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The 2008 Handbook of Application Delivery: A Guide to Decision Making
IT organizations can no longer manage networks in isolation from the applications they support, requiring a shift from focusing on devices to a focus on

context diagram of crm  application environment. In the context of network and application optimization, if the company either already has or plans to consolidate servers out of branch offices and into centralized data centers, then as described later in this section, a WAFS (Wide Area File Services) solution might be appropriate. If the company is implementing VoIP, then any Branch Office Optimization Solution that it implements must be able to support traffic that is both real-time and meshed, and have strong QoS functionality Read More

CRM for Financial and Insurance Markets
Customer relationship management (CRM) focuses on the retention of customers by collecting data from all customer interactions with a company from all access points (by phone, mail, or Web, or&n...
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Documents related to » context diagram of crm


Enterprise Information Management: Strategy, Best Practices, and Technologies on Your Path to Success
New data sources, unstructured data, and greater volumes of data than ever before are creating an information overload. Plus, customers’ demands for faster

context diagram of crm  organization for their unique context are the foundation upon which the people, processes, and technology are constructed. Technology: The last and probably most visible of the quadrants is Technology. The simple fact is paper and pencil went the way of the buggy whip when it comes to managing information—and today’s spreadsheets are close behind. Technology—including software applications, databases, and middleware, among others—is the quadrant responsible for information delivery. However, techn Read More
AuraPortal: A BPM Vendor Worth Checking Out
AuraPortal, a new business process management (BPM) vendor, offers a solution that creates business process execution models without the need for heavy IT

context diagram of crm  automatic documents with process context data, system tasks, etc. AuraPortal Form Editor is one of the most powerful tools in the market (see figure 8). It provides a variety of functionalities, without the need for programming. Its distinct Dynamic Activated Divisions (DAD) feature permits users to have a vast amount of information on the same screen—dynamically activated (some BPM vendors refer to this capability as Adaptive Desktop). The editor converts a personal task form, within a process, into a Read More
Adopting Service-oriented Architecture Increases the Flexibility of Your Enterprise
Time was, information technology (IT) systems lasted much longer. Organizational restructuring was uncommon, as business did not really require it. However

context diagram of crm  used in the right context. Such a transformation is an evolutionary process that includes the harnessing of technology, processes and people. This evolution is captured in the form of a road map comprising a five-stage process (Figure 4) depicted in the SOA evolution model. Not every enterprise must aim to adopt SOA at the highest level. Each enterprise has unique business objectives and hence this decision should be taken based on the factors such as: The vision The business goals and objectives The indu Read More
Supercharging SOA
IT managers realize that service-oriented architecture (SOA) projects are no longer an “if”@they’re a “when.” SOA can help achieve your number-one goal

context diagram of crm  SOA landscape. They get context to their searches and are able to pool the results into a single view, Kogut says. He adds that overlaying SOA atop existing applications is a cost saver for the university. SOA makes all of this easier, he says. III. Change the channel As IT groups deploy SOA, they are finding that it opens up the range of channels for them to reach users. Respondents to the survey expect that support for mobile channels will double in the next three to five years. In the near term, the Read More
Access Commerce Spices Up North American CRM Fray
In May, Access Commerce, a French CRM vendor, announced the opening of its first USA office in San Diego, California. During Explore 2000, QAD’s annual user

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Analysis of Active Voice's Acquisition of PhoneSoft, Inc.
Active Voice will integrate all of PhoneSoft's functionality into their existing

context diagram of crm  voicemail,faxing,voice mail,business telephone,notes 8.5,unified messaging,virtual phone,800 service,domino server,phone answering system,domino notes,digital phone system,virtual pbx,free voicemail,telephone answering service Read More
CRM Without Workflow Is Not CRM: How to Maximize Sales and Service Productivity
Since there are multiple vendors offering hosted customer relationship management (CRM) applications, the buyer’s toughest decision is finding a vendor that

context diagram of crm  Without Workflow Is Not CRM: How to Maximize Sales and Service Productivity CRM Without Workflow is not CRM: How to Maximize Sales and Service Productivity If you receive errors when attempting to view this white paper, please install the latest version of Adobe Reader. Intuit products and services assist customers in North America, Asia, Europe and Australia, with offices in the United States, Canada, the United Kingdom and other locations. Inutuit has completed the purchase of certain products Read More
The Best of Both Worlds: Gain Flexibility through Multiple Models of Software Delivery
Lower IT costs, faster return on investment (ROI), and better security@just a few of the promises the software-as-a-service (SaaS) business model makes. SaaS

context diagram of crm   Read More
CRM is Busting Out Of Its Britches: Operational, Analytical, and Collaborative CRM Are Born
Back in the early 90’s, ‘CRM’ wasn’t even a trendy acronym. You had a few players thinking beyond 'stovepipe' enterprise applications, but not much beyond

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Maximizer CRM 12: Salesforce Automation Certification Report
Maximizer CRM 12 is now TEC Certified for online evaluation of salesforce automation (SFA) solutions in the Customer Relationship Management (CRM) Evaluation

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EBSuite CRM
The EBSuite CRM web-based solution uses J2EE and Web Services technologies, and includes sales force automation (SFA), customer support and help desk

context diagram of crm  ebsuite crm,sales force automation online,sales force automation pda,salesforce integration,dealership crm software,crm hosted software,crm equipment,ebsuite crm,on demand crm,customer relations management crm,crm customer relation management,sales force automation online,sales force automation tools,j2ee crm Read More
CRM for Manufacturing vs. Regular CRM
A couple of weeks ago, I published a blog post called Customer Relationship Manufacturing. In this blog post, I described the symbiosis between the sales and

context diagram of crm   Read More
Maximize the Green Efficiency of Multi-Site National Rollouts of Technology
The service industry consumes millions of gallons of fuel and expends trillions of pounds of carbon monoxide each year as trucks roll to installation and

context diagram of crm   Read More
Managing the Total Cost of Ownership of Business Intelligence: A 360-Degree Perspective
For many companies, total cost of ownership (TCO) of business intelligence (BI) solutions is out of control. And the problem is growing, fueled by ever

context diagram of crm  BI TCO,business intelligence TCO,IT spend,strategic information management Read More

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