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When ERP and CRM Connect in the Cloud
In early 2011 Plex Systems announced that it has integrated its software-as-a-service (SaaS) enterprise resource planning (ERP) product with salesforce.com’s

cloud crm system  the success of integrated cloud ERP and CRM offerings from, say, NetSuite or Epicor Express ? PF: While this development has some strategic implications, it was a strictly tactical move to meet the requirements of a handful of customers who use Sales Cloud 2 (as well as to satisfy some of our internal team members). Again, salesforce.com didn't really have any input on the project. TEC: Do Plex and salesforce.com have any joint customers? Is Plex Online part of the AppExchange marketplace now? PF: We Read More...
CRM for Financial and Insurance Markets
Customer relationship management (CRM) focuses on the retention of customers by collecting data from all customer interactions with a company from all access points (by phone, mail, or Web, or&n...
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Documents related to » cloud crm system


Cloud Assets: A Guide for SMBs-Part 3
Cloud computing is allowing small to medium businesses (SMBs) to gain access to premium enterprise solutions without the traditional price tag of hardware and

cloud crm system  the final installment on cloud assets designed to help small to medium businesses (SMBs) looking to incorporate cloud services into their information technology (IT) infrastructure. The two previous entries in this trilogy were about the basics of cloud computing and the procurement of cloud services, which gave you the necessary tools to initiate, broker, and implement a cloud solution to support your business. Now let’s close the loop by formulating a comprehensive picture of managing cloud assets, Read More...
(Forgotten) CRM and ERP Kingdoms in the Making?
Enterprise resource planning (ERP) and customer relationship management (CRM) vendor Consona is determined to establish a CRM “kingdom” based on Consona

cloud crm system  it will have a cloud offering that will overcome the shortcomings of the first generation of SaaS/cloud products. For more details, see Consona’s Tim Hines’ blog post on SaaS 2.0 . Additionally, Consona’s CRM product features a data structure that is quite distinct: Onyx had long grouped its products around the primary interfaces that users employ, allowing customer, partner, and employee interaction through separate portals. Underpinning this is an e-business engine backbone, where all CRM data is Read More...
Jive Unveils Summer Cloud Release
Jive Software, Inc. introduced the Summer cloud release with advanced gamification (powered by Bunchball), new business analytics tools, and enhancements to

cloud crm system  Unveils Summer Cloud Release Jive Software, Inc. introduced the  Summer cloud release  with advanced gamification (powered by Bunchball), new business analytics tools, and enhancements to Jive Anywhere and Jive StreamOnce. The Advanced Gamification module has been made available for cloud communities where users can create missions and offer rewards as well as access a reputation center to view their rewards and opportunities for gaining even more rewards. The module also provides 130 different Read More...
Cloud ERP Wars Intensifying in Full Force(.com)
The first of week of May marked a flurry of news by up-and-coming cloud enterprise applications vendors. During salesforce.com’s Cloudforce event in Chicago

cloud crm system  are certainly validating the cloud ERP space. I don't think they are anywhere as functional and industry-specific as Plex Online , Epicor Express , and SAP Business ByDesign , but, for the Salesforce CRM users that need business-to-business (B2B) commerce with basic manufacturing and assemble-to-order (ATO) functionality with inherent mobility ( Salesforce Touch ) and social (embedded Salesforce Chatter ) capabilities, I can see how they can be attractive, especially with transparent subscription pricing Read More...
Social CRM is Dead, Long Live Social Media Flavored CRM
Customer relationship management (CRM) is not and cannot really be social, since social means “of, relating to, or occupied with matters affecting human welfare

cloud crm system  CRM is Dead, Long Live Social Media Flavored CRM Customer relationship management (CRM) is not and cannot really be social, since social means “ of, relating to, or occupied with matters affecting human welfare ” (definition taken from The Free Dictionary ). In my opinion, CRM does not really affect human welfare, since it brings advantages only to its users and to the customers of the companies using it. In this blog post, I will explain why CRM is not social and why social CRM (SCRM) is Read More...
Enterprise CRM Platform (ECP)
ECP is a platform of role-specific CRM productivity tools for insurance and financial service professionals, providing complete product line capabilities in

cloud crm system  CRM Platform (ECP) ECP is a platform of role-specific CRM productivity tools for insurance and financial service professionals, providing complete product line capabilities in a comprehensive, industry-specific solution. Read More...
EBSuite CRM
The EBSuite CRM web-based solution uses J2EE and Web Services technologies, and includes sales force automation (SFA), customer support and help desk

cloud crm system  CRM The EBSuite CRM web-based solution uses J2EE and Web Services technologies, and includes sales force automation (SFA), customer support and help desk, marketing automation and online/offline campaign management, project management, and mobile CRM modules. Read More...
8 Questions to Ask to Successfully Negotiate a Phone System Deal
Learn how to get the right phone system for your company's requirements in 8 Questions to Ask to Successfully Negotiate a Phone System Deal.

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CRM for Financial and Insurance Markets
Customer relationship management (CRM) focuses on the retention of customers by collecting data from all customer interactions with a company from all access

cloud crm system  CRM for banks, CRM for banking, CRM insurance industry, financial services CRM, CRM industry, Compare CRM, CRM systems, CRM customer relationship management, CRM software, CRM comparison, top CRM, CRM software evaluation Read More...
Get a Grip: 5 Ways to Better Manage the Cloud
The causes of a cloud outage can differ—software updates, networking interruptions, a bolt of lightning. But one thing is for certain: a cloud computing outage

cloud crm system  to Better Manage the Cloud The causes of a cloud outage can differ—software updates, networking interruptions, a bolt of lightning. But one thing is for certain: a cloud computing outage can significantly impact revenue generation, business continuity, and customer satisfaction. That’s all the more reason for companies to stay on top of their cloud computing environment. This white paper offers five ways to better manage a cloud-based IT infrastructure. Read More...
Riverbed and EMC Deliver Capacity-Optimized Cloud Storage for Backup, Recovery, Archiving and DR
Many innovative enterprises are turning to cloud storage to meet their data protection demands. This paper by Taneja Group explores the factors that are driving

cloud crm system  and EMC Deliver Capacity-Optimized Cloud Storage for Backup, Recovery, Archiving and DR Many innovative enterprises are turning to cloud storage to meet their data protection demands. This paper by Taneja Group explores the factors that are driving the move to cloud storage and then introduces a solution from Riverbed and EMC that enables organizations to perform cloud backup and replication at LAN-like performance that is as reliable and secure as local disk or tape at a lower cost. See how this Read More...
Checklist for Phone System Buyers
Are you in the market for a business phone system? With the broad array of features available in phone systems today and the full spectrum of providers who sell

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Phone System Buying Disasters to Avoid: C-Level Executives Share Hard Learned Lessons
Phone system buying disasters can prove costly for any business. This whitepaper presents advice from phone system managers who have been at the forefront in

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The Benefits of Running Your Business Software in the Cloud: Strategies for Success
With the growth of cloud computing, businesses must understand their application footprint, how applications and business processes cross departments and lines

cloud crm system  With the growth of cloud computing, businesses must understand their application footprint, how applications and business processes cross departments and lines of business, and how to optimize their applications architecture around collaboration and process. This white paper shows how businesses can position themselves for cost-effective growth and improved competitiveness by combining an integration applications strategy with cloud delivery. Read More...

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