-
Abstract:
The school of business at one of Canada’s largest universities realized its old system for online registration, customer
relationship management (CRM), and e-mail lacked needed functionality. The school wanted better reporting capabilities, automated
waitlist maintenance, the ability to locate and chan (...)
Excerpt related to
case study on crm information:
Document Type: Case Study Description: The school of business at one of Canada ...
old system for online registration, customer relationship management (CRM), and e ...
Published:
2010-03-11
-
Abstract:
Georg Fischer, a global provider of fluid-handling systems, was using a simple database to manage customer contact information.
But the company couldn’t effectively track the progress of customer relationships, opportunities, and projects, and so key
data was often lost. By implementing an integrated e (...)
Excerpt related to
case study on crm information:
... now has centralized customer contact information, and improved customer relationships.
Download <strong>Case Study: Georg Fischer’s CRM Investment Improves
...
Published:
2010-03-11
-
Abstract:
A data storage company planning to become a major player in the field needed customer relationship management (CRM) software
that would scale to the company’s growth and integrate with its other business software. Learn about the solution that integrated
accounting and manufacturing packages affordably (...)
Excerpt related to
case study on crm information:
CRM Solution Helps Growing Data Storage Provider Meet Its Information Needs. Source: Microsoft.
Document Type: Case Study Description: A data storage company ...
Published:
2010-03-11
-
Abstract:
Optimizing Selling and Ordering Processes for Complex Products Across Multiple Sales Channels. Documents and Other Package
to Use Complex Products Across Multiple Sales Channels. Manitou, a global producer of complex make-to-order forklift trucks,
wanted to optimize sales processes to overcome several cha (...)
Excerpt related to
case study on crm information:
Optimizing Selling and Ordering Processes for Complex Products Across Multiple Sales Channels. Documents and Other Package
to Use Complex Products ...
Published:
2010-03-11
-
Abstract:
Everything you always wanted to know about Customer Services.Get this whitepaper for Absolutely free! Fetco Home Decor, designer
and wholesaler of fashion frames and other décor products, was relying on Excel spreadsheets to perform its forecasting process.
The lack of accuracy and accessibility resulted (...)
Excerpt related to
case study on crm information:
Everything you always wanted to know about Customer Services.Get this whitepaper for Absolutely free! Fetco Home Decor, designer
and wholesaler of ...
Published:
2010-03-11
-
Abstract:
Software vendor Net Perceptions and CRM gurus Peppers and Rogers Group have joined forces to develop co-branded media products
covering the use of technology to create personalized, one-to-one relationships. (...)
Excerpt related to
case study on crm information:
Software vendor Net Perceptions and CRM gurus Peppers and Rogers Group have joined forces to develop co-branded media products
covering the use of...
Published:
2000-05-03
-
Abstract:
Creating specific CRM strategies means developing measurable goals and calculating your ROI to achieve them. These in addition
to a technical framework, sales and marketing strategies, including Internet strategies, and customer satisfaction metrics
will create a smooth running CRM machine in your compan (...)
Excerpt related to
case study on crm information:
Creating specific CRM strategies means developing measurable goals and calculating your ROI to achieve them. These in addition
to a technical fram...
Published:
2005-02-17
-
Abstract:
Wilson Tool recognized the need to develop its online presence. The company’s customers increasingly expected to be able
to access information about products, execute order transactions, and view order status at any time—even after business hours—to
support its own operations. Learn how the company (...)
Excerpt related to
case study on crm information:
... to be able to access information about products ... new customer relationship
management (CRM) solution helped ... Download <strong>Case Study:
Wilson Tool International ...
Published:
2010-09-01
-
Abstract:
Although Active Voice is a global provider of business telecommunications, it didn’t have a dedicated solution for sales
automation or customer service. Sales reps lacked what they needed to follow up on leads and were losing valuable opportunities.
But when the company implemented an e-customer relati (...)
Excerpt related to
case study on crm information:
... customer information. Learn about the other benefits. Download <strong>Case
Study: Active Voice Gets Proactive and Powers Communication with CRM</strong>. ...
Published:
2010-03-11
-
Abstract:
During a period of rapid growth, MSI—an IT solutions provider—found its business software applications couldn’t keep up with
the amount and diversity of information pouring into the company. The lack of a centralized customer relationship management
(CRM) system also caused problems with MSI’s pa (...)
Excerpt related to
case study on crm information:
... how MSI found a solution that integrated its CRM and enterprise resource planning (ERP)
processes and information. Download <strong>Case Study: Customer
and ...
Published:
2010-03-11
-
Abstract:
This is part two of a note describing an opportunity TEC had to evaluate and compare the four top ERP vendors for a client.
