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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 component of crm .ppt

Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Field Service Management (FSM)

Field service management (FSM) software is a set of functionalities for organizations or departments within organizations that have as main focus the intallation, maintanance, reparing, and meter reading for industries relying heaviling on equipment. FSM workers require functionality for customer engagement management, service and asset management as well as workforce management. Since most activities in FSM take place outside of the office, mobility is a big component of the a FSM software solutions. Typically, FSM software is not used as a stand-alone solution, as it needs to integrate with Financials, ERP, CRM and EAM to ensure accurate data exchange. Even if its main purpose is to maintain and repair equipment, it can also be used to gather customer satisfaction and equipment performance feedback. To allocate human resources efficiently, workforce management is an integral part of an FSM system. 

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TEC's Mid-market ERP-Distribution Buyer’s Guide


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component of crm .ppt  Issue As a key component of its ongoing strategy to optimize inventory, strengthen relationships, and increase sales volume, IBT, Inc. decided that it needed to implement steps to get products to customers more quickly and efficiently. With about 26,000 orders handled per month and about 80,000 SKUs in 46 locations, streamlining the process appeared to be a monumental task. Darrell Hensley, corporate operations manager, explains, Our goal was to reduce our $24 million-dollar on-hand inventory by 30 Read More

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component of crm .ppt  ROI is a key component of ensuring your project is focused on the right areas and the company''s investment is justified. The process should bring both business and IT owners to the table to jointly assess risks, costs, and benefits to form the business case. Justifying the project actually serves multiple purposes: Helps a company understand the scope of its implementation and prevents scope creep in later project stages Creates a focus on anticipated outcomes and benefits Creates a framework for sound Read More

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component of crm .ppt  (ECOs) quicker, and improve component reuse, etc. -- but what will the overall business impact be? That''s the message that executives must hear. For example, when making this presentation, talk to them in terms of: How PLM can help your company achieve a higher success rate with development projects - to more consistently meet or exceed stockholder (and customer) expectations for on-time product delivery. How PLM can help you develop more new products faster, of higher quality - enabling your products to Read More

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component of crm .ppt  complete product record including component data, bills of materials (BOMs), engineering changes, documentation, projects, quality assurance and corrective and preventative action (CAPA), and training requirements information. The system is designed to manage product content information such as BOMs, component attributes, design drawings, datasheets, and vendor (manufacturer and supplier) information. It automates requesting, tracking, and executing changes on product information. Omnify leverages an Read More

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component of crm .ppt  s eWarehouse provides Groschopp with added control of the entire life cycle of its inventory Groschopp initially purchased TCM in 1994 and subsequently expanded its usage to over 40 TCM licensed users and 12 data collection users. Groschopp has evolved into an expert user of the entire suite of TCM applications, including MRP, MPS, and Shop Floor Control with complex scheduling. One of their main objectives was the ability to bin track and optimize inventory, leading both to cost savings and also Read More

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component of crm .ppt  products that support pluggable components, so customers can have both best-of-breed and integrated suites, but she doesn''t expect that movement until 2003. The third movement, designed to promote the second one, above, is independent software vendors that are defining integration interfaces - a common language - in which different applications could speak to each other if they choose to. Put a bit more technically, they provide infrastructures to encapsulate applications within objects, and allow the Read More

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component of crm .ppt  Success Story: University of Maryland School of Medicine The University of Maryland School of Medicine had already experienced VMware technology as a way to consolidate its servers; what it didn’t realize was that the company’s solution could also address its disaster recovery needs. By combining two storage technologies—creating a common storage area network (SAN)—the school has reduced unexpected downtime from hours to seconds and has saved thousands of dollars in hardware costs. Read More

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component of crm .ppt  for Financial and Insurance Markets Customer relationship management (CRM) focuses on the retention of customers by collecting data from all customer interactions with a company from all access points (by phone, mail, or Web, or in the field). The company can then use this data for specific business purposes by taking a customer-centric rather than a product-centric approach. CRM applications are front-end tools designed to facilitate the capture, consolidation, analysis, and enterprise-wide Read More

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component of crm .ppt  CRM Concepts in ERP Systems If you''re a manufacturer or distributor considering an enterprise resource planning (ERP) system with an integrated customer relationship management (CRM) application, you need to find out how far the CRM concept really extends to other elements of the ERP system, such as order frequency, buyer habits, specific customer invoicing requirements, etc. How vendors answer the eight crucial questions in this report will tell you what you need to know. Read More

NetSuite CRM+


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component of crm .ppt  CRM+ NetSuite is a cloud customer relationship management (CRM) solution that delivers a real-time 360-degree view of your customer experience, from lead and opportunity through to sales order management, upsell, renewals, and service.   In addition to advanced sales force automation (SFA), customer support, and marketing automation, NetSuite CRM+ delivers capabilities well beyond those offered by traditional CRM systems, including quotes, order management, commissions, sales forecasting, and Read More

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component of crm .ppt  CRM. It includes the components of CRM software that interact with the Back Office applications (such as ERP, SCM, and e-Procurement) in order to get product moving ; it includes all of the business intelligence to automate or help facilitate the daily tasks of the Service, Marketing, and Sales teams, and to move information between them, and out to the Logistics and Financial folk; it also facilitates the flow of information to and from the forces in the Field, both Sales and Service. In a simple way, Read More

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component of crm .ppt  Acquisition of PeopleAnswers Foregrounds Big Data Behavioral Analysis of Employees Infor has announced the acquisition of PeopleAnswers, a company specializing in predictive talent analytics. The financial terms of the deal have not been disclosed. Founded in 2001, PeopleAnswers developed a cloud-based (multitenant software-as-a-service [SaaS]) solution meant to help companies with employee selection, retention, and succession planning. PeopleAnswers’ application maps the behavioral DNA of Read More

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component of crm .ppt  Advances Its CRM Solution with Zoho CRM Document Library Zoho has announced the Zoho CRM Document Library —an application that allows sales teams to share sales collateral, materials, proposals, and other relevant material. The tool is integrated with Zoho CRM, allowing users to access documents from within Zoho while avoiding the use of external document management systems such as Zoho Docs or Google docs. Furthermore, Zoho CRM Document Library ensures correct document versioning and allows users Read More

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component of crm .ppt  - each are essential components to realizing ROI from a CRM application. The Six Essential Elements of Workflow in a Hosted CRM Application A Process Engine: This is central to the concept of workflow - it executes the business process as defined by user. Further, the engine should track progress continuously and ensures that the correct sequences of process steps are followed as dictated by business rules. Usability and Process Definition: A non-technical business user should be able to define business Read More