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Abstract:
Levi Strauss SA needed a marketing application that would support its customer relationship management (CRM) programs. In
addition to insight into customer behavior, Levi’s wanted to know about customers’ preferred communication channels and their
response to brand campaigns. Learn about the solution (...)
Excerpt related to
case study on crm programs:
Document Type: Case Study Description: Levi Strauss SA needed a marketing application that
would support its customer relationship management (CRM) programs. ...
Published:
2010-03-11
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Abstract:
The Glazer-Kennedy Inner Circle is a well-known sales and marketing consultancy. The marketing strategists were seeking a
customer relationship management (CRM) system, not only for their growing business, but for all their clients. The challenge:
“I genuinely dislike computers. I refuse to use e-mail, (...)
Excerpt related to
case study on crm programs:
... alone deal with software programs.” (Dan Kennedy, co-founder of Glazer-Kennedy) Download
<strong>Case Study: In Search of a Comprehensive CRM System</strong>.
...
Published:
2010-03-11
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Abstract:
A man leaves his farm in search of the richest diamond mine in the world only to die penniless when, all along, unknown to
him, his own land was rich with the jewels he longed to find. That’s the fable at the heart of AXA Equitable’s ongoing successful
marketing program called Mining Diamonds. And th (...)
Excerpt related to
case study on crm programs:
... Source: SAS. Document Type: Case Study Description: A man leaves his
farm in search of the richest diamond mine in the world only to die penniless when, all ...
Published:
2011-05-19
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Abstract:
Customer Success. Download IT Research White Papers Linked To the Customer Success. For years, Sage MAS 90 ERP served Metrolina
Greenhouses well as its accounting and distribution solution. But continued growth and expansion led it to seek a comprehensive
warehouse management solution (WMS), to incorporat (...)
Excerpt related to
case study on crm programs:
Customer Success. Download IT Research White Papers Linked To the Customer Success. For years, Sage MAS 90 ERP served Metrolina
Greenhouses well as...
Published:
2010-03-11
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Abstract:
Customer Success. Find Free IT Reports, Case Studies, and Other Resources Associated with the Customer Success. Old-world
quality is great for a chocolate manufacturer, but old-style business systems are not. Hauser Chocolatier learned this the
hard way, struggling for years with DOS-based accounting soft (...)
Excerpt related to
case study on crm programs:
Customer Success. Find Free IT Reports, Case Studies, and Other Resources Associated with the Customer Success. Old-world
quality is great for a ch...
Published:
2010-03-11
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Abstract:
Case Study: Fair Isaac Corporation is here! Download it for free. Fair Isaac Corporation’s FICO scores—the global industry
standard for objective, profitable risk assessment—are the most widely used consumer credit scores in the world. Fair
Isaac was using a simple in-house license manager t (...)
Excerpt related to
case study on crm programs:
Case Study: Fair Isaac Corporation is here! Download it for free. Fair Isaac Corporation’s FICO scores—the global industry
standard for objec...
Published:
2010-03-11
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Abstract:
Companies must strike a balance between maintaining centralized control of learning technology, programs, and budgets and
providing the business units with appropriate levels of local control. Scotiabank has found a balance with a learning management
solution that allows each training group to set its ow (...)
Excerpt related to
case study on crm programs:
Document Type: Case Study Description: Companies must strike a balance between maintaining
centralized control of learning technology, programs, and budgets ...
Published:
2010-03-11
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Abstract:
When Taiyo America started manufacturing in 1995, it set up a DOS-based system and three standalone software programs. Despite
efforts to “integrate” these systems, Taiyo realized they weren’t designed to handle the unique needs of a formula-based manufacturer.
After evaluating five enterprise reso (...)
Excerpt related to
case study on crm programs:
Document Type: Case Study Description: When Taiyo America started manufacturing in 1995,
it set up a DOS-based system and three standalone software programs. ...
Published:
2010-03-11
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Abstract:
Case Study: VAI Improves Customer Service with Business Portal. IT White Papers and Other Computer Software to Use In Your
Customer Service with Business Portal Vormittag Associates, Inc. (VAI) provides enterprise resource planning software and
associated services to clients in the manufacturing, wholesal (...)
Excerpt related to
case study on crm programs:
... Customer Service (Wikipedia). Case Study: VAI Improves ...
Customer Service Training Programs, Business Solutions ... Customer Loyalty Training, CRM
Software, Improving ...
Published:
2010-03-11
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Abstract:
8 CRM Essentials: An Executive Guide to the Must-have Elements of Every Successful CRM Initiative. Download Free Technology
Analysis Reports Linked to the Must-have Elements of Every Successful CRM Initiative. It’s no secret that winning and retaining
customers is the key to growth and success. But that (...)
