relationship management (CRM) solution, it’s critical to understand the needs of your sales team. All too often, CRM applications

crm analysis asia  CRM to Sell More When considering a customer relationship management (CRM) solution, it’s critical to understand the needs of your sales team. All too often, CRM applications have too much depth and complexity—and as a result, they fall into disuse. Some features may actually increase the effort of your sales people to close a sale. However, you can implement a CRM implementation that fits the needs of your sales team. Find out how. Read More...

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