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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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Visit the TEC store to compare leading software solutions by funtionality, so that you can make accurate and informed software purchasing decisions.
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 contact saline solution


Building the Small Contact Center
Until recently, customer interaction technologies were often considered too complex and costly for all but the largest businesses to justify. But today that

contact saline solution  the Small Contact Center Building the Small Contact Center If you receive errors when attempting to view this white paper, please install the latest version of Adobe Reader. Zeacom, the leading provider of Contact Center and Unified Communications (UC) software and services. Source : Zeacom Resources Related to Building the Small Contact Center : Contact Management System (CMS) (Wikipedia) Building the Small Contact Center Contact Centers is also known as : Contact Center Application , Contact

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Sales Force Automation (SFA)

Sales Force Automation (SFA) systems help sales and marketing teams with functions related to taking orders, generating proposals or quotes, managing territories, managing partners, and maintaining contact data. Systems often include various levels of analytic and reporting capabilities. 

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SAP Business Communications Management Rapid-deployment Solution for Improved Customer Service


Contact center solutions are often rigid and hardware based, making it difficult and expensive to respond effectively to customer needs. An effective response leverages all of your organization’s expertise to deliver an effective customer experience. This paper discusses a comprehensive solution that provides an advanced, all-IP contact center communications solution.

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Purchasing CRM for Contact Centers


Every business is in business to generate revenue. The more revenue generated, the happier everyone is. A company’s call center is no different. But how do you manage your call center to run as efficiently and productively as possible? While CRM software will represent an investment when initially implemented, it offers the possibility for a favorable return on investment. See how a CRM solution can benefit your call center.

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Sword Ciboodle and SAS Analytics Intelligent Contact Center: Product Overview


The market for contact center solutions is divided between customer relationship management (CRM) solutions and call center solutions, typically from different providers. On top of that, business intelligence (BI) vendors offer tools and add-ons to analyze contact center data. This means that if you require “the complete package,” you’ll need two or three different solutions. Naturally, these

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InfiniteKM: Knowledge Management for Sales Channels and Contact Centers


InfiniteKM, a cloud (and on-premise)-based sales and service enablement platform, helps organizations’ sales channels and contact centers run smoothly and optimally. The platform has been developed by Infinite Media, and has evolved over the 15 years of experience the vendor has amassed working with some of the best-known brands in the world, such as Xerox, GE Mabe, ScotiaBank, John Hancock

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Selecting an ERP Solution: a Guide


Looking for the right enterprise resource planning (ERP) package for your small to medium business (SMB) can be a daunting task. A fair amount of information is available about the actual software packages, but there is little advice on how to choose the right one. Learn strategies for a successful software selection—from initial requirements gathering, to evaluation, selection, and final implementation.

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Beyondsoft outsourcing solution


Beyondsoft is an IT outsourcing company with global delivery centers. Beyondsoft offers IT consulting, application development and maintenance (ADM), enterprise resource planning (ERP), and and business process outsourcing (BPO) services to clients across the globe. The company focuses on achieving the highest quality in its deliveries and becoming a trusted brand to achieve consistent growth in its repeat business with its clients

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Choosing a Key Management Solution


The modern enterprise deploys a variety of server platforms, operating systems, and programming languages. A major barrier to deploying encryption has been the challenge of accessing encryption keys from these widely divergent environments. This paper helps define the key management needs of your enterprise, while defining the elements necessary to reduce the technical challenges and cost of deployment.

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Confronting International Regulatory Compliance: Web-based GTM Solution


TradeBeam offers a hosted GTM solution. Its ongoing acquisitions will eventually create an end-to-end solution linking physical and financial supply chains enabling companies to manage and execute global trade activities from a single software platform.

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Finding the Right BPM Solution-and Making It Work for You


In a previous blog post, I discussed the importance of data management capabilities of a business intelligence (BI) solution. To recap briefly, the Pareto chart below reveals the most sought-after functionalities of BI software solutions according to TEC data, with data management and business performance management (BPM) coming out on top. Now let’s discuss the second most popular functionality

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Industry Solution for Microsoft Dynamics AX by Edgewater Fullscope Is Certified


It’s my pleasure to announce that another software product within the manufacturing ERP model has been recently certified by TEC. The Process Industry solution for Microsoft Dynamics AX, developed by Edgewater Fullscope, now features the “TEC Certified Product” badge in TEC’s IT Showcase, meaning the software vendor has filled out TEC’s functionality questionnaire and gone through a comprehensive

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