Excerpt related to
case study on crm programs:
8 CRM Essentials: An Executive Guide to the Must-have Elements of Every Successful CRM Initiative. Download Free Technology
Analysis Reports Linked...
Published:
2010-03-11
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Abstract:
Customer Success. Find Free IT Reports, Case Studies, and Other Resources Associated with the Customer Success. Old-world
quality is great for a chocolate manufacturer, but old-style business systems are not. Hauser Chocolatier learned this the
hard way, struggling for years with DOS-based accounting soft (...)
Excerpt related to
case study on crm programs:
Customer Success. Find Free IT Reports, Case Studies, and Other Resources Associated with the Customer Success. Old-world
quality is great for a ch...
Published:
2010-03-11
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Abstract:
TheMIGroup is a provider of relocation and assignment management programs for companies relocating their employees nationally
and internationally. While the company had made some standard reports available online, it needed to enable clients to tailor
both reporting formats and the information presented (...)
Excerpt related to
case study on crm programs:
... Source: Illumiti. Document Type: Case Study Description: TheMIGroup
is a provider of relocation and assignment management programs for companies relocating ...
Published:
2011-04-13
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Abstract:
Mid-sized companies have the agility of small businesses, and are resource-rich enough to handle CRM implementation. However,
without comprehensive planning, attainable objectives, metrics, and check points mid-sized companies will not realize success
and full potential from their CRM system. (...)
Excerpt related to
case study on crm programs:
Mid-sized companies have the agility of small businesses, and are resource-rich enough to handle CRM implementation. However,
without comprehensiv...
Published:
2005-02-14
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Abstract:
The nagging question is, "Can SMEs justify RFID?" The answer is an emphatic "Yes." While SMEs may not have the economies
of scale of large companies, their business case could end up being more positive since they typically do not face the “innovator’s
dilemma” of an established barcode infrastruct (...)
Excerpt related to
case study on crm programs:
The nagging question is, "Can SMEs justify RFID?" The answer is an emphatic "Yes." While SMEs may not
have the economies of scale of large compani...
Published:
2005-03-10
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Abstract:
HP is making strides in complying with Wal-Mart's RFID mandates. This article describes the key lessons learned. (...)
Excerpt related to
case study on crm programs:
HP is making strides in complying with Wal-Mart's RFID mandates. This article describes the key lessons learned.
Published:
2004-10-20
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Abstract:
Established in 2002, Fibrelogic is now Australia’s leading fiberglass pipe company. Recognizing that its spreadsheet-based
systems—for everything from inventory management to financials—were delaying month-end reporting, the company
implemented the PRONTO-Xi enterprise resource planning (ER (...)
Excerpt related to
case study on crm programs:
Case Study: Fibrelogic Pipe Systems. Source: Pronto ... customer service.
Download <strong>Case Study: Fibrelogic Pipe Systems</strong>. Comments: ...
Published:
2010-03-11
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Abstract:
This is part two of a note describing an opportunity TEC had to evaluate and compare the four top ERP vendors for a client.
Each vendor’s offering differed in such areas as functionality, flexibility, process fit and ease of use. Find out what TEC
learned as a result of the selection engagement. (...)
Excerpt related to
case study on crm programs:
This is part two of a note describing an opportunity TEC had to evaluate and compare the four top ERP vendors for a client.
Each vendor’s offering...
Published:
2001-11-21
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Abstract:
ScotiaMcLeod.Secure Documents and Other Package to Use In Your Complex System of ScotiaMcLeod. Upgrading to CRM solution increases
value of relationships for financial services firm. ScotiaMcLeod (www.scotiabank.com) is the investment arm of Scotiabank,
one of Canada's largest financial organizations with (...)
Excerpt related to
case study on crm programs:
ScotiaMcLeod.Secure Documents and Other Package to Use In Your Complex System of ScotiaMcLeod. Upgrading to CRM solution increases
value of relatio...
Published:
2010-03-11
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Abstract:
Some companies want the benefits of new technology, such as RFID, on their timetable without a gun loaded with threats of
lost customer sales, pointed at their corporate heads. This article looks at a company that chose to get in front of the technology
curve before the information highway passed it by. (...)
Excerpt related to
case study on crm programs:
Some companies want the benefits of new technology, such as RFID, on their timetable without a gun loaded with threats of
lost customer sales, poi...
Published:
2005-03-08
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Abstract:
With a vast global network that supports over 60,000 employees, vulnerability and risk management programs are crucial for
Oracle GIT. To further enhance its IT system risk management capabilities, Oracle deployed QualysGuard’s on-demand software
vulnerability and compliance management solution. Since (...)
Excerpt related to
case study on crm programs:
Document Type: Case Study Description: With a vast global network that supports over 60,000
employees, vulnerability and risk management programs are crucial ...
Published:
2010-03-11