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Virtualization: Addressing Performance and Availability questions
In How to Address the Two Key Challenges with Virtualization, you'll learn about the issues of application performance and information availability...

centralization  availability that accompany the centralization of data and IT assets, including But does the SaaS cost advantage last over the long term or do on-premise solutions ultimately deliver greater value? the main drivers of the move towards centralization server consolidation and virtualization wide area network (WAN) optimization You'll also learn about the cost savings and delivery improvements that the combination of WAN optimization and server virtualization provides. Download your PDF copy of How to Addres Read More
Discrete Manufacturing (ERP)
The simplified definition of enterprise resource planning (ERP) software is a set of applications that automate finance and human resources departments and help manufacturers handle jobs such as or...
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Documents related to » centralization


TEC Helps Organizations with BPM Software Comparison and Selection
Enterprise software analyst firm Technology Evaluation Centers (TEC) recently launched its Business Process Management (BPM) Evaluation Center, helping project

centralization  2008. “Because of the centralization of organizations and the acquisition and mergers of large enterprises, it will be extremely important for companies to have a horizontal, integrated business process that matches the current needs, including the government and regulatory compliance regulations”, according to Hans Mercx, BPM analyst at TEC ( http://www.TechnologyEvaluation.com/press ). For organizations seeking business process management (BPM) software, preparation is key. Before companies approach Read More
Can Java Perk Legacy Enterprise Resource Planning Systems?
Intentia has poured Java into its enterprise resource planning system, Movex, to meet the growing demand for functional enhancements and remote accessibility

centralization  better systems management, application centralization and consolidation, and create more efficient users with a more intuitive UI. However, while the adoption of Movex has not been great so far, the perception of the Java version within the Movex install base itself has also been wanting. After all, the Java version was launched in 1999, and there have been reports of slow system performance, and Intentia admits to some implementation glitches resulting from not assigning the best project management team Read More
Collaboration: It’s All in the Workflow
Today’s companies are aware that adopting, promoting, and reinforcing collaboration can have huge time, money, and efficiency benefits. But many organizations

centralization  and measuring performance—while avoiding centralization and unnecessary stoppages—managers can act less as controllers and more as supervisors to oversee the progression of the process, and promote engagement among workflow participants, ensuring they have the necessary information for making informed decisions. This might include: Modeling both the workflow and the decision-making process accordingly, focusing on the key information points needed as well as the right stakeholders, and considering wha Read More
Business Performance Management Basics: An Overview of Business Performance Management and Its Benefits to the Organization
Business performance management (BPM) includes setting key performance indicators, using data mining to discover data patterns and using software to help drive

centralization  is advantageous because data centralization (and having one view of corporate data) enables organizations to set the appropriate metrics. Data mining also allows them to measure these metrics more easily, find patterns which enable proactive corporate planning, and target customers based on pattern recognition. Before identifying more ways in which BPM can benefit an organization, it is important to identify the user interface components to show how organizations are using performance management software. Read More
Customer Relationship Management and Social Networks-They're Related How, Again?
No company today can afford to ignore the value of its customers' natural social networking behavior. The advantages that these social networks can bring to a

centralization  Relationship Management and Social Networks-They're Related How, Again? Originally published - February 7, 2007 By now, there isn't a soul reading this who hasn't heard of SAP . By now, there isn't a soul reading this who hasn't heard of salesforce.com . By now, there isn't a soul reading this who hasn't heard of MySpace . Or YouTube , or LinkedIn , or Friendster , or Many of you may know that both SAP and salesforce.com use blogs, podcasts, and user communities to communicate with their customers Read More
Bolstering the Call Center with Service Resolution Management Processes
Integrated customer relationship management and call center solutions (sometimes referred to as service resolution management) have, despite initial glitches

centralization  the Call Center with Service Resolution Management Processes Originally Posted - December 14, 2007 To accommodate increasing customer demand for company and product information and for quick issue resolution, companies are now considering the benefits of online self-service systems. Knowledge management (KM) software is the key to such systems, as well as to integrating customer relationship management (CRM) and service resolution management (SRM). For more background, please see Integrating Read More
Customer Relationship Management Showdown: Microsoft Dynamics CRM vs. Oncontact CRM vs. SageCRM
For this Showdown, we looked at all three of the main CRM modules: sales force automation, marketing automation, and customer service and support. To eliminate

