-
Abstract:
Creating specific CRM strategies means developing measurable goals and calculating your ROI to achieve them. These in addition
to a technical framework, sales and marketing strategies, including Internet strategies, and customer satisfaction metrics
will create a smooth running CRM machine in your compan (...)
Excerpt related to
case study of customer relationship management:
Creating specific CRM strategies means developing measurable goals and calculating your ROI to achieve them. These in addition
to a technical fram...
Published:
2005-02-17
-
Abstract:
Creating specific CRM strategies means developing measurable goals and calculating your ROI to achieve them. These in addition
to a technical framework, sales and marketing strategies, including Internet strategies, and customer satisfaction metrics
will create a smooth running CRM machine in your compan (...)
Excerpt related to
case study of customer relationship management:
Creating specific CRM strategies means developing measurable goals and calculating your ROI to achieve them. These in addition
to a technical fram...
Published:
2005-02-17
-
Abstract:
During a period of rapid growth, MSI—an IT solutions provider—found its business software applications couldn’t keep up with
the amount and diversity of information pouring into the company. The lack of a centralized customer relationship management
(CRM) system also caused problems with MSI’s pa (...)
Excerpt related to
case study of customer relationship management:
... Source: Microsoft. Document Type: Case Study Description: During a
period of ... The lack of a centralized customer relationship management
(CRM) system also caused ...
Published:
2010-03-11
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Abstract:
Mid-sized companies have the agility of small businesses, and are resource-rich enough to handle CRM implementation. However,
without comprehensive planning, attainable objectives, metrics, and check points mid-sized companies will not realize success
and full potential from their CRM system. (...)
Excerpt related to
case study of customer relationship management:
Mid-sized companies have the agility of small businesses, and are resource-rich enough to handle CRM implementation. However,
without comprehensiv...
Published:
2005-02-14
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Abstract:
Developing the competitive edge involves information gathering and communicating. Using a continuous feedback loop that incorporates
sales, service, and customer satisfaction, will help you realize the benefits of a CRM system. (...)
Excerpt related to
case study of customer relationship management:
Developing the competitive edge involves information gathering and communicating. Using a continuous feedback loop that incorporates
sales, servic...
Published:
2005-02-16
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Abstract:
CRM system can increase your profits and build customer loyalty by streamlining your processes and provide better quality
products and services. However, you first must be prepared to overcome lack of requirements, combat scope creep, and compensate
for lack of skills. (...)
Excerpt related to
case study of customer relationship management:
CRM system can increase your profits and build customer loyalty by streamlining your processes and provide better quality
products and services. H...
Published:
2005-02-15
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Abstract:
What makes a strong supplier/customer relationship? The bottom line is trust. However, trust needs to be earned through a
series of conversations and commitments that have been met. (...)
Excerpt related to
case study of customer relationship management:
What makes a strong supplier/customer relationship? The bottom line is trust. However, trust needs to be earned through a
series of conversations ...
Published:
2001-01-17
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Abstract:
Mid-sized companies have the agility of small businesses, and are resource-rich enough to handle CRM implementation. However,
without comprehensive planning, attainable objectives, metrics, and check points mid-sized companies will not realize success
and full potential from their CRM system. (...)
Excerpt related to
case study of customer relationship management:
Mid-sized companies have the agility of small businesses, and are resource-rich enough to handle CRM implementation. However,
without comprehensiv...
Published:
2005-02-14
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Abstract:
HSB-Stockholm, a property management firm, manages more than 200 client work orders daily. The company realized its back-office
solution couldn’t address customer satisfaction, and that a new solution would have to keep up with the growth of field operations.
Learn how HSB implemented a mobile, Interne (...)
Excerpt related to
case study of customer relationship management:
... Application Supports Fast Growth and Customer Demand. Source: Unit4. Document Type:
Case Study Description: HSB-Stockholm, a property management firm, manages
...
Published:
2010-03-11
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Abstract:
Wilson Tool recognized the need to develop its online presence. The company’s customers increasingly expected to be able
to access information about products, execute order transactions, and view order status at any time—even after business hours—to
support its own operations. Learn how the company (...)
Excerpt related to
case study of customer relationship management:
... how the company’s new customer relationship management
(CRM) solution helped Wilson ensure its customers’ success. Download <strong>Case Study:
Wilson Tool ...
Published:
2010-09-01
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Abstract:
Mitsubishi Electric Europe thought its enterprise resource planning (ERP) would address all of its reporting requirements.