Each vendor’s offering differed in such areas as functionality, flexibility, process fit and ease of use. Find out what TEC
learned as a result of the selection engagement. (...)
Excerpt related to
case study on crm information:
This is part two of a note describing an opportunity TEC had to evaluate and compare the four top ERP vendors for a client.
Each vendor’s offering...
Published:
2001-11-21
-
Abstract:
Stockgroup includes accountability, integrity and open communication, within its set of core values, to achieve its objectives
of being a financially strong and profitable business. That's why when it came time to replacing its CRM system to better
manage accounts, schedules, sales forecasting, and marke (...)
Excerpt related to
case study on crm information:
... Maximizer Software. Document Type: Case Study Description: Stockgroup
... Enterprise as its CRM solution of ... Download <strong>Stockgroup
Information Systems</strong>. ...
Published:
2010-03-11
-
Abstract:
An example of enterprise distribution software implementation. Read this case study. Click here! Engraving materials supplier
Johnson Plastics needed a way to stay ahead of the competition. To leave a lasting impression on customers, Johnson knew that
fulfilling its promise of next-day shipping was priori (...)
Excerpt related to
case study on crm information:
Case Study: Johnson Plastics. Source: VAI. Document Type: Case Study
Description: Engraving materials supplier Johnson Plastics needed ...
Published:
2010-03-11
-
Abstract:
Southern Pump & Tank Company (SPATCO).Secure Documents and Other Software to Use In Your Complex System of Southern Pump
& Tank Company (SPATCO). Southern Pump & Tank Company (SPACTO), is a value-added distributor specializing in liquid handling
equipment for the petroleum and industrial marketpla (...)
Excerpt related to
case study on crm information:
Southern Pump & Tank Company (SPATCO).Secure Documents and Other Software to Use In Your Complex System of Southern Pump
& Tank Company (SP...
Published:
2010-03-11
-
Abstract:
Roland, a worldwide provider of graphic design and digital music services and products, was relying on several systems for
leads distribution. As a result, the process often took weeks or even months, and there was no feedback into what happened
with leads once handed to a dealer. Learn about the solutio (...)
Excerpt related to
case study on crm information:
Case Study: High-tech Manufacturer Gains Business Visibility, Streamlines Processes with
Dealers. Source: Microsoft. Document Type ...
Published:
2010-03-11
-
Abstract:
With more than 5,000 global employees serving as touch points for sales and customer service, Deutsche Bank could no longer
afford to rely on its outdated customer relationship management (CRM) systems. The financial services powerhouse now has a
system that serves 5,500 Deutsche Bank employees, and incl (...)
Excerpt related to
case study on crm information:
... 5,500 Deutsche Bank employees, and includes information on over ...
Download <strong>Case Study: Deutsche Bank Gets Closer to Customers with CRM
Web Portal ...
Published:
2010-03-11
-
Abstract:
Educational institutions have plenty to manage without having to make up for the deficiencies of inadequate learning management
systems (LMS). Information Mapping, Inc. decided to switch from its old system to SyberWorks Training Center Learning Management
System. The result: more efficient scheduling, i (...)
Excerpt related to
case study on crm information:
Information Mapping Case Study. Source: SyberWorks. ...
seminar attendance. Download <strong>Information Mapping Case Study</strong>.
Comments: ...
Published:
2010-03-11
-
Abstract:
A global sales force spread over five continents becomes more effective with Cameleon. Find Free IT Guides, Case Studies,
and Other Resources Linked to the global sales force. SDMO Industries, a global manufacturer of power generators, sells its
broad product line through a variety of sales channels. Comm (...)
Excerpt related to
case study on crm information:
A global sales force spread over five continents becomes more effective with Cameleon. Find Free IT Guides, Case Studies,
and Other Resources Linke...
Published:
2010-03-11
-
Abstract:
Wilson Tool recognized the need to develop its online presence. The company’s customers increasingly expected to be able
to access information about products, execute order transactions, and view order status at any time—even after business hours—to
support its own operations. Learn how the company (...)
Excerpt related to
case study on crm information:
... to be able to access information about products ... new customer relationship
management (CRM) solution helped ... Download <strong>Case Study:
Wilson Tool International ...
Published:
2010-09-01
-
Abstract:
An effective business case must link CRM with achieving organizational objectives; but this step is just the beginning. Credibility
implies that the document clearly delineates assumptions regarding cause and effect plus the mechanism that will be used to
assess results and declare success. (...)
Excerpt related to
case study on crm information:
An effective business case must link CRM with achieving organizational objectives; but this step is just the beginning. Credibility
implies that t...
Published:
2004-11-09