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Abstract:
Everything you always wanted to know about Customer Services.Get this whitepaper for Absolutely free! Fetco Home Decor, designer
and wholesaler of fashion frames and other décor products, was relying on Excel spreadsheets to perform its forecasting process.
The lack of accuracy and accessibility resulted (...)
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case study on crm help:
Everything you always wanted to know about Customer Services.Get this whitepaper for Absolutely free! Fetco Home Decor, designer
and wholesaler of ...
Published:
2010-03-11
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Abstract:
This is part two of a note describing an opportunity TEC had to evaluate and compare the four top ERP vendors for a client.
Each vendor’s offering differed in such areas as functionality, flexibility, process fit and ease of use. Find out what TEC
learned as a result of the selection engagement. (...)
Excerpt related to
case study on crm help:
This is part two of a note describing an opportunity TEC had to evaluate and compare the four top ERP vendors for a client.
Each vendor’s offering...
Published:
2001-11-21
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Abstract:
Customer Success. Download IT Research White Papers Linked To the Customer Success. For years, Sage MAS 90 ERP served Metrolina
Greenhouses well as its accounting and distribution solution. But continued growth and expansion led it to seek a comprehensive
warehouse management solution (WMS), to incorporat (...)
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case study on crm help:
Customer Success. Download IT Research White Papers Linked To the Customer Success. For years, Sage MAS 90 ERP served Metrolina
Greenhouses well as...
Published:
2010-03-11
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Abstract:
Creating specific CRM strategies means developing measurable goals and calculating your ROI to achieve them. These in addition
to a technical framework, sales and marketing strategies, including Internet strategies, and customer satisfaction metrics
will create a smooth running CRM machine in your compan (...)
Excerpt related to
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Creating specific CRM strategies means developing measurable goals and calculating your ROI to achieve them. These in addition
to a technical fram...
Published:
2005-02-17
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Abstract:
Creating specific CRM strategies means developing measurable goals and calculating your ROI to achieve them. These in addition
to a technical framework, sales and marketing strategies, including Internet strategies, and customer satisfaction metrics
will create a smooth running CRM machine in your compan (...)
Excerpt related to
case study on crm help:
Creating specific CRM strategies means developing measurable goals and calculating your ROI to achieve them. These in addition
to a technical fram...
Published:
2005-02-17
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Abstract:
Ariba, Inc., with over 1,500 employees, makes software to help companies assess, capture, and reconcile spending. Post-merger,
Ariba wanted to assess its staff’s strengths and weaknesses, and looked for a program to help measure competencies in sales
and consulting. With SumTotal’s ResultsOnDemand pl (...)
Excerpt related to
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... Source: SumTotal Systems. Document Type: Case Study Description: Ariba,
Inc., with over 1,500 employees, makes software to help companies assess, capture, and ...
Published:
2010-03-11
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Abstract:
Download Case Study: R.G. Barry about a global sourcing solution. It's fast. R.G. Barry, a leading developer and marketer
of accessory footwear, lacked real-time visibility into production schedules at its factories. As a result, the company built
more safety stock, required long lead times, and could not (...)
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Download Case Study: RG Barry about a global sourcing solution. It's fast. RG Barry, a leading developer and marketer
of accessory footwear, la...
Published:
2010-03-11
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Abstract:
Connect with Ruckus Wireless Network.Get this whitepaper for free! You'll wonder how you ever managed without it. Like all
fast-growing companies, Ruckus Wireless needed to continue to innovate quickly, speed products to market, manage costs, and
meet quality and regulatory compliance requirements—w (...)
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Case Study: Ruckus Wireless. Source: Arena Solutions.
Published:
2010-03-11
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Abstract:
An example of enterprise distribution software implementation. Read this case study. Click here! Engraving materials supplier
Johnson Plastics needed a way to stay ahead of the competition. To leave a lasting impression on customers, Johnson knew that
fulfilling its promise of next-day shipping was priori (...)
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Case Study: Johnson Plastics. Source: VAI. Document Type: Case Study
Description: Engraving materials supplier Johnson Plastics needed ...
Published:
2010-03-11
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Abstract:
During a period of rapid growth, MSI—an IT solutions provider—found its business software applications couldn’t keep up with
the amount and diversity of information pouring into the company. The lack of a centralized customer relationship management
(CRM) system also caused problems with MSI’s pa (...)
Excerpt related to
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... how MSI found a solution that integrated its CRM and enterprise resource planning (ERP)
processes and information. Download <strong>Case Study: Customer and ...
