Abstract: Today's usage of Decision Support Systems (DSS), combined with vetted CRM knowledge bases, allows organizations to save time and money, achieving better and more reliable/fully-documented decisions, a quantum improvement over the widely-used subjective process of selecting complex enterprise software...

Abstract: Today's usage of Decision Support Systems (DSS), combined with vetted CRM knowledge bases, allows organizations to save time and money, achieving better and more reliable/fully-documented decisions, a quantum improvement over the widely-used subjective process of selecting complex enterprise software...

Abstract: Many companies are looking to outsource development and maintenance of their application software. Common reasons that companies outsource application software are to reduce their costs, improve quality, obtain flexible staffing levels, and obtain improved service and support so they can focus on their core competence such as, designing clothes, managing equity portfolios, or running hospitals. Choosing whether to outsource or not is a strategic decision for a company. Once a company has decided to outsource, however, it must still choose an outsourcing approach that best fits it needs. This paper will describe the many different options for application software outsourcing, including the advantages and disadvantages of each alternative.

Abstract: When small to medium businesses shop around for a human resources (HR) solution, their main considerations are whether to go for a hosted or non-hosted solution, or to simply outsource HR functions altogether. It’s important to know the advantages and disadvantages of each before making a selection.

Abstract: The dot-com revolution has left few impressions as significant as the hosted software phenomenon. In fact, its success has caused many organizations with reservations about hosted solutions to think twice. So what exactly are its advantages and disadvantages?

Abstract: This article explores how the proof of concept (POC) fits into the software selection process, when a POC should be undertaken, structural variables, and the advantages and disadvantages of the POC from the client and value-added reseller point of view.

Abstract: Health care organizations have special needs to consider when deciding what type of electronic medical record (EMR) system to implement. This article examines the advantages and disadvantages of on-demand and on-premise EMR systems.

Abstract: The concept of the paperless office has been around for many years, but only recently has this concept been turned into reality. This article analyzes the advantages and disadvantages of having a paperless office.

Abstract: Commercial open source business intelligence (BI) is becoming an alternative to proprietary open source BI for medium and large companies. However, commercial BI solutions have major demerits compared to proprietary BI, and have a long way to go to compete in the market. Discover the advantages and disadvantages of commercial open source BI compared to proprietary BI, and which one may be better for your company.

Abstract: This white paper offers a detailed and informative comparison of the advantages and disadvantages of traditional VPN technologies and SSL VPN solutions—and explains why client-based SSL VPNs offer a valid alternative to conventional remote access software. Discover why there are SSL VPNs, and how they stack up against other solutions in terms of security.

Abstract: As an international leader, the American Management Association (AMA) was focused on maximizing the advantages of instructor-led training, while minimizing its disadvantages. Before adding a blended learning offering to its core business, AMA needed to define its strategic targets, and turned to Eedo Knowledgeware for help. Since launching its blended learning offering, AMA has greatly increased value to its customers.

Abstract: Some social networking tools, such as e-mail and instant messaging, are already used in the public sector. Emerging tools, such as blogs and wikis, can also be beneficial, allowing more efficient sharing of information, and greater input in decision-making processes. But, there are also headaches involved in managing security issues. Learn about the advantages and how to avoid the disadvantages of new collaboration tools.

Abstract: Here's the dilemma. Your largest customer has mandated that, to continue doing business with you, product shipped to their distribution centers must be encoded and labeled with RFID tags. None of your other customers have expressed a need for this requirement in the near term future. You can't afford to lose the business and revenue; nor can you justify a full-blown RFID implementation costing several hundreds of thousands of dollars. This is not a business nightmare. This is reality. This white paper looks at a compromise position offered by 3i Infotech and its warehouse management solution, ORION™ Enterprise WMS. This position is aptly described in the industry as the slap'n'ship approach to the RFID dilemma. This paper looks at the advantages and disadvantages of slap'n'ship and how ORION™ Enterprise WMS can preserve and maximize your initial foray into RFID.

Abstract: Choosing between an open-source content management system (CMS) and a commercial product can have a strategic impact on an organization. This white paper outlines the advantages and disadvantages of open-source solutions compared to the Telerik Sitefinity solution in terms of installation costs, support, integration, usability, upgrades, standards compliance, user training, and return on investment (ROI).

Abstract: Do you understand the differences between open source and closed source (proprietary) software? To make an informed decision when choosing between them, you need to know the advantages and disadvantages of each. The main issues in the debate include cost, service and support, innovation, usability, and security. Get a closer look at open source and closed source software solutions so you know what’s right for your needs.

Abstract: Investing in a customer relationship management (CRM) system can increase sales productivity and represent an addition to, not a subtraction from, your company’s bottom line. But a return on investment (ROI) from CRM software depends on whether you’ve identified strategies that leverage the CRM system’s sales productivity. Find out how to formulate CRM strategies before you choose a CRM solution, and compare CRM products.

Abstract: Hearing confusing messages from your customer resource management (CRM) and enterprise resource planning (ERP) vendors? You may be dealing with dozens of software vendors and system integrators, each one praising the benefits of his solution. Among these proposals, one claims not only to efficiently manage the entire customer life cycle, but also to take full advantage of your previous technology investments. Your incumbent ERP system vendor also has a CRM solution, and praises the benefits of the tight integration of both systems. The question then is, how do you know whether this solution is the best for you? Request your copy of Integrating CRM with ERP compliments of Baseline Consulting. The report gives you the criteria to use when formulating your strategy of integrating CRM with ERP, best practices of CRM implementation, dealing with ERP integration, and how to integrate CRM with ERP impacts the value chain.

Abstract: Customer relationship management (CRM) is rapidly morphing from a customer management model to one of customer engagement. Social networks, podcasts, blogs, and wikis are enabling customers to become advocates, and not simply the targets they were in the traditional CRM process. The same techniques are also being used within the CRM industry itself to create a content-rich, social media environment for CRM professionals. Find out what these sweeping changes mean to businesses and CRM professionals alike, as TEC's director of research Wayne Thompson sits down with Paul Greenberg and Bruce Culbert of BPT Partners, a leading CRM consulting firm.

Abstract: Microsoft's foray into the CRM arena has not been a bed of roses, despite its indisputably large marketing muscle and R&D investment, its strong channel, traditionally attractive pricing policies, and the aura and experience within the market segment. Microsoft CRM remains both a threat and an opportunity for the most nimble mid-market CRM vendors. Microsoft’s entry with CRM evangelism through an array of seminars nationwide has bolstered the market’s awareness of the need for CRM applications.