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Abstract:
Creating specific CRM strategies means developing measurable goals and calculating your ROI to achieve them. These in addition
to a technical framework, sales and marketing strategies, including Internet strategies, and customer satisfaction metrics
will create a smooth running CRM machine in your compan (...)
Excerpt related to
case study on crm implementations:
Creating specific CRM strategies means developing measurable goals and calculating your ROI to achieve them. These in addition
to a technical fram...
Published:
2005-02-17
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Abstract:
Customer Success. Download IT Research White Papers Linked To the Customer Success. For years, Sage MAS 90 ERP served Metrolina
Greenhouses well as its accounting and distribution solution. But continued growth and expansion led it to seek a comprehensive
warehouse management solution (WMS), to incorporat (...)
Excerpt related to
case study on crm implementations:
Customer Success. Download IT Research White Papers Linked To the Customer Success. For years, Sage MAS 90 ERP served Metrolina
Greenhouses well as...
Published:
2010-03-11
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Abstract:
Creating specific CRM strategies means developing measurable goals and calculating your ROI to achieve them. These in addition
to a technical framework, sales and marketing strategies, including Internet strategies, and customer satisfaction metrics
will create a smooth running CRM machine in your compan (...)
Excerpt related to
case study on crm implementations:
Creating specific CRM strategies means developing measurable goals and calculating your ROI to achieve them. These in addition
to a technical fram...
Published:
2005-02-17
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Abstract:
Finding out the true facts about what makes CRM tick and how fast it circles the ROI clock—if it indeed reaches ROI-has long
frustrated potential CRM implementers looking for answers. And getting good answers really matters, because their only alternative
to being forewarned may be leaping into enterpr (...)
Excerpt related to
case study on crm implementations:
Finding out the true facts about what makes CRM tick and how fast it circles the ROI clock—if it indeed reaches ROI-has long
frustrated potential ...
Published:
2003-02-15
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Abstract:
J.D. Edwards believes in the possibilities (both in terms of technology and sell-ability) of Collaborative Commerce. How
far have they gotten in that vision? Are they a good bet if you also have visions of C-Commerce dancing in your head? (...)
Excerpt related to
case study on crm implementations:
JD Edwards believes in the possibilities (both in terms of technology and sell-ability) of Collaborative Commerce. How far
have they gotten in ...
Published:
2001-09-18
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Abstract:
Case Study: Fair Isaac Corporation is here! Download it for free. Fair Isaac Corporation’s FICO scores—the global industry
standard for objective, profitable risk assessment—are the most widely used consumer credit scores in the world. Fair
Isaac was using a simple in-house license manager t (...)
Excerpt related to
case study on crm implementations:
Case Study: Fair Isaac Corporation is here! Download it for free. Fair Isaac Corporation’s FICO scores—the global industry
standard for objec...
Published:
2010-03-11
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Abstract:
The nagging question is, "Can SMEs justify RFID?" The answer is an emphatic "Yes." While SMEs may not have the economies
of scale of large companies, their business case could end up being more positive since they typically do not face the “innovator’s
dilemma” of an established barcode infrastruct (...)
Excerpt related to
case study on crm implementations:
The nagging question is, "Can SMEs justify RFID?" The answer is an emphatic "Yes." While SMEs may not
have the economies of scale of large compani...
Published:
2005-03-10
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Abstract:
Case Study: VAI Improves Customer Service with Business Portal. IT White Papers and Other Computer Software to Use In Your
Customer Service with Business Portal Vormittag Associates, Inc. (VAI) provides enterprise resource planning software and
associated services to clients in the manufacturing, wholesal (...)
Excerpt related to
case study on crm implementations:
... Service: Customer Service (Wikipedia). Case Study: VAI Improves ...
customer relationship management (CRM) software and ... as time-to-market for new implementations.
...
Published:
2010-03-11
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Abstract:
Customer Success. Find Free IT Reports, Case Studies, and Other Resources Associated with the Customer Success. Old-world
quality is great for a chocolate manufacturer, but old-style business systems are not. Hauser Chocolatier learned this the
hard way, struggling for years with DOS-based accounting soft (...)
Excerpt related to
case study on crm implementations:
Customer Success. Find Free IT Reports, Case Studies, and Other Resources Associated with the Customer Success. Old-world
quality is great for a ch...
Published:
2010-03-11
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Abstract:
This is part two of a note describing an opportunity TEC had to evaluate and compare the four top ERP vendors for a client.
Each vendor’s offering differed in such areas as functionality, flexibility, process fit and ease of use. Find out what TEC
learned as a result of the selection engagement. (...)
Excerpt related to
case study on crm implementations:
This is part two of a note describing an opportunity TEC had to evaluate and compare the four top ERP vendors for a client.