Published:
2010-03-11
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Abstract:
Case Study: VAI Improves Customer Service with Business Portal. IT White Papers and Other Computer Software to Use In Your
Customer Service with Business Portal Vormittag Associates, Inc. (VAI) provides enterprise resource planning software and
associated services to clients in the manufacturing, wholesal (...)
Excerpt related to
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... Customer Service (Wikipedia). Case Study: VAI Improves ...
Customer Loyalty Training, CRM Software, Improving ... Improved collaboration tools help
increase employee ...
Published:
2010-03-11
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Abstract:
ScotiaMcLeod.Secure Documents and Other Package to Use In Your Complex System of ScotiaMcLeod. Upgrading to CRM solution increases
value of relationships for financial services firm. ScotiaMcLeod (www.scotiabank.com) is the investment arm of Scotiabank,
one of Canada's largest financial organizations with (...)
Excerpt related to
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ScotiaMcLeod.Secure Documents and Other Package to Use In Your Complex System of ScotiaMcLeod. Upgrading to CRM solution increases
value of relatio...
Published:
2010-03-11
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Abstract:
PropertyInfo, a provider of real estate information solutions, needed a unified view of its 20 different global customer
support centers in order to provide more consistent quality. A customer support solution enables the company to manage incident
information, automate service ticket processing, and giv (...)
Excerpt related to
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Case Study: How PropertyInfo Keeps in Touch with Customers. ... Download
<strong>Case Study: How PropertyInfo Keeps in Touch with Customers </strong>.
Comments: ...
Published:
2010-03-11
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Abstract:
A manufacturer of multiple electronic goods needed to maximize its available storage. A logistics modeling and design tool
can help the company benefit from pull replenishment and focused storage approaches to logistics by enabling users to evaluate
different storage options. Find out how the solution ca (...)
Excerpt related to
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... Case Study Description: A manufacturer of multiple electronic goods
needed to maximize its available storage. A logistics modeling and design tool can help the ...
Published:
2010-03-11
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Abstract:
Coeur D’Alene School District’s director of maintenance was looking for ways to help the district save money. Knowing that
the district was spending a lot on energy and that an element of energy waste was involved, he decided to search for an energy
management solution for the district’s classroom (...)
Excerpt related to
case study on crm help:
... Source: Faronics. Document Type: Case Study Description: Coeur D’Alene
School District’s director of maintenance was looking for ways to help the district ...
Published:
2010-03-11
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Abstract:
Chemtech Plastics Inc., an injection molding company founded in 1982, believed technology could help it obtain an edge over
the competition—but the first generation software it was using had some limitations, and many of its processes were
manual. By implementing an industry-specific enterprise res (...)
Excerpt related to
case study on crm help:
... Plastics. Document Type: Case Study Description: Chemtech Plastics
Inc., an injection molding company founded in 1982, believed technology could help it obtain ...
Published:
2010-03-11
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Abstract:
Brady Corporation is a world leader in identification solutions that help companies improve safety and security. Founded
in 1914, its divisions operate some twenty enterprise resource planning systems. However, even with Brady’s move to centralize
about half its financial information on SAP R/3, seriou (...)
Excerpt related to
case study on crm help:
... Source: OutlookSoft. Document Type: Case Study Description: Brady Corporation
is a world leader in identification solutions that help companies improve safety ...
Published:
2010-03-11
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Abstract:
The French Ministry of Employment needed a software solution to help drive the budget for its social cohesion plan budget
at the national, regional, departmental, and local levels. The project would affect approximately 10,000 users managing hundreds
of thousands of files. Learn how the Ministry chose a (...)
Excerpt related to
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... Source: PRELYTIS. Document Type: Case Study Description: The French
Ministry of Employment needed a software solution to help drive the budget for its social ...
Published:
2010-06-23
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Abstract:
With the help of On-Line CRM Solutions, a Certified Maximizer Business Partner, GrowthWorks upgraded from Maximizer to Maximizer
Enterprise 7 running on a SQL database. This enabled the company to integrate the customer database with the transaction database. (...)
Excerpt related to
case study on crm help:
... Source: Maximizer Software. Document Type: Case Study Description:
With the help of On-Line CRM Solutions, a Certified Maximizer Business Partner, GrowthWorks
...
Published:
2010-03-11
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Abstract:
Case Study: Kempe Group Success story. Read White Papers or Case Studies Associated with Business Solutions. Kempe, a provider
of innovative engineering solutions and services for a variety of industries, was using separate systems to manage the financial
and operation aspects of the business. These syste (...)
Excerpt related to
case study on crm help:
Case Study: Kempe Group Success story. Read White Papers or Case Studies Associated with Business Solutions. Kempe, a provider
of innovative engine...
Published:
2010-03-11