But long-term, this proved difficult to sustain, due to the company’s ever-changing procedures. So Mitsubishi decided to invest
in a tool that would integrate data from disparate s (...)
Excerpt related to
case study of customer relationship management:
Case Study: Mitsubishi. Source: Board ... reporting capabilities. Find
out more. Download <strong>Case Study: Mitsubishi</strong>. Comments: ...
Published:
2010-03-11
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Abstract:
Georg Fischer, a global provider of fluid-handling systems, was using a simple database to manage customer contact information.
But the company couldn’t effectively track the progress of customer relationships, opportunities, and projects, and so key
data was often lost. By implementing an integrated e (...)
Excerpt related to
case study of customer relationship management:
Case Study: Georg Fischer’s CRM Investment Improves Transparency and Customer
Service. Source: Maximizer Software. Document Type ...
Published:
2010-03-11
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Abstract:
Although Active Voice is a global provider of business telecommunications, it didn’t have a dedicated solution for sales
automation or customer service. Sales reps lacked what they needed to follow up on leads and were losing valuable opportunities.
But when the company implemented an e-customer relati (...)
Excerpt related to
case study of customer relationship management:
... relationship (e-CRM) solution, its users gained mobile access to valuable customer
information. Learn about the other benefits. Download <strong>Case Study: ...
Published:
2010-03-11
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Abstract:
Staffco, employing nearly 20 high-level sales engineers, sought a customer relationship management (CRM) system to free itself
from the manual processes of its 2- to 3-year sales cycles, with lengthy design and test processes and associated reporting
needs. Maximizer CRM’s functionalities, including au (...)
Excerpt related to
case study of customer relationship management:
... Software. Document Type: Case Study Description: Staffco, employing
nearly 20 high-level sales engineers, sought a customer relationship management
(CRM) system ...
Published:
2010-03-11
-
Abstract:
Wilson Tool recognized the need to develop its online presence. The company’s customers increasingly expected to be able
to access information about products, execute order transactions, and view order status at any time—even after business hours—to
support its own operations. Learn how the company (...)
Excerpt related to
case study of customer relationship management:
... how the company’s new customer relationship management
(CRM) solution helped Wilson ensure its customers’ success. Download <strong>Case Study:
Wilson Tool ...
Published:
2010-09-01
-
Abstract:
A residential and commercial junk removal company with a toll-free call service was using an industry-specific customer relationship
management (CRM) solution that couldn’t be customized. The company needed a CRM system that could capture, share, and use
customer data specific to its operations, to acq (...)
Excerpt related to
case study of customer relationship management:
... Source: Microsoft. Document Type: Case Study Description: A residential
and ... was using an industry-specific customer relationship management
(CRM) solution that ...
Published:
2010-03-11
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Abstract:
In today’s global economy, organizations must strengthen customer relationships to maximize performance. UNICEF needed customer
software to support a feature-rich Web store allowing real-time flow of order data. With a new e-commerce solution, UNICEF
rerouted more than 30 percent of its sales to self-s (...)
Excerpt related to
case study of customer relationship management:
Document Type: Case Study Description: In today’s global economy, organizations must strengthen
customer relationships to maximize performance. ...
Published:
2010-03-11
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Abstract:
Levi Strauss SA needed a marketing application that would support its customer relationship management (CRM) programs. In
addition to insight into customer behavior, Levi’s wanted to know about customers’ preferred communication channels and their
response to brand campaigns. Learn about the solution (...)
Excerpt related to
case study of customer relationship management:
Document Type: Case Study Description: Levi Strauss SA needed a marketing application that
would support its customer relationship management (CRM) programs. ...
Published:
2010-03-11
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Abstract:
ProCurve Networking delivers wired and wireless enterprise networking solutions. With nearly four times the market growth
rate, ProCurve needed a new customer relationship management (CRM) system to increase its sales force efficiency, facilitate
information-sharing, and enable customization. Read how th (...)
Excerpt related to
case study of customer relationship management:
... Source: Microsoft. Document Type: Case Study Description: ProCurve
Networking delivers ... rate, ProCurve needed a new customer relationship
management (CRM) system ...
Published:
2010-03-11
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Abstract:
The Linc Group, provider of infrastructure and technical services, knows that client prospecting and retention are key to
long-term success. To optimize the success of company and franchise offices, the company implemented customer relationship
management (CRM) software from Microsoft Dynamics, recently (...)
Excerpt related to
case study of customer relationship management:
... and franchise offices, the company implemented customer relationship
management (CRM) software ... Download <strong>Case Study:
CRM Solution’s Superior Workflows ...
Published:
2010-03-11