-
Abstract:
In successful contact centers, top agents provide a superior experience for customers and ultimately help grow revenue for
a company. How does your contact center stack up to the competition? Are you doing all you can to run a high-performing contact
center that keeps customers happy and builds long-term (...)
Excerpt related to
best online contact management:
... In this guide, experts share their top 6 best practices for improving contact
center performance. Download <strong>Best Practices ...
Published:
2011-05-17
-
Abstract:
Having garnered a powerful broad enterprise applications portfolio, Best Software is challenging the competition and telling
the market it will not easily be overlooked. (...)
Excerpt related to
best online contact management:
Having garnered a powerful broad enterprise applications portfolio, Best Software is challenging the competition and telling
the market it will no...
Published:
2002-07-29
-
Abstract:
CRM: Big is Not Always the Best.Solutions and Other Documents to Characterize Your Buy, In Relation To CRM. Customer relationship
management (CRM) solutions can range from simple contact managers (for a few hundred dollars) to multimillion-dollar enterprise
applications that take years to implement. This (...)
Excerpt related to
best online contact management:
CRM: Big is Not Always the Best.Solutions and Other Documents to Characterize Your Buy, In Relation To CRM. Customer relationship
management (CRM) ...
Published:
2010-03-11
-
Abstract:
For many years, the various departments at Walker Foods worked independently of one another, which seriously impeded the
flow of data throughout the enterprise. It was clear that an integrated system was in order, and after a few initial upgrades,
the company decided on AppFinity’s WebCustomer overall (...)
Excerpt related to
best online contact management:
Innovative and Easy-to-use Online Ordering Systems Empower Walker Foods’ Employees and Customers. Source:
AppFinity Software Corp. ...
Published:
2010-03-11
-
Abstract:
Building the Small Contact Center.Solutions and Other Documents to Characterize Your Purchase, In Relation To Building the
Small Contact Center. Until recently, customer interaction technologies were often considered too complex and costly for all
but the largest businesses to justify. But today that pict (...)
Excerpt related to
best online contact management:
Building the Small Contact Center.Solutions and Other Documents to Characterize Your Purchase, In Relation To Building the
Small Contact Center. Un...
Published:
2010-03-11
-
Abstract:
Best Practices of the Best-run Sales Organizations: Sales Opportunity Blueprinting. Find Free Platform and Other Solutions
to Define Your Performance In Relation To Best Practices of the Best-run Sales Organizations. To move your sales team to the
next level, you need to find answers to several questions. (...)
Excerpt related to
best online contact management:
Best Practices of the Best-run Sales Organizations: Sales Opportunity Blueprinting. Find Free Platform and Other Solutions
to Define Your Performan...
Published:
2010-03-11
-
Abstract:
Having garnered an astutely broad enterprise applications’ portfolio, Best Software recently unveiled its 'customer and/or
partner for life' strategy to fend off any intruder to its US market stronghold, especially Microsoft Business Solutions. (...)
Excerpt related to
best online contact management:
Having garnered an astutely broad enterprise applications’ portfolio, Best Software recently unveiled its 'customer and/or
partner for life' strat...
Published:
2002-12-18
-
Abstract:
Channel partners have the power to make or break your business. But multi-tiered sales, service, and marketing channels have
complex demand chains. This makes it even more important for you to build and maintain strong partnerships with dealers, distributors,
agents, resellers, and systems integrators. L (...)
Excerpt related to
best online contact management:
Partner Channel Management: Build Stronger Partnerships for Stronger Profits. Source: SAP. Document Type:
White Paper Description: Channel ...
Published:
2010-09-01
-
Abstract:
Organizations today are looking for low-risk solutions that provide immediate value. This paper introduces a set of solutions
that offers a range of processes to address major phases of the customer life cycle. These rapid deployment customer relationship
management (CRM) solutions give companies a live, (...)
Excerpt related to
best online contact management:
... These rapid deployment customer relationship management (CRM) solutions give companies
a live, preconfigured CRM environment that leverages CRM best practices. ...
Published:
2011-03-15
-
Abstract:
Are You Ready for Enterprise Feedback Management? Solutions and Other Documents to Characterize Your Purchase, In Relation
To Enterprise Feedback Management. Enterprise feedback management (EFM) is the process of systematically collecting, analyzing,
consolidating, and using all sources of feedback to imp (...)
Excerpt related to
best online contact management:
Are You Ready for Enterprise Feedback Management? Solutions and Other Documents to Characterize Your Purchase, In Relation
To Enterprise Feedback M...
Published:
2010-03-11
-
Abstract:
Six Key Elements to Delivering a Consistent Outstanding Customer Experience in the Contact Centre and Beyond. Read Online
White Paper about Six Key Elements to Delivering a Consistent Outstanding Customer Experience. Customers are the lifeblood
of any business, and receiving quality customer service is a (...)