Each vendor’s offering...
Published:
2001-11-21
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Abstract:
Some companies want the benefits of new technology, such as RFID, on their timetable without a gun loaded with threats of
lost customer sales, pointed at their corporate heads. This article looks at a company that chose to get in front of the technology
curve before the information highway passed it by. (...)
Excerpt related to
case study on crm implementations:
Some companies want the benefits of new technology, such as RFID, on their timetable without a gun loaded with threats of
lost customer sales, poi...
Published:
2005-03-08
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Abstract:
Customer Success. Find Free IT Reports, Case Studies, and Other Resources Associated with the Customer Success. Old-world
quality is great for a chocolate manufacturer, but old-style business systems are not. Hauser Chocolatier learned this the
hard way, struggling for years with DOS-based accounting soft (...)
Excerpt related to
case study on crm implementations:
Customer Success. Find Free IT Reports, Case Studies, and Other Resources Associated with the Customer Success. Old-world
quality is great for a ch...
Published:
2010-03-11
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Abstract:
A four-phased approach allowed for the gradual assimilation of a new technology into the organization. Start small and feel
your way, but think and plan for bigger opportunities. The benefits are gained and eventually the technology would be deployed
throughout all of the manufacturing and distribution f (...)
Excerpt related to
case study on crm implementations:
A four-phased approach allowed for the gradual assimilation of a new technology into the organization. Start small and feel
your way, but think an...
Published:
2005-03-09
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Abstract:
An example of enterprise distribution software implementation. Read this case study. Click here! Engraving materials supplier
Johnson Plastics needed a way to stay ahead of the competition. To leave a lasting impression on customers, Johnson knew that
fulfilling its promise of next-day shipping was priori (...)
Excerpt related to
case study on crm implementations:
Case Study: Johnson Plastics. Source: VAI. Document Type: Case Study
Description: Engraving materials supplier Johnson Plastics needed ...
Published:
2010-03-11
-
Abstract:
Finding out the true facts about what makes CRM tick and how fast it circles the ROI clock—if it indeed reaches ROI-has long
frustrated potential CRM implementers looking for answers. And getting good answers really matters, because their only alternative
to being forewarned may be leaping into enterpr (...)
Excerpt related to
case study on crm implementations:
Finding out the true facts about what makes CRM tick and how fast it circles the ROI clock—if it indeed reaches ROI-has long
frustrated potential ...
Published:
2003-02-15
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Abstract:
HP is making strides in complying with Wal-Mart's RFID mandates. This article describes the key lessons learned. (...)
Excerpt related to
case study on crm implementations:
HP is making strides in complying with Wal-Mart's RFID mandates. This article describes the key lessons learned.
Published:
2004-10-20
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Abstract:
As the market shifts from sophisticated enterprise CRM implementations to the more competitive and overcrowded mid-market-large
enterprise vendors tend to step on mid-market vendor's toes. The real concern is to determine whether the mid-market cultural
and functional differences are well understood and (...)
Excerpt related to
case study on crm implementations:
As the market shifts from sophisticated enterprise CRM implementations to the more competitive and overcrowded mid-market-large
enterprise vendors...
Published:
2003-06-26
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Abstract:
Mid-sized companies have the agility of small businesses, and are resource-rich enough to handle CRM implementation. However,
without comprehensive planning, attainable objectives, metrics, and check points mid-sized companies will not realize success
and full potential from their CRM system. (...)
Excerpt related to
case study on crm implementations:
Mid-sized companies have the agility of small businesses, and are resource-rich enough to handle CRM implementation. However,
without comprehensiv...
Published:
2005-02-14
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Abstract:
On October 25, Hershey Foods Corporation announced a sharp decline in revenue and earnings for its third fiscal quarter ended
September 30, 1999. Consolidated net sales were $1.07 billion compared with $1.22 billion for the third quarter of 1998. Net
income for the third quarter was $87.6 million, or $ 0 (...)
Excerpt related to
case study on crm implementations:
On October 25, Hershey Foods Corporation announced a sharp decline in revenue and earnings for its third fiscal quarter ended
September 30, 1999. ...
Published:
1999-11-01
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Abstract:
Founded in 1990, RTI Software is an Illinois CRM application provider with a feature- rich Enterprise solution targeting
the software and hardware industry and expanding to other industries with similar requirements in service, helpdesk, sales
and marketing. Recently TEC interviewed Michel P.Mallen, RTI (...)
Excerpt related to
case study on crm implementations:
Founded in 1990, RTI Software is an Illinois CRM application provider with a feature- rich Enterprise solution targeting the
software and hardware...
Published:
2003-08-15