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Documents related to » call center


Automating Your Call Center Feedback
Automating Your Call Center Feedback. Solutions and Other Documents to Characterize Your Buy, In Relation To Automating Your Call Center Feedback. Almost everyone has had a bad call center experience—due to long queues, ineffective interactive voice response (IVR) systems, or an agent who doesn’t communicate well. After, the story is told over and over to friends, warning them about doing business with

CALL CENTER: Automating Your Call Center Feedback Automating Your Call Center Feedback Source: Mindshare Technologies Document Type: White Paper Description: Almost everyone has had a bad call center experience—due to long queues, ineffective interactive voice response (IVR) systems, or an agent who doesn’t communicate well. After, the story is told over and over to friends, warning them about doing business with that company. Are your customers saying this about your local contact center? If so, do you know
8/3/2009 3:19:00 PM

Data Center Automation
With the increasing complexity of the data center and its dependent systems, data center automation (DCA) is becoming a necessity. To replace the costly and inefficient human aspect of managing the data center, IT departments must adopt DCA solutions. Combined with utility-based computing architectures, these solutions can provide greater dynamics in the environment and facilitate speed of response to market demands.

CALL CENTER: Data Center Automation Data Center Automation Source: Quocirca Ltd Document Type: White Paper Description: With the increasing complexity of the data center and its dependent systems, data center automation (DCA) is becoming a necessity. To replace the costly and inefficient human aspect of managing the data center, IT departments must adopt DCA solutions. Combined with utility-based computing architectures, these solutions can provide greater dynamics in the environment and facilitate speed of response
10/30/2007 6:19:00 PM

Call Center Buyer’s Guide
Call Center Buyer's Guide. Read White Papers and Other Software for Your Analysis Related to the Call Center Buyer's Guide. A call center can be so much more to your enterprise than a costly necessity. By carefully selecting an on-premise contact center solution, your company can boost revenues, retain customers, and discover customer service strengths and weaknesses in the long term. But before making a purchase, do you have the information you need about your current situation? Find out what to ask before you buy.

CALL CENTER: Call Center Buyer’s Guide Call Center Buyer’s Guide Source: InsideCRM Document Type: Checklist/Guide Description: A call center can be so much more to your enterprise than a costly necessity. By carefully selecting an on-premise contact center solution, your company can boost revenues, retain customers, and discover customer service strengths and weaknesses in the long term. But before making a purchase, do you have the information you need about your current situation? Find out what to ask before you
11/13/2007 5:13:00 PM

Building the Small Contact Center
Building the Small Contact Center.Solutions and Other Documents to Characterize Your Purchase, In Relation To Building the Small Contact Center. Until recently, customer interaction technologies were often considered too complex and costly for all but the largest businesses to justify. But today that picture has changed. Encouraged by declining technology costs and changing customer expectations, and pressured by competition, small and midsized companies are investing in key customer service building blocks, such as contact centers.

CALL CENTER: 9 ) knows the issue. Call Center Magazine advises that user-friendly IVR systems should include no more than two menus, and a maximum of four selections for each menu. And customers should be able to transfer at any time to a live agent. Web and Email integration The Internet has established itself as an important way for customers to gather information and communicate with companies. Savvy Web-oriented firms take orders over the Web and make it easy for customers to track those orders as they progress
8/15/2006 8:59:00 PM

How Retailers are Answering the Call of Mobile Shopping
Find out what you need to know about mobile shopping from every key angle in Answering the Call: Emerging Best Practices in Consumer Mobile.

CALL CENTER: Retailers are Answering the Call of Mobile Shopping How Retailers are Answering the Call of Mobile Shopping Mobile shopping is the next giant wave in retailing, but are you positioned to get your fair share of the dollars? Find out what you need to know about mobile shopping from every key angle in Answering the Call: Emerging Best Practices in Consumer Mobile. You ll learn about the current trends in mobile shopping the different mobile marketing approaches you can take—along with their pros and cons
4/5/2011 10:00:00 AM

Call Center Buyer’s Guide for Small and Midsized Businesses
If you'd like to know how a call center solution can boost revenues and enhance customer service, the call center buyer's guide for small and midsi...