Excerpt related to
best online contact management:
Six Key Elements to Delivering a Consistent Outstanding Customer Experience in the Contact Centre and Beyond. Read Online
White Paper about Six Key...
Published:
2010-03-11
-
Abstract:
Best Practices in Siebel CRM Performance Management: Monitor, Measure, and Manage the End-user Experience. Download Technology
Analysis White Papers In Relation To Best Practices in CRM Performance Management. Many frustrated executives find that despite
the fortune spent on managing servers, networks, an (...)
Excerpt related to
best online contact management:
Best Practices in Siebel CRM Performance Management: Monitor, Measure, and Manage the End-user Experience. Download Technology
Analysis White Paper...
Published:
2010-03-11
-
Abstract:
Sage ERP Accpac 6.0 is TEC Certified for online evaluation of enterprise resource planning (ERP) solutions for services
in the ERP Evaluation Center. The certification seal is a valuable indicator for organizations relying on the integrity of
TEC research for assistance with their software selection pro (...)
Excerpt related to
best online contact management:
... Source: Technology Evaluation Centers. Document Type: Certification Report Description: Sage ERP Accpac
6.0 is TEC Certified for online evaluation of enterprise ...
Published:
2011-11-24
-
Abstract:
The merging vendors, Sage/Best and ACCPAC, have understood that a broad, impeccably integrated, horizontal offering with
selected vertical enhancements, a nurturing resellers network in addition to providing well-attuned pricing and catering to
the evolving scalability and migration needs of customers th (...)
Excerpt related to
best online contact management:
... Services Corporation to develop CGA Online—a new web ... The merging
vendors, Sage/Best and ACCPAC ... functional expansion opportunities in contact
management/SFA, CRM ...
Published:
2004-06-10
-
Abstract:
Social CRM: Customer Relationship Management in the Age of the Socially-Empowered Customer. Find Free Guidelines and Other
Solutions to Define Your Acquisition In Relation To Social CRM. Most of your customers and prospects expect you to be involved
in social media—and they’ll be more likely to do (...)
Excerpt related to
best online contact management:
Social CRM: Customer Relationship Management in the Age of the Socially-Empowered Customer. Find Free Guidelines and Other
Solutions to Define Your...
Published:
2010-03-11
-
Abstract:
ScotiaMcLeod.Secure Documents and Other Package to Use In Your Complex System of ScotiaMcLeod. Upgrading to CRM solution increases
value of relationships for financial services firm. ScotiaMcLeod (www.scotiabank.com) is the investment arm of Scotiabank,
one of Canada's largest financial organizations with (...)
Excerpt related to
best online contact management:
ScotiaMcLeod.Secure Documents and Other Package to Use In Your Complex System of ScotiaMcLeod. Upgrading to CRM solution increases
value of relatio...
Published:
2010-03-11
-
Abstract:
Your Challenge: Get Decision Makers' Approval for The Three E's of CRM. Specific, Measurable, Achievable, Relevant and Time-Bound.
With product lifecycles accelerating and pricing pressures increasing, organizations must focus on delivering unique customer
experiences to differentiate themselves from the (...)
Excerpt related to
best online contact management:
Your Challenge: Get Decision Makers' Approval for The Three E's of CRM. Specific, Measurable, Achievable, Relevant
and Time-Bound. With product lif...
Published:
2010-03-11
-
Abstract:
The best CRM choice for Global Refund. Read TEC's whitepaper here! Swiss financial services company Global Refund needed to
replace its antiquated customer relationship management (CRM) system. To find a mobile-enabled, user-friendly solution that
could handle the company’s 15 million yearly transaction (...)
Excerpt related to
best online contact management:
... Evaluation Centers. Description: Swiss financial services company Global Refund needed to replace its
antiquated customer relationship management (CRM) system. ...
Published:
2010-03-11
-
Abstract:
Given Sage's revenue level is quite higher than those of Geac, MBS, SSA Global, and Lawson Software, making it an ultimate
juggernaut within the SME market per se, the time has long come for its mind share to become commensurate with its size. (...)
Excerpt related to
best online contact management:
... accounting products, small business solutions, contact management/CRM,
non ... packages to deploy, and Sage/Best and ACCPAC ... also offer "no-frills"
online or retail ...
Published:
2004-06-05
-
Abstract:
Plex Online integrates with salesforce.com's Sales Cloud 2. TEC interviews Patrick Fetterman, vice president of marketing
at Plex Systems. In early 2011 Plex Systems announced that it has integrated its software-as-a-service (SaaS) enterprise resource
planning (ERP) product with salesforce.com’s Sales C (...)
Excerpt related to
best online contact management:
Plex Online integrates with salesforce.com's Sales Cloud 2. TEC interviews Patrick Fetterman, vice president of marketing
at Plex Systems. In early...
Published:
2011-01-28