centralization  Relationship Management Showdown: Microsoft Dynamics CRM vs. Oncontact CRM vs. SageCRM Customer Relationship Management Showdown: Microsoft Dynamics CRM vs. SageCRM vs. Oncontact CRM Hi, I’m Larry Blitz, editor of Technology Evaluation Centers’ (TEC) Vendor Showdown series. Today's Showdown pits three leading customer relationship management (CRM) vendors’ solutions against each other in a head-to-head contest: Microsoft Dynamics CRM vs. Oncontact CRM vs. SageCRM . We hope you find this Read More
Manugistics Envisions Supplier Relationship Management Solution
Manugistics’ launch of SRM is clear evidence that it intends to stake a larger claim in the E&HT market, the near-exclusive domain of its arch-nemesis i2

centralization  Envisions Supplier Relationship Management Solution Manugistics Envisions Supplier Relationship Management Solution S. McVey - August 10, 2001 Event Summary At its Envision 2001 user conference in Orlando, Florida, Manugistics Group announced entry into the Supplier Relationship Management (SRM) market with solutions targeted at six key issues critical to maintaining strategic supplier relationships: design, sourcing, collaborative planning, purchasing, delivery, and efficiency monitoring. The Read More
Sales Force Automation, Customer Relationship Management, and Sales Training: A Fusion of Methodology and Technology
Many organizations find it challenging to adopt sales force automation and customer relationship management solutions. Formal sales training and the related

centralization  Force Automation, Customer Relationship Management, and Sales Training: A Fusion of Methodology and Technology Commentary Key sales training vendors are increasingly integrating sales methodology, sales force automation (SFA) technology, and customer relationship management (CRM) systems. These vendors range from The Complex Sale , with its GPS software suite, to OnTarget and Wilson Learning with their relationship with Oracle / Siebel 's CRM suite, to Knowledge Advantage and their sales automation Read More
The Relationship between ITIL and Facilities Management
It is an accepted fact that Information Technology Infrastructure Library (ITIL) is the only consistent and comprehensive documentation of best practices for IT

centralization  Relationship between ITIL and Facilities Management It is an accepted fact that Information Technology Infrastructure Library (ITIL) is the only consistent and comprehensive documentation of best practices for IT service management. Now, ITIL mentions facilities management in best practices for IT service management. Why? Because facilities have to be intact and operating seamlessly to manage the physical environment where the IT infrastructure is located. Find out more. Read More
Comparing On Demand Customer Relationship Management Service Alternatives
Customer relationship management (CRM) functionality can fall into four categories: core functionality; non-core functionality; vertical, industry-specific

centralization  On Demand Customer Relationship Management Service Alternatives CRM Evaluation Considerations In a recent Forrester Research report, it was noted that while functions and features are important in selecting customer relationship management (CRM) software, they are not the be-all and end-all deciding factor. It was also noted that when organizations looked back in terms of the criteria they used, or would use, to select CRM software, product capabilities were not nearly as important as most Read More
Supplier Relationship Management and the Distribution Enterprise
To survive in today economy, every enterprise must put the reins on spending across every location and category. Rogue spending infiltrates even the most

centralization  Relationship Management and the Distribution Enterprise To survive in today economy, every enterprise must put the reins on spending across every location and category. Rogue spending infiltrates even the most disciplined distributors, and is even more apparent in organizations with remote locations and employees. Vendor lists grow like weeds. There is confusion over who manages what service area, and manual approval procedures for requisitions and invoices are cumbersome. The ability for an Read More
Supply Chain Management 101
I covered the basics of ERP previously, and thought I'd move on to supply chain management (SCM), which we're also featuring in tomorrow's TEC Newsletter (go to

centralization  Chain Management 101 I covered the basics of ERP previously, and thought I'd move on to supply chain management (SCM), which we're also featuring in tomorrow's TEC Newsletter ( go to Newsletter archives ), with lots of white paper goodness, to boot. So, What is SCM? Supply chain management (SCM) systems coordinate the movement of products and services from suppliers to customers (including manufacturers, wholesalers, and retailers). These systems are used to manage demand, warehouses, trade Read More

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