CALL CENTER: Call Center Buyer’s Guide for Small and Midsized Businesses Call Center Buyer’s Guide for Small and Midsized Businesses If you d like to know how a call center solution can boost revenues and enhance customer service , the Call Center Buyer s Guide for Small and Midsized Businesses is for you. In straightforward language, this guide will fill you in on state-of-the-art call center solutions , the benefits they offer your company, the choices you have in terms of features and options, what you can
6/24/2009

Data Center Projects: Project Management
Data Center Projects: Project Management. Find Free Blueprint and Other Solutions to Define Your Data Center Project In Relation To Project Management. In data center design projects, flawed management frequently leads to delays, expense, and frustration. Effective project management requires well-defined responsibilities for every manager, tight coordination among suppliers, well-defined procedures for managing change, and consistent terminology. Learn how enforcing these requirements can help your company achieve an efficient process with a predictable outcome.

CALL CENTER: to Project , which typically marks the beginning of whatever tracking and database activities will be used to support the project, and in some cases may be the point at which formal project management starts. Projects of greater scope or with more customized engineering may require that project management activity begin earlier during the Prepare phase whereas for smaller data center expansion projects, project management may not need to start until later, after the purchase order is executed at
12/4/2008 10:45:00 AM

TEC’s I&CM Evaluation Center (Slowly but Surely) Gaining Traction – Part I » The TEC Blog
and public trading visibility) Callidus Software had to recently partner for the territory management functionality . In other words, Varicent SPM delivers technology that automates the assignment of territories, the collection and approval of quotas, the administration and calculation of incentive compensation plans, and then examines sales performance and evaluates the effectiveness of incentive programs. From a strategic value aspect of revenue generation, integrating and optimizing territories,

CALL CENTER: EIM, enterprise incentive management, i&cm, sales performance management, SPM, varicent, varicent spm, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
11-08-2008

Best Practices for Improving Performance in Your Contact Center
Discover the top six approaches to a high-performing contact center in the executive brief, Best Practices for Improving Performance in Your Contac...

CALL CENTER: Best Practices for Improving Performance in Your Contact Center Best Practices for Improving Performance in Your Contact Center Your contact center is your front line for customer service and satisfaction. But is it running at peak performance—keeping your customers happy and building solid, loyal relationships? Discover the top six approaches to a high-performing contact center in the executive brief, Best Practices for Improving Performance in Your Contact Center . You ll learn how to manage your
7/26/2011 11:00:00 AM

TEC Launches Center To Help Companies Evaluate and Select Point of Sale Software
Enterprise software analyst firm Technology Evaluation Centers (TEC) recently launched its Point of Sale Systems Evaluation Center, to help compani...

CALL CENTER: TEC Launches Center To Help Companies Evaluate and Select Point of Sale Software TEC Launches Center To Help Companies Evaluate and Select Point of Sale Software Enterprise software analyst firm Technology Evaluation Centers (TEC) recently launched its Point of Sale Systems Evaluation Center, to help companies compare the most qualified POS systems based on their own, unique business needs. Leading industry analyst research predicts that IT spending in retail will increase from $109 billion in 2003 to
6/26/2006

SAP Business Communications Management Rapid-deployment Solution for Improved Customer Service
Contact center solutions are often rigid and hardware based, making it difficult and expensive to respond effectively to customer needs. An effective response leverages all of your organization’s expertise to deliver an effective customer experience. This paper discusses a comprehensive solution that provides an advanced, all-IP contact center communications solution.

CALL CENTER: contact center resources,   call center resources,   customer relationship management solution,   virtual contact center,   virtual call center,   virtual call center software,   virtual call center solutions,   virtual call center agent,   virtual call center employment,   virtual call center agents,   virtual call center companies,   virtual call center solution,   virtual call center services,   virtual call center technology,   virtual contact center software,   free virtual call
3/15/2011 10:49:00 AM


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