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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 companies with crm problems


CRM for Manufacturing vs. Regular CRM
A couple of weeks ago, I published a blog post called Customer Relationship Manufacturing. In this blog post, I described the symbiosis between the sales and

companies with crm problems  Customer service allows manufacturing companies to create, assign, escalate, and resolve issues, also called cases or tickets. Valuable information is provided by customers during this process, which can then be used to improve the quality of products and services. •    A customer portal can be a very efficient tool to get feedback from customers about their consumption and usage habits. This information can be gathered into a single data source and then used to determine changes in customer

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

CRM for Financial and Insurance Markets

Customer relationship management (CRM) focuses on the retention of customers by collecting data from all customer interactions with a company from all access points (by phone, mail, or Web, or in the field). The company can then use this data for specific business purposes by taking a customer-centric rather than a product-centric approach. CRM applications are front-end tools designed to facilitate the capture, consolidation, analysis, and enterprise-wide dissemination of data from existing and potential customers. This process occurs throughout the marketing, sales, and service stages, with the objective of better understanding one’s customers and anticipating their interest in an enterprise’s products or services.  

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CRM Success for Fast Growing Companies: What Every Small and Midsized Business Needs to Know


When creating a seamless value chain, it is essential to focus on the customer. However, information, data, and processes are key when planning the complex merger of processes, technologies, and culture. Additionally, a successful value chain recognizes that partners, vendors, suppliers, and employees play a vital role to ensure that customer values are both recognized and realized.

companies with crm problems  improved delivery infrastructure as companies partnered with UPS, FedEx and other carrier services. Delivery from Europe to the U.S. could be three days or even less in some cases. But most importantly, information became easily available in both large quantity and in new trusted forms. It could be downloads of Acrobat-formatted brochures, white papers and product manuals. Even more importantly, experiences with the products and services you were interested in were instantly available from peers who had Read More

Creating Business Value with Communication-enabled CRM Processes: Enhancing Marketing, Sales, and Service


Customer relationship management (CRM) issues can often be traced to ineffective processes involving human communication. But you can overcome the limitations of marketing, sales, and service processes. With communication-enabled business processes—powered by communications systems integrated with business applications—you can have more visibility into interactions and improve your end-to-end performance. Learn more.

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PeopleSoft Completes Acquisition of Vantive; Vantive CRM Applications Integrate with PeopleSoft and Other ERP Systems


On January 3, 2000 PeopleSoft Inc. announced it had completed its acquisition of The Vantive Corporation, the world's second-largest independent supplier of customer relationship management (CRM) solutions. The transaction was completed December 31, 1999 with the issuance of approximately 28 million shares of common stock and options to purchase common stock, and is anticipated to be accounted for as a pooling-of-interests. The acquisition of Vantive makes PeopleSoft the only enterprise software company offering a full suite of CRM products that integrate tightly with PeopleSoft and other major back-office applications.

companies with crm problems  and business intelligence provide companies with a 360-degree view of their business. PeopleSoft is now the only company in the world that can truly provide organizations worldwide with a proven, enterprise solution for eBusiness, said Craig Conway, president and chief executive officer at PeopleSoft. The Vantive acquisition adds more than 30 widely used products in use by more than 860 customers around the world to PeopleSoft's repertoire of nearly 100 products for ERP, eCommerce and business Read More

How 5 Companies Increased Revenue and Profitability with Leadership and Customer Relationship Management Software


Small to medium businesses (SMB) want to stay competitive, increase revenue, and remain profitable at the same time. This can be a challenge. Whether companies find this challenging because of a slow economy, market saturation, or other reasons, many companies are re-evaluating business strategies and internal processes to overcome these obstacles. For many successful companies, creating a customer-focused business strategy was the first step. Learn how leadership and customer relationship management software can help breed corporate success.

companies with crm problems  five examples of how companies are winning with a customer -focused culture, redefined business processes, and CRM software tools. They are succeeding in their commitment to satisfying customers throughout their life with the company, and building profitable relationships by doing so. Senior Flexonics Pathway Seven years ago, when David F. McGrath, Director of Sales & Marketing at Senior Flexonics Pathway, started with the firm, they were ranked sixth domestically and tenth global lyin their industry Read More

The Ken Blanchard Companies


Founded in 1979, the Ken Blanchard Companies developed leadership training system Situation Leadership II. Other focuses include organizational leadership consulting, leadership skill training, coaching, and executive development.

companies with crm problems  Ken Blanchard Companies Founded in 1979, the Ken Blanchard Companies developed leadership training system Situation Leadership II. Other focuses include organizational leadership consulting, leadership skill training, coaching, and executive development. Read More

Dynamics CRM: Customer Relationship Management (CRM) Competitor Analysis Report


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Exactus CRM


EXACTUS CRM is comprised of integrated sales, marketing, and customer service modules. Its features include sales, marketing, and customer service functionality, as well as potential customer and opportunity management, and marketing campaigns lists. It also offers complete customer history overviews, automated event management, and search functionality within a knowledge base.  

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Understanding New CRM Functionality: Approaches to Ensure a Well-planned Successful CRM Implementation


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companies with crm problems  need modification or improvement. Companies with a clear understanding of what they need from a CRM solution—as well as of what CRM means to their business—are more likely to succeed. To clinch that success, some key elements should be assessed first. Read More

Procurement Savings with SAP SRM Rapid-deployment Solution: Get Fast Results with Preconfigured SRM Software and Services




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On-Premise vs. On-Demand CRM


When looking to acquire an initial customer relationship management (CRM) solution or replace an existing deployment, a host of considerations must be made, not the least of which is choosing between an on-demand or on-premise solution. Both the on-demand and on-premise models have pros and cons, as well as risks and rewards. Download this white paper and know what you need to consider before making a final decision.

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Top Software for Food and Beverage Companies


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Maximizer CRM


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companies with crm problems  CRM Maximizer CRM is an integrated sales, marketing, and customer service and support management solution accessible via multiple platforms: Web, mobile, and desktop. It offers simple-to-use list-based views, with customizable column setups and reports to display all the important details of each contact on one screen. It is easily configurable for organizations in any industry and is a key tool to optimize sales processes, enhance marketing initiatives, and improve customer service. Maximizer Sof Read More

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