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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 companies that have implemented sap crm services


Giving Trade Companies a Fast Start: SAP Business All-in-One Fast-start Program
As a midsize wholesale distributor, you need to stand out from your competition while improving efficiency. SAP Business All-in-One Solutions offer software

companies that have implemented sap crm services  national reporting requirements. Trade companies must adhere to internal guidelines and ensure secure access to generate the consistent and accurate results stakeholders expect. The SAP Business-Allin- One solution supports a wide range of planning processes and forecasting, as well as cost calculations, to help you track your business accurately. Forms and Reporting Reporting financial and operational results can consume large amounts of time and energy if the infrastructure lacks automation or makes

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Field Service Management (FSM)

Field service management (FSM) software is a set of functionalities for organizations or departments within organizations that have as main focus the intallation, maintanance, reparing, and meter reading for industries relying heaviling on equipment. FSM workers require functionality for customer engagement management, service and asset management as well as workforce management. Since most activities in FSM take place outside of the office, mobility is a big component of the a FSM software solutions. Typically, FSM software is not used as a stand-alone solution, as it needs to integrate with Financials, ERP, CRM and EAM to ensure accurate data exchange. Even if its main purpose is to maintain and repair equipment, it can also be used to gather customer satisfaction and equipment performance feedback. To allocate human resources efficiently, workforce management is an integral part of an FSM system. 

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Documents related to » companies that have implemented sap crm services

SAP Opens The ‘Miss Congeniality’ Contest


While SAP’s determination to become enterprise applications Web Esperanto evangelist is of paramount importance to its customers and for the general market direction, one should by no means expect short-term tectonic moves.

companies that have implemented sap crm services  the past. This allows companies to protect existing investments and add new functionality that can be easily designed, built, deployed, accessed and combined with existing Web services and syndicated across division, company and geographic boundaries. Market Impact SAP has been following up on what it committed to at SAPPHIRE last summer. The unveiled product architecture was devised as the technical underpinnings of the Five Pillar strategy that SAP rolled out then (see SAP - A Humble Giant From The Read More

Welcome to the CRM Mid-Market Abyss-PeopleSoft


As the market shifts from sophisticated enterprise CRM implementations to the more competitive and overcrowded mid-market-large enterprise vendors tend to step on mid-market vendor's toes. The real concern is to determine whether the mid-market cultural and functional differences are well understood and acted upon or do the large players simply offer a smaller mockup of their existing enterprise solutions. This article, which evaluates the PeopleSoft mid-market CRM solution, is the first of a series of research articles that focus on the mid-market applications provided by large CRM vendors.

companies that have implemented sap crm services  this business space for companies that have implemented best practices and incrementally have improved demarcation of job descriptions. The largest vendors address this space more effectively than they do the typical SME space, but they still do not have a clear understanding of the difference between these organizations and large enterprises. The processes embedded in good SME CRM software applications have to be flexible enough to recognize constantly shifting roles and responsibilities. Often to be Read More

Delivering Operational Excellence with Innovation: Enterprise Services Architecture for Enterprise Resource Planning


Changing business practices, especially those that consolidate business and IT functions, requires careful research and decision making. For companies needing to move beyond traditional enterprise resource planning (ERP) systems, enterprise service applications (ESA) can help reduce the complexity of having disparate IT systems. Find out about the benefits of ESA and how it can help you achieve operational excellence.

companies that have implemented sap crm services  conduct business with smaller companies that might not have online access. Because traditional systems do not fully address the end-to-end process, the agencies create a wealth of offline data through administrative paperwork, e-mail, faxes, mail, and other methods of offline communication. The staff must then spend non-value-added time sorting the offline information and tying it back to, or reentering the data into, appropriate systems for compliance purposes. To innovate this process and ensure Read More

Giving Service Companies a Fast Start: SAP Business All-in-One Fast-start Program


Whatever you offer as a service provider, success depends on how well you manage key accounts to ensure long-term relationships and the highest possible margins. But with today’s challenges, it’s difficult to maintain market share, let alone grow. SAP’s All-in-One fast-start program offers a solution that can help you maximize client and service-line profitability by supporting industry best practices. Learn more.

companies that have implemented sap crm services  functions. Functionality for Service Companies SAP Business All-in-One functionality supports service industry best practices in the following categories: Services Accounting Controlling Forms and reporting Services The SAP Business All-in-One solution helps improve your visibility into data so that you can better manage your financial and operational performance throughout the client life cycle. Functionality includes contract management and billing for fixed-price and resource related engagements, as Read More

Customer Relationship Management Showdown: Microsoft Dynamics CRM vs. Oncontact CRM vs. SageCRM


For this Showdown, we looked at all three of the main CRM modules: sales force automation, marketing automation, and customer service and support. To eliminate any chance of bias and to ensure a level playing field, all the criteria that make up these three modules in our CRM Evaluation Center were given equal weight and priority. In other words, no area of functionality was treated as being more important than any other.

companies that have implemented sap crm services  Relationship Management Showdown: Microsoft Dynamics CRM vs. Oncontact CRM vs. SageCRM Customer Relationship Management Showdown: Microsoft Dynamics CRM vs. SageCRM vs. Oncontact CRM Hi, I’m Larry Blitz, editor of Technology Evaluation Centers’ (TEC) Vendor Showdown series. Today's Showdown pits three leading customer relationship management (CRM) vendors’ solutions against each other in a head-to-head contest: Microsoft Dynamics CRM vs. Oncontact CRM vs. SageCRM . We hope you find this Read More

CRM: Past, Present, and Future


Most customer relationship management (CRM) software users take for granted that they can track customers, send mailings, or assign requests to customer service representatives. Users today enjoy CRM systems that are highly accessible, both from a cost and technological point of view. But this was not always the case. TEC analyst Raluca Druta surveys the history and evolution of CRM with a view to defining the CRM of the future.

companies that have implemented sap crm services  Past, Present, and Future Most customer relationship management (CRM) software users take for granted that they can track customers, send mailings, or assign requests to customer service representatives. Users today enjoy CRM systems that are highly accessible, both from a cost and technological point of view. But this was not always the case. TEC analyst Raluca Druta surveys the history and evolution of CRM with a view to defining the CRM of the future. Read More

Understanding SOA, Web Services, BPM, BPEL, and More Part One: SOA, Web Services, and BPM


In the larger schema of things, SOA would espouse general, more abstract concepts of software reusability and encapsulation within certain boundaries (as to then provide access to that software via defined interfaces), Web services would then make these SOA concepts vendor-independent due to their use of generally accepted standards, while BPM and BPEL would be some of the engines making the whole system work.

companies that have implemented sap crm services  much more difficult when companies try to leverage that capability for creating new business processes. The business logic required for event-driven routing and matching information is typically more complex than traditional point-to-point data-based integration (e.g., demanding a service to send all domestic customer data to system A, and all foreign customer data to system B; or, when a purchase order is received, the order acknowledgement should be sent back). If Web services offer the technical Read More

Understanding SOA, Web Services, BPM, and BPEL Part Two: BPEL and User Recommendations


In a somewhat simplified language, while Web services allow applications to easily exchange and reuse information, it is only when they are orchestrated (coordinated) into long-running business flows or processes that enterprises can realize their true value.

companies that have implemented sap crm services  be also felt by companies that supply products and services to consumers, regardless of their size. Enterprises should scrutinize the applications they already have and then define what services it is that they really need. Even many latest applications that are already SOA-enabled might still be at a low level of business abstraction, while ironically, some legacy applications might be easier to encapsulate and integrate. Businesses can already create and utilize Web services that can be reused by other Read More

Maximizer CRM: Customer Relationship Management (CRM) Competitor Analysis Report


This comprehensive, customer relationship management (CRM) knowledge base covers the full range of CRM functionality. Modeled especially to help clients requiring modern B2B or B2C solutions, it covers marketing automation, sales force automation, customer service and support, partner management, contract management and creation, project and team management, Internet sales, e-mail response management, analytics, and important technical criteria.

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SAP Jam


SAP Jam brings together several types of social collaboration including social networking, collaboration with external participants (customers, recruits, partners, vendors, suppliers), structured collaboration for problem solving (business tools to strategize, rank items, enabling groups to weigh in on options, etc.), and business process integration. This combination of features enables businesses to seamlessly bring social into any process: social learning, social opportunity management, collaborative customer engagement, etc.

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Real-time Performance: SAP Business Suite Running on SAP Sybase Adaptive Server Enterprise


A database platform built with real-time requirements in mind can help your company improve overall data management capabilities and achieve efficiencies in application cost, responsiveness, and reliability while setting the stage for future growth. This paper presents a compelling case for choosing an optimized relational database management system (RDBMS) for your transactional applications, and discusses how to quickly migrate to a new database with minimal disruption and cost.

companies that have implemented sap crm services  SAP Business Suite,SAP Sybase Adaptive Server Enterprise,SAP Sybase ASE,transaction processing environment,relational database management system,real-time data platform Read More

Advisory Services


TEC's Advisory Services are designed to supplement your selection project with on-site support and guidance from our software selection experts.

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Leveraging CRM for Midsize Company Growth


Customer relationship management (CRM) strategies, principles, and technologies play a pivotal role in helping organizations grow from small, entrepreneurial companies with ad-hoc processes, into several hundred million dollar powerhouses. This document covers the basics, providing some helpful guidelines, and providing a rough, general framework for you to begin your initiative.

companies that have implemented sap crm services  grow from small, entrepreneurial companies with ad-hoc processes, into several hundred million dollar powerhouses. This document covers the basics, providing some helpful guidelines, and providing a rough, general framework for you to begin your initiative. Read More

SAP Business All-in-One


Through the SAP Business All-in-One platform, people in businesses around the globe are improving relationships with customers and partners, streamlining operations, and achieving significant efficiencies throughout their supply chains. Today, more than 17,000 companies in over 120 countries run more than 44,500 installations of SAP software.

companies that have implemented sap crm services  Today, more than 17,000 companies in over 120 countries run more than 44,500 installations of SAP software